Handling Safety Incidents (accident, illness/injury, or near-miss) Work Instruction

Handling Safety Incidents (accident, illness/injury, or near-miss) involves reporting, investigation, & corrective action.

  1. If worker has an accident, illness/injury, or near-miss at work; worker notifies Supervisor, Safety Manager, & customer’s designated Safety Rep (if occurred on customer site) as soon as practical.
  2. If worker has an accident at work that requires medical attention at a hospital, the Supervisor or Safety Manager coordinates the required drug test while the worker is at the hospital.
  3. If work-related incident involves a worker death (including heart attack at work) or in-patient hospitalization of 3 or more workers, Safety Manager reports the following information to OSHA by telephone (800-321-OSHA) or in person at an OSHA Area Office within 8 hours of the occurrence:
    • Establishment name
    • Incident location
    • Incident time
    • Number of fatalities or hospitalized workers
    • Injured employee names
    • Brief description of incident
  4. Worker & Supervisor completes a Safety Incident Investigation, Action Plan, & Results Report within 24 hours of the accident, illness/injury, or near-miss that is new & work-related (doesn’t include commuting to & from home but does include driving between office to customer site). Do not delay. It is much easier to investigate & take corrective action when reported immediately.
  5. Supervisor or Safety Manager coordinate with the affected worker/s and notify Workers Compensation Insurance within 24 hours of incident.
  6. Safety Manager leads an investigation to determine what happened & why. The cause could be basic (management safety policy & decisions, personal factors, or environmental factors), indirect (unsafe act or condition), or direct (unplanned release of energy &/or hazardous material). The goal of the investigation is to directly resolve the issues at hand in a positive manner, prevent a similar or perhaps more disastrous sequence of events at the workplace, & get workers back to work. It is not to assign blame.
  7. Safety Manager determines if an accident needs to be recorded on the OSHA 300 Log.
  8. Supervisor & Safety Manager enters recommended corrective action in the Investigation, Action Plan, & Results Report.
  9. Safety Manager completes other special reports if required by the customer or other parties.
  10. Safety Manager distributes the report/s to the Supervisor, Directors, & customer’s designated Safety Rep (if occurred on customer site).
  11. Safety Manager ensures recommended corrective actions are completed & enters date completed in the Safety Incident Investigation, Action Plan, & Results Report.
  12. When all corrective action is complete, Safety Manager distributes the report/s to Supervisor, Directors, & customer’s designated Safety Rep (if occurred on customer site) and stores the Investigation, Action Plan, & Results Report for at least 5 years in ANSWER Documents with Safety Incident Report keywords in the name (e.g., “Jim Carson Chemical Exposure Safety Incident Investigation, Action Plan, & Results Report”).


Definitions:

  • Accident = an unexpected and undesirable event, especially one resulting in damage or harm
  • Illness = an acute or chronic, abnormal condition or disorder (skin disease, respiratory disorder, or poisoning, etc.)
  • Injury = includes cuts, fractures, sprains, or amputations
  • Near-Miss = an incident (interruption of normal procedure or precipitation of a crisis) that fails to cause damage or injury by a very narrow margin
  • OSHA = Occupational and Safety Health Administration

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