if things don't work

last update Apr 16-09

Make sure you have installed the AC3Filter, Haali Media splitter and, for PS3 users, that your firmware version is at least 1.82, and for Xbox 360 users the 2007 spring update. Xbox 360users: You might need to be connected to Live the first time to play a MP4 file, to download the required codecs.
You can download the filters from the following links:

If things still don't work, just send a mail to sentry23@gmail.comand we'll figure out a way to get it running as it should., or use it to improve/fix/renovate the program. It's a lot faster then waiting in the forums for me to come by ;)

Audio Options


AC3Filter

Haali Media Splitter

Nero is not required, but gives a boost to the audio quality, if you put the neroaacenc exe's in the same directory as GOTSent.

Nero AAC Encoder

There are several things that might cause problems.

What follows are some of the most common issues:

If things still don't work, just send a mail to sentry23@gmail.com and we'll figure out a way to get it running as it should., or use it to improve/fix/renovate the program.


Help, I'm getting a [filename]_rtp.xml and a [filename]_ts.txt and an unplayable mp4.

Mp4box can be picky about long file names and the use of the '-' character in filenames. A fix is being worked on (name adaptation/shortening) but for now, first try to rename the file to a much shorter name without any strange characters, and try to encode again. 

HELP, Where is my Mp4 ?

Some filenames/versions of mp4box cause issues with creating the mp4. However, a bigger chance is that I made an error and during audio coversion, something went wrong. If no audio file exists, the creation of the mp4 will fail, and no output files will be found. In quite some cases, using the Nero AAC encoder fixes this problem.

 

It doesn't want to convert on Windows Vista/I'm missing my final mp4 in Vista:

GOTSent should Run as Administrator in Vista (both 32 and 64 should work since beta 10)

Since Beta 10, a fallback audio encoding option is in place, which should work on vista 32/64 and Windows Server 2008. Just run the program as administrator to make sure it can write where it needs to write.

 

Windows media player does not show my MP4 files

Renaming the file from MP4 to an AVI or WMV extension might help (and rescan your files after that). If that does not work either, please have a look at this link to see how to enable MP4 sharing from Windows Media Player 11/12 :

Stream H.264-MP4/M4V/M4A from Windows Media Player 11 to Playstation 3 & Xbox 360

 

My AVCHD has a green bar at the bottom (PS3/Blu-ray only)

a.k.a. 'the Saint Patrick's Day' bug.

AVCHD needs to be encoded in a full 720p/1080p resolution (1920x1080 or 1280x720). If the vertical resolution is different, a green bar will appear at the bottom of the file when playing it on a PS3. The subtitles will also not display, even when you can select them from the menu.

When the Horizontal resolution is off, it will not display anything at all. 

To fix both issues, you need to re-encode the video to a valid h264 stream with the correct resolution. All you need to do is to keep AVCHD selected, select h264 (or h264 (HQ) for 2 pass encoding) and select the checkbox in front of it. This will encode the video to a valid resolution, which should play on all AVCHD replay devices (most Blu-ray players including the PS3).

My seconds M2TS file looks just plain weird, while the first part plays perfectly..  (Yellow/green/blue blocks)

if you split a M2TS (mux to vob) it is possible that the video will be cut at a point where corruption can occur, when the (slow) header adjust is used on the file. The slow header adjust is used to make sure the file will ffwd and rew in a proper way, but for now, it is suggested to enable the 'fast mux' option when performing a 'mux to vob' conversion.

My video looks like it has the wrong aspect ratio/resolution.

When creating a M2TS or AVCHD file, the aspect ratio can not be set differently then the pixel resolution.

In some files, the  video resolution is different then the output resolution (anamorphic) which is stretched to fill the whole screen. However, this is implemented when creating a MP4 file (it also supports this feature) but neither M2TS (mux to vob) nor AVCHD support this.

No video(PS3)/blocky video(360), but playing audio

Since beta 9, a detection utility will tell you when an AVC file is compatible with the PS3/360 or not. If not, it will provide a workaround by encoding the file in mpeg2, so you will still have a playable file. Before beta 9, incompatible files would give this error.

Video not smooth

This tends to be experienced by users streaming the data directly over the wireless network. In most cases, the wireless network does not have the bandwidth to smoothly stream a High Definition movie (remember that wireless bandwidth is shared with all systems on that network, so if you stream wireless from a PC (on 802.11g), via a router, the max bandwidth will be a maximum of 54Mbps/2 for streaming). Verify this issue on the PC where the encoding was done. If you have this issue on a Xbox 360, remember that the maximum supported bitrate for AVC is 10Mbit/sec on a 360. The solution for the PS3 is to copy the file locally by clicking with the triangle on the file in the media server folder, and select the 'Copy' option to copy the file to your PS3 hard-disk. 

 When an Xvid is not smooth on Xbox 360, make sure that you are using the latest version of GOTSent, and have selected the '360' option. This will limit the output resolution to 720p, due to performance issues with 1080p Xvid files on the 360.

File not playing on the PS3 from a streaming server.

Windows Media player 11 ?

The streaming of MP4 files with media player 11 is borked. Copy the files by memory stick or external disk, if you don't want to install another streaming media server.

Some streaming server configurations that don't recognize the MP4 format or try to recode it on the fly. Verify that the issue is in the streaming server by copying a small with GOTSent transcoded sample file to a USB stick or memory card, (for PS3: preferably in a folder called 'VIDEO', otherwise you have to press triangle on the USB/Memory card to view all files.) and try to play it from there.

If that still doesn't work, please contact me, but if it does, try to set the streaming folder options to never recode (Tversity/Nero), or contact support for your streaming server.

MP4 File not visible on the PS3/Xbox360 when sharing from Windows Media Player 11.

If you use windows media player as your streaming server, you need to know that you will have to rename your mp4 file to avi or mpg to be shared by WMP11. The system will show the file, and your PS3/360 will figure out that it is MPEG4 content. Hopefully this will be fixed by Microsoft.

WAVDEST not found or strange audio extraction errors.

It is possible that due to an unforeseen reason the DLL and AX file are not correctly registered. Since 0.23 Beta 8, you can double click on the GOTSent form (the gathering of tweakers logo for instance) and a register.bat will be created in the GOTSent directory. Run this BAT file to register the DLL and ActiveX DirectShow filter, and you'll also be provided with more details if registration fails.

Another common reason is that AC3filter or Haali Media splitter are not (correctly) installed. Download the latest versions, install them, and try again. If all else fails, just send me a mail.

Audio is out of sync

Again, this can be caused by a slow network, or (which is very rare) an indirect readout of the FPS of the movie. Please provide more information on the movie to verify the issue and fix the program. Troubleshoot for this can be done by copying the file locally to the PS3, and then playing it again. Verify this issue on the PC where the encoding was done. If the original is in sync, and the audio format is AC3, enable the 'safesync' option available since 0.23 beta4.

Audio is not extracted, and some DOS screens just flash by or some crash occurs, temp files can be left in the output folder:

The filters are not installed correctly. You could just be left with a h264 file and no mp4 when the system halts before the audio stream is extracted. (the movie.h264 file is merged with the movie.aac audio file after audio conversion, and then deleted.)

Verify that your directshow filters are installed correctly, or just reinstall them.

error 429, "ActiveX Can't Create Object"

(re) install the latest Windows Script here: Windows Script 5.6

Audio is missing channels/sound is very soft

Check the audio settings page to see the recommended settings, and check if you have selected a 2 channel audio format like 2.0, Dolby or Dolby prologic II. If the sounds is very soft, play with the gain and DRC controls in the AC3filter settings.

The resulting MP4 file is 0kB in size

Make sure you have sufficient disks pace. As a rule of thumb, make sure you have twice the free size of the file you you want to encode available on your disk.

Audio not supported error on Xbox 360

Make sure that Ac3filter is set to a 2.0 audio format. If you set it to 5.1, it will not play on a 360. (360 only supports 2.0 AAC audio in MP4. If you need 5.1 audio, you'll have to recode to Xvid or MPEG2).

Since version 0.24 beta 3, selecting 360 output can prevent quite some issues with this as well.


Xvid creation hangs at the error Expression: SET OPTION MaxFileSize OFF. Unknown: MaxFileSize and many small files are generated.

Re-download the latest version. I made a spelling error in creating the config file for the AVI creation.

Yeah..  I know.



Support Forums:

Dutch (author is at forum):

Gathering of Tweakers

A German support site for GOTSent is available on Evo-X (author is not at forum)

Spanish (author is not at forum):

elotrolado.net


Keep in mind that GOTSent by default does not re-encode video when muxing to mp4 or vob, it just changes 1 Byte (max) of the h264 stream. It is therefore very likely that any issues with video are related to the network or the source file. The new version of GOTSent will however provide more means of troubleshooting problems, and provide an easier feedback mechanism to improve 'unsupported data' errors.

When you do select the re-encoding to h264 (in case when embedding subtitles or when the source is not playable on PS3/360) the normal output format is followed. (e.g. when no options are selected except for re-encoding to h264, a AVC high profile level 4.1 compliant MP4 file is created.)