• By purchasing a ticket, you agree not to hold Rochester Candlelight Ghost Walks, affiliates and sponsors responsible for injuries or illness, damage to or loss of personal property, or any other perceived personal harm.
  • All events and portions of our events are for entertainment purposes only.
  • Rochester Candlelight Ghost walks, affiliates and sponsors are not responsible for personal belongings or parked vehicles. We¬†do not provide storage for personal items during our tours.
  • Parking is not provided. Please arrive early to secure public parking. We are not responsible for parking tickets or other infractions.
  • Rochester Candlelight Ghost Walks is not responsible for misprints or miscommunications by the media. The events, dates & times, and ticket prices on our web site are correct, and incorrect media interpretations will not be honored. Please call us if the information you have seen or heard about one of our events does not match the information on our web site.
  • Guests are responsible for reading full event descriptions and details, the FAQ's, and this Disclaimer prior to purchasing a ticket. Rochester Candlelight Ghost Walks is not responsible for guests who fail to read or misread information presented herein.
  • There are no refunds for any reason. Unused ghost walk tickets may be exchanged at our discretion. No rain checks. All tickets must be used within the season of purchase. Do not ask Tour Guides to issue refunds as they are not authorized to do so. Ghost story dinner reservations, private party reservations, special event tickets and class fees are non-refundable, non-transferable, and non-exchangeable.
  • Rochester Candlelight Ghost Walks does not allow video or audio recording for the entirety of our presentations. Video and audio recording are permitted when indicated by a guide only.
  • Guests are responsible for any ghost hunting equipment while in their possession and use. In the event of damage or loss, the guest will be responsible for 100% of the replacement cost due immediately.
  • Please be considerate of others and refrain from smoking during our tours. Indoor events are strictly non-smoking, though designated smoking areas are available.
  • Children 12 and younger must be accompanied by an adult at all times. Please keep children calm and behaved. Small children should be in brightly-colored or reflective clothing as many of our ghost walks are near busy streets.
  • Rochester Candlelight Ghost Walks cannot control the actions of guests or non-guests. In the event there is a problem with another guest or non-guest, ask a Tour Guide for assistance immediately.
  • Please leave pets at home for the safety and health of others. However, assisting dogs are always welcome.
  • Bicycles, roller blades and skates, skateboards, scooters, motorized bikes and scooters, and similar items should not be used during our tours for the safety of everyone.
  • Please do not litter, feed wild animals, or stray onto private property during our tours. You must obey by all posted signs.
  • It is important not to play practical jokes or engage in horseplay during our tours for the safety of everyone.
  • Rochester Candlelight Ghost Walks cannot control what does or does not happen during our walks. We believe there are few risks involved in participating in our tours, but we cannot guarantee absolute safety when dealing with ghosts.
  • Guides reserve the right to ask any person or group of persons to leave for violating any of these policies or interfering with the enjoyment of others during our presentations. No refunds are given to persons removed from tours or events.
Revised 09/2009