Technology Plan

Roanoke Public Library Technology Plan 2011 - 2015

Table of Contents

  1. Mission Statement
  2. Vision Statement
  3. Technology Inventory - Current and Projected
  4. Goals and Objectives
  5. Professional Development Strategy
  6. Budget
  7. Evaluation Process

 

A. MISSION STATEMENT

The mission of the Roanoke Public Library is to provide access to knowledge and information that will inform, educate, entertain, and serve the Roanoke community based upon funding provided by tax dollars collected.

 

B. VISION STATEMENT

The Roanoke Public Library is striving to offer up-to-date technology to better serve its community and the surrounding area. In the summer of 2001 the library received a varied T1 line funded by the Indiana State Library. On January 28, 2010, we attached to the Evergreen System offered by the State of Indiana. In November 2011, we plan to attach to the Central Indiana Digital Consortium which will allow the library to offer eBooks and digital audio books to our patrons. The goal is to provide the major source of information for our patrons, enhance communication and encourage learning for all age groups.

 

C. TECHNOLOGY INVENTORY - CURRENT AND PROJECTED

 

Inventory Category

Current Count

Projected - 2012

Projected - 2013

Projected - 2014

Projected - 2015

Networks

 

Client Server

1

1

1

1

1

Computers

 

Server

2

1

1

1

1

Workstation

10

10

10

11

11

Peripherals

 

Color Laser Printer

1

1

1

1

1

Copier

1

1

1

1

1

Fax Machine

1

1

1

1

1

Firewall

1

1

1

1

1

Hub

1

1

1

1

1

Laminator

2

2

2

2

2

Laser Printer

3

3

3

3

3

Router

1

1

1

1

1

Scanner

1

1

1

1

1

Switch

1

1

1

1

1

UPS (uninterruptible power supply)

2

2

2

2

2

Internet Connections

 

T-1

1

1

1

2

2

Telecommunications

 

Touch Tone Handset

1

1

1

1

1

Cordless

1

1

1

1

1

Software Subscriptions

 

 

D. GOALS AND OBJECTIVES

·  Goal: The Library will maintain and improve the usage of Evergreen Indiana System.

·  Objective: Provide ongoing training and information to patrons regarding the benefits and resources of the Evergreen Indiana system. (Deadline: 1/1/2012)

·  Goal: The library will strive to protect its computer equipment from physical damage and hackers.

·  Objective: The library board will create and implement a secure password policy.

·  Activity: Provide list of secure passwords to Library Director and  to F1 Personal Computers-our outside IT personnel, and to staff as needed. (Deadline: 12/31/2013)

·  Objective: The library will add library computing security section to its Internet Usage Policy.

·  Activity: Review InfoPeople's 'Library Security Principles - Creating a Security Policy ' document. See the Resources section for a link to the original document on the web. (Deadline: 12/31/2013)

·  Activity: Utilize outside IT personnel for review of this section and development of Internet security policy and programming. (Deadline: 12/31/2011)

·  Objective: The library will maintain a ’software cabinet’ to house the original media for all the software. (Deadline: 1/1/2014)

·  Activity: Create catalog of library’s software inventory (Deadline: 7/1/2013)

·  Objective: The library will annually review software installed on library computers. (Deadline: 12/31/2012)

·  Activity: Track licenses for Microsoft products using the Microsoft Software Inventory Analyzer (MSIA). (Deadline: 12/31/2012)

·  Objective: The library will work to maintain security on library network as growth in use and services change.

·  Goal: Address the technology training needs of the library staff including workshops and online courses.

·  Objective: The library will promote training in the staff performance evaluation process.

·  Activity: Identify specific training objectives appropriate to each library staff position. (Deadline: 5/31/2012)

·  Activity: Staff to complete Advanced Cataloguing. (Deadline: 12/31/2012)

·  Activity: Each staff member to attend one Evergreen roundtable discussion annually. (Deadline: 12/31/2014)

·  Objective: The library will develop a procedure for evaluating the success of training.

·  Activity: Develop an evaluation plan for trainees that incorporates as many different levels of evaluation (as outlined by Kirkpatrick) as possible. (Deadline: 3/31/2014)

·  Activity: Develop specific evaluative tools, including surveys, to use to gather your information. Having a list of objectives, outcomes, or competencies from the training will be especially helpful in developing questions to ask of your trainees. (Deadline: 7/1/2013)

·  Activity: Have trainees go through the evaluation process and track the results over time both individually and for your organization as a whole. (Deadline: 7/31/2013)

·  Objective: The library will see that all staff members receive continued training in the Evergreen Indiana system.

·  Goal: Provide training for the public on the use of electronic resources by providing classes.

·  Objective: The library will offer computer classes for patrons who have little/no previous computer experience.

·  Activity: Identify audience for basic computer literacy classes including senior citizens, children, or others who are newly arrived in your area. (Deadline: 1/12/2012)

·  Activity: Distribute a survey to identify the audience for these classes. (Deadline: 2/1/2012)

·  Activity: Continue to offer classes and add new classes as needed. (Deadline: 12/12/2014)

·  Activity: Seek feedback from your trainees as to computer classes. (Deadline: 9/7/2012)

·  Objective: The library will develop a standardized evaluation for patron technology training classes.

·  Activity: Review Training Evaluation Form from the Medical Library at the Southern Illinois University. (Deadline: 1/19/2012)

·  Activity: Review training evaluation forms, see the Evaluating Training: Why, What and How article from the Bill & Melinda Gates Foundation. (Deadline: 1/26/2013)

·  Activity: Create both a hardcopy (paper) and an online (web form) evaluation, so that patrons can choose the format they prefer. (Deadline: 2/16/2013)

·  Objective: The library will develop a simple registration form for patrons to sign-up for technology training.

·  Activity: Create on-line description of courses and description of registration process on library website. (Deadline: 3/2/2013)

·  Activity: Design a simple registration form using a word processing program or a spreadsheet program. (Deadline: 3/2/2013)

·  Objective: The library will search for potential sources of technology training volunteers.

·  Activity: Create job descriptions for volunteer positions. (Deadline: 3/23/2013)

·  Activity: Provide training/planning sessions led by volunteers in the evaluation process. (Deadline: 12/26/2013)

·  Goal: Provide electronic resources to the public.

·  Objective: The library will continue to utilize inter-library loan service through the state of Indiana and the Evergreen Indiana system.

·  Activity: Utilize the sharing of materials as made possible through the Evergreen system and the Inter-Library Loan process. (Deadline: 12/28/2015)

·  Activity: Continue contract with Info-Express Services for pickup and delivery of shared library materials. (Deadline: 6/30/2015)

·  Objective: The library will use the Evergreen Indiana system for cataloging records of all present and additional acquisitions.

·  Activity: Review the Z39.50 Overview in Biblio Tech Review' article to provide cataloguing items not found in the Evergreen Indiana system. (Deadline: 12/31/2012)

·  Objective: The library will continue to maintain at least 6 patron computers connected to the Internet.

·  Activity: Monitor state library standards to insure compliance with same. (Deadline: 1/5/2012)

·  Activity: Replace older computers. (Deadline: 1/26/2013)

·  Objective: The library will verify sufficient network hardware capacity to accommodate additional computers.

·  Activity: Work with a data cabling contractor to evaluate the possibilities and requirements for adding network capacity.

·  Activity: Review requirement of additional hubs or switches to accommodate more computers.

·  Objective: The library staff will continue to assist patrons who wish to use the wireless capabilities.

·  Activity: Insure staff has knowledge of wireless system and means to access same by patrons. (Deadline: 11/1/2012)

·  Activity: Update FAQ-style document for patrons, and review this document with staff to make sure they understand what is included and how to use this document to answer questions from patrons. (Deadline: 11/30/2012)

·  Objective: The library will actively seek grants/donations to purchase new computers and technology items.

·  Objective: The library will scan historical documents and pictures into the system.

·  Goal: Expand scope of the library's web site

·  Objective: The library will continue to maintain its own website using Open Source-Access Point. The library director will maintain this with help as needed from experts in the field.

·  Activity: The library will use Access Point to host its website as this is Open Source software.

·  Objective: The library will make our library web site design and content accessible for disabled users.

·  Activity: Take the 'Web Accessibility 101' free online tutorial from the University of Wisconsin at Madison.

·  Activity: Review TechSoup's 'Build Accessible Sites' article for a concise list and description of the most important barriers to web site accessibility and practical solutions for addressing these barriers.

·  Activity: Perform an accessibility evaluation of your library web site. See WebAIM's 'Evaluating Web Site Accessibility' online tutorial.

·  Objective: The library will perform a usability evaluation on your library web site.

·  Activity: Design a usability evaluation for your own library web site by recruiting five library patrons.

·  Activity: Provide a script and set of questions for each user to evaluate the website.

·  Activity: Prepare a summary report of problems found and what needs to be changed on the library web site in order to correct them.

·  Objective: The library will evaluate subscriptions to additional online reference databases.

·  Objective: The library will update Community Information records by December 30 of each year.

·  Goal: Explore ways to increase Internet stability and speed.

·  Objective: Board will update computers and peripherals on a scheduled basis.

·  Activity: Update switch/hub to fit with current configurations. (Deadline: 2/2/2012)

·  Activity: Continue to monitor bandwidth through ENA, internet service provider, to insure bandwidth is adequate to meet patron demands. (Deadline: 6/29/2013)

·  Objective: Investigate offering new internet based technology services.

·  Activity: Educate patron about new eBook  and digital audio book resources offered for checkout by patrons. (Deadline: 10/13/2012)

   Activity: Increase amount of eBook and digital audio book resources for checkout by patrons. (Deadline: 10/13/2014)

·  Activity: Research downloadable music for checkout by patrons. (Deadline: 12/14/2013)

·  Activity: Offer training to patrons regarding access to eBook, online music and other downloadable resources. (Deadline: 4/27/2013)

·  Activity: Research circulating gaming units, eBook readers, audio book devices including playaways. (Deadline: 4/25/2014)

 

E. PROFESSIONAL DEVELOPMENT STRATEGY

The Roanoke Public Library has a staff of only 3 people. They will attend workshops, seminars and other training sessions as they become available and necessary in order to perform all the needed activities to stay up to date with current and expanding technology. This will be done through programs offered through Webjunction, the Indiana State Library, ILF, MCLS and any other sources that may become available nearby or online.

F. BUDGET

2011

2012

2013

2014

2015

Goal: Explore ways to increase Internet stability and speed.

Objective: Board will update computers and peripherals on a scheduled basis.

$650

$700

$700

$650

$650

Objective: Investigate offering new internet based technology services.

$150

$200

$250

$300

$350

Goal: The Library will maintain and improve the usage of Evergreen Indiana System.

Objective: Provide ongoing training and information to patrons regarding the benefits and resources of the Evergreen Indiana system.

$0

$0

$0

$0

$0

Goal: The library will strive to protect its computer equipment from physical damage and hackers.

Objective: The library board will create and implement a secure password policy.

$0

$0

$0

$0

$0

Objective: The library will add library computing security section to its Internet Usage Policy.

$0

$0

$0

$0

$0

Objective: The library will maintain a ’software cabinet’ to house the original media for all the software.

$0

$0

$0

$0

$0

Objective: The library will work to maintain security on library network as growth in use and services change.

$0

$0

$0

$0

$0

Objective: The library will annually review software installed on library computers.

$0

$0

$0

$0

$0

Goal: Expand scope of the library's web site

Objective: The library will make our library web site design and content accessible for disabled users.

$0

$0

$0

$0

$0

Objective: The library will evaluate subscriptions to additional online reference databases.

$200

$250

$300

$350

$400

Objective: The library will continue to maintain its own website using Open Source-Access Point. The library director will maintain this with help as needed from experts in the field.

$0

$0

$0

$0

$0

Objective: The library will perform a usability evaluation on your library web site.

$0

$0

$0

$0

$0

Objective: The library will update Community Information records by December 30 of each year.

$0

$0

$0

$0

$0

Goal: Provide training for the public on the use of electronic resources by providing classes.

Objective: The library will develop a simple registration form for patrons to sign-up for technology training.

$0

$0

$0

$0

$0

Objective: The library will offer computer classes for patrons who have little/no previous computer experience.

$0

$0

$0

$0

$0

Objective: The library will search for potential sources of technology training volunteers.

$0

$0

$0

$0

$0

Objective: The library will develop a standardized evaluation for patron technology training classes.

$0

$0

$0

$0

$0

Goal: Provide electronic resources to the public.

Objective: The library will offer eBooks and digital audio book.

$1500

$1500

$1500

$1500

$1500

Objective: The library will verify sufficient network hardware capacity to accommodate additional computers.

$50

$0

$0

$0

$75

Objective: The library will use the Evergreen Indiana system for cataloging records of all present and additional acquisitions.

$0

$0

$0

$0

$0

Objective: The library will continue to maintain at least 6 patron computers connected to the Internet.

$900

$950

$1000

$1050

$1100

Objective: The library will scan historical documents and pictures into the system.

$0

$0

$0

$0

$0

Objective: The library staff will continue to assist patrons who wish to use the wireless capabilities.

$0

$0

$0

$0

$0

Objective: The library will actively seek grants/donations to purchase new computers and technology items.

$0

$0

$0

$0

$0

Objective: The library will continue to utilize inter-library loan service through the state of Indiana and the Evergreen Indiana system.

$225

$225

$225

$225

$225

Goal: Address the technology training needs of the library staff including workshops and online courses.

Objective: The library will see that all staff members receive continued training in the Evergreen Indiana system.

$200

$200

$200

$200

$200

Objective: The library will develop a procedure for evaluating the success of training.

$0

$0

$0

$0

$0

Objective: The library will promote training in the staff performance evaluation process.

$0

$0

$0

$0

$0

Objective: The library will continue to utilize OCLC in finding requested materials by patrons.

$0

$0

$0

$0

$0

Objective: The library will continue to utilize the Library of Congress, Evergreen and OCLC website.

$0

$0

$0

$0

$0

Annual Total

$3800

$3950

$4100

$4200

$4425

Budget Categories

2011

2012

2013

2014

2015

Unassigned

$0

$0

$0

$0

$0

Dues and Fees

$150

$150

$150

$150

$150

Furniture and Equipment-including computers

$1750

$1850

$1950

$2000

$2175

Internet-ENA

$0

$0

$0

$0

$0

Meetings and Professional Development

$200

$200

$200

$200

$200

Office Supplies

$0

$0

$0

$0

$0

Operating Supplies

$0

$0

$0

$0

$0

Professional Services-EOS

$0

$0

$0

$0

$0

Repair and Maintenance-Copier monthly maintenance

$0

$0

$0

$0

$0

Software

$200

$250

$300

$350

$400

Non-Print Material

$1500

$1500

$1500

$1500

$1500

Annual Total

$3800

$3950

$4100

$4200

$4425

Funding Sources

2011

2012

2013

2014

2015

Unassigned

$3800

$3950

$4100

$4200

$4425

Budget

$0

$0

$0

$0

$0

Donations

$0

$0

$0

$0

$0

E-Rate

$0

$0

$0

$0

$0

Grants

$0

$0

$0

$0

$0

Annual Total

$3800

$3950

$4100

$4200

$4425

 

  1. EVALUATION PROCESS
  • Outside IT personnel will come on site monthly and do all maintenance work.
  • Library Director will report on work done by IT personnel to the Board at each meeting.
  • The library staff will monitor computer and other equipment usage, through check-in records and observations.
  • The board of trustees will be responsible for developing qualitative and quantitative evaluations of the services used by public and/or staff.

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