Your contract is made with RNC Training.

Scheduled First Aid Courses

Payment: The full payment for a

course is required prior to the course commencing.

All payments will be processed on

confirmation that a course will run, 14 days prior to commencement.

Cancellations: Bookings cancelled

within 14 days before the course start

date, will not be refunded.

Transfers: You may transfer to

another course of the same type at

no extra charge. However transfers

within 14 days before the start date of

the course, which you subsequently

cancel will not be refunded.

Substitutions: You may substitute

any person on a course, before the

course starts provided they have met

the required pre-requisites.

Courses at your location

Cancellations: Bookings cancelled

within 7 days before the start date

of the course will be subject to the

minimum course charge.

Date Changes: Date changes made

with less than 24 hours’ notice will

be subject to the minimum course

charge for the original course, plus

the charge for the new date.

Lack of Students: We will charge the

minimum course price if students do

not turn up reducing numbers below

the minimum number.

Multiple Sessions: Where courses

are held over multiple sessions, there

may be an extra charge for travel

expenses above the normal number

of sessions.

All Courses

Attendance: Candidates must attend

and complete all aspects of the

course in order to receive certification.

Any candidate who arrives late for a

course, may be turned away without


Meeting Candidate’s Needs: RNC Training operates an Equal Opportunities Policy, so to ensure that candidates are treated fairly, you must advise us in advance of any needs that your candidates have to enable them to participate fully in the training.

Emergency Response: RNC Training reserves the rights to cancel or reschedule any of its courses.

Data Protection: Details supplied

are held and processed by RNC Training. All forms are kept manually

for up to 4 years. The information

is used for the administration of the

course, monitoring of standards

and notification of potential renewal

courses. Payment details are held until 14 days prior to the course running, at which time payment is processed and card details are destroyed.

Limitation of liability: Except in

respect of death or personal injury

caused by the negligence of RNC Training,

RNC Training shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, cost expenses or other claims for compensation. The entire liability of RNC Training to you under or in connection with this agreement shall not exceed the sum of twice the contract value.

Please contact us on 07952 729 996 with any questions.

RNC Training

Tel: 07952 729 996



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