Ricky Roet-Green

I am an Associate Professor of Operations Management at Simon Business School, University of Rochester, NY.

My research interests lie in modelling, analyzing and optimizing the behavior of strategic customers in congestion-prone environments, such as service systems and roads. When facing queues, it is natural to assume that customers are strategic:  they wish to maximize their own utility but are unwilling (or unable) to coordinate their actions. They choose between alternative servers, while taking into consideration various parameters such as delay cost, inspection cost, service quality, etc. In such environments, a decision made by a customer affects the utility of other users.

 To address the challenging questions that interest me, my work integrates queueing theory, stochastic modelling, game theory and mechanism design. My research aims for a better understanding of customers’ behavior in service systems. Such an understanding will improve the ability of researchers and service providers to analyze these systems and optimize their performance.

I hold a PhD in Operations Research from the School of Mathematical Sciences, Tel-Aviv University, Israel, with the guidance and support of my advisor Prof. Refael Hassin. I spent two years as a postdoc at the University of Toronto. At the Rotman school of management I worked with Prof. Philipp Afeche, Prof. Opher Baron and Prof. Joseph Milner. At the Department of Mechanical and Industrial Engineering,I worked with Prof. Michael Jong Kim.