Amazon a'r Gymraeg
 
I'm not all that happy with response that 
you will not
accept cheques written in Welsh.
>
> In you response you say:
>
> please accept our most sincere apologies for
> any
> inconvenience this may have caused you.
>
>
> We
> sincerely apologies for any inconvenience this may
> cause to you.
>
>
> Again, we sincerely apologies for any inconvenience
> this may have
> caused you.
>
> Please be assured that we are here to make things
> easier for you and
> will do whatever we can to make your shopping
> experience at
> Amazon.co.uk that is easy, secure, and most
> importantly, stress-free.
> Your business is important to us, but even more
> important is your
> satisfaction.
>
> Please know that, it is never our slightest
intention
> to trouble our
> esteemed customers like you.
>
> I once again apologise
> for the
> inconvenience this may have caused to you.
>
>
> Yet returning my cheque as it's written in Welsh is
causing me an
inconvenience and stress as I always write cheques in
Welsh. This
is hardly making it easier for me or giving me
customer
satisfaction. I certainly won't be using Amazon again
and will be
informing freinds and family (the majority of which
are also Welsh
speakers) of Amazon's attitude to the Welsh language.
I've also
contacted my local Assembly Member.

e-bost gan fi 3/4/07:

 I recently tried to order a book through Amazon an opted to pay by cheque.  I live in Wales and my first language is Welsh, and therefore I write my cheques in Welsh.  This weekend I received the cheque back off Amazon with the following written on a compliment slip:

"Dear Customer,

Please find enclosed your cheque for £22.93 as the words are written in Welsh. Sorry to ask but could you please amend and return to us so we may proceed with your order, as the bank may not be able to read it.

Kind regards
Billing Dept.
"

I've always written my cheques to BT and it has never been questioned once.  The Welsh Language Board and all the major UK banks have an informal agreements where cheques written in Welsh are accepted.  The first sentance on your Hepl page states " Amazon.co.uk is committed to being Earth's most customer-centric company.", I must say that's not the impression I've got.  Can you confirm if it's Amazon policy to refuse cheques written in Welsh?

Thank you

 

Dyma'r ymateb ges i gan Amazon 4/4/07:

 Dear Customer


Thank you for contacting us at Amazon.co.uk with your
concern.

Firstly, please accept our most sincere apologies for
any
inconvenience this may have caused you.

Please note that we do accept cheques and money orders
denominated in
Pounds Sterling as payment for orders, however,
written in the
english language only. Also, please note that we are
not able to
accept Eurocheques, and that all orders do need to be
placed online
first.

Cheques should be made payable to Amazon EU S.A.R.L
and sent to the
following address:

Amazon.co.uk
Customer Accounts
1-9 The Grove
Slough
Berkshire SL1 1QP
United Kingdom

Therefore, in this case, we request you to re-send us
a cheque
written in the english language to proceed with you
order. We
sincerely apologies for any inconvenience this may
cause to you.

Please also remember to write your order number
clearly on the back
of the cheque, as this will help us to process an
order more
efficiently.

During the ordering process, please select the "Pay by
cheque" option
(simply click the radio button when you select a
payment method).
Your total will be calculated before you have
finalised the order, and
the correct mailing address will be displayed once you
have submitted
the order.

When we receive a cheque or money order from you it is
deposited into
your account. We will not be able to begin processing
the order until
we receive your cheque or money order. Then, every
time an order is
ready to dispatch, funds are drawn from your available
balance. This
means that a cheque is not attached to one specific
order; any order
marked to be paid for by cheque or money order will
dispatch
automatically if there are enough funds in your
available balance.
However, please note that if the price of an order
exceeds the amount
remaining on your account, you will need to send us
another cheque or
money order for the balance.

For further information please visit our "Cheques"
payment options
page at the following URL:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=502574

Again, we sincerely apologies for any inconvenience
this may have
caused you.

Please be assured that we are here to make things
easier for you and
will do whatever we can to make your shopping
experience at
Amazon.co.uk that is easy, secure, and most
importantly, stress-free.
Your business is important to us, but even more
important is your
satisfaction.

Please know that, it is never our slightest intention
to trouble our
esteemed customers like you. I once again apologise
for the
inconvenience this may have caused to you.

Thank you so much for your patience and for choosing
to shop at
Amazon.co.uk.


Please let us know if this e-mail answered your
question:

If yes, click here:

If not, click here:


Please note: this e-mail was sent from an address that
cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit
the Help section
of our website.


Warmest regards

Aaron Nongkynrih
Customer Service
Amazon.co.uk
 
Fy Ymateb / My reply on 4/4/07
 
 I'm not all that happy with response that 
you will not accept cheques written in Welsh.

In you response you say:

> please accept our most sincere apologies for
> any
> inconvenience this may have caused you.
>
>
> We
> sincerely apologies for any inconvenience this may
> cause to you.
>
>
> Again, we sincerely apologies for any inconvenience
> this may have
> caused you.
>
> Please be assured that we are here to make things
> easier for you and
> will do whatever we can to make your shopping
> experience at
> Amazon.co.uk that is easy, secure, and most
> importantly, stress-free.
> Your business is important to us, but even more
> important is your
> satisfaction.
>
> Please know that, it is never our slightest
intention
> to trouble our
> esteemed customers like you.
>
> I once again apologise
> for the
> inconvenience this may have caused to you.


Yet returning my cheque as it's written in Welsh is
causing me an
inconvenience and stress as I always write cheques in
Welsh. This
is hardly making it easier for me or giving me
customer
satisfaction. I certainly won't be using Amazon again
and will be
informing freinds and family (the majority of which
are also Welsh
speakers) of Amazon's attitude to the Welsh language.
I've also
contacted my local Assembly Member.

 

Ymateb Amazon / Amazon's response on 12/4/07

Dear Rhys Wynne,

Firstly please accept our apologies for the delay in
resolving this issue for you and thank you for your patience.

Having advised our Management team of the issue you
have encountered, we have reviewed our policy regarding the
receipt of cheque's written in Cymraeg, and are pleased to advise
you we are more than happy to accept cheque's from our customers
written in Cymraeg.

We do sincerely apologise for your original cheque
being returned to you and would ask you to resend 
the cheque to us and we will fulfill your order.

Due to this inconvenience we will certainly refund you
for any postage costs incurred for returning the cheque to us.

Your cheque should be made payable to Amazon EU
S.A.R.L and sent to the following address:

Amazon.co.uk
Customer Accounts
1-9 The Grove
Slough
Berkshire SL1 1QP
United Kingdom

Please contact us on the below link to advise us of
any postage costs incurred.

Thank you for choosing Amazon.co.uk and we look
forward to your future custom.


Warmest regards

Paul S.
Customer Service
Amazon.co.uk