This is a blog where I post responses to select comments posted by users on the Android Market
for the paid version
of the app.
If you've posted a question, complaint, bug report, feature request, or something along those lines, see below for my response.
If and when I adequately address your concern, please consider updating your comment, or just email me
directly with feedback.
I respond to some comments with a wee bit of sarcasm - these are meant to be taken in a light-hearted manner.
Please do not read if you do not have a sense of humor.
I want to make sure I understand this correctly.
The app listing on Google Play has multiple screen shots showing all of the features of the app, right?
The app has listing clearly describes all of these features, right?
The app has nearly 700 5 star reviews, so most people have obviously found and used these features, right?
The app has instructions on the very first screen when you first open it explaining how to access other parts of the app, right?
The app has this entire web site full of instructions and FAQs that would help you figure it out, right?
The app definitely has a home screen widget that is accessible just like any other apps' home screen widget, right?
Yet, since you could not figure it out, the only conclusion you could draw was that this was a limitation of the app, not a misunderstanding on your part?
Well, of course! That is the obvious, logical conclusion to come to given the above facts! What else could the problem be!?
It honestly seems like you simply do not know how to use an Android device.
If you ever see this and want help, I'd be happy to walk you through using the app.
After all, you did pay for it, so why be stuck with a "waste of money" instead of simply asking for help?
So I got a two-star rating from a user (who shall remain nameless), which itself already suck, you know?
But this person (whom I won't call out) didn't ask for help or give me an opportunity to solve their problem, so there's nothing I can do to help, you know?
Which sucks, because I really want to help, but I can only do so for people that actually ask for it, you know?
And what makes this worse is that I have a FAQ
covering this exact scenario, so this person (who's name I shall not expose) obviously didn't bother reading that!
But here's the real kicker! I took the time to reply on Google Play
to the user (who's identity I will not divulge), which sends them an email, and I still
didn't hear back!
So this individual (who's persona I shan't reveal) took the time to post a bad rating before asking for help, but can't take the time to ask for help - even after I tried to reply and even though they're stressed out about their problem!
Can you imagine how frustrating that is? I'm just glad this person is totally NOT you.
Obviously you wouldn't do that since you know what it's like when someone else stresses you out.
Thanks for listening.
Anyway, enough about my problems ... you were saying you were having a stressful week?
Want to talk about it? How about you shoot me an email ... ?
Von Buzard (Feb 27, 2013)
CRASHING BIG TIME Lately this app crashes constatnly. It'll ask if I
want to file a report but crashes half way thru Needs a Patch BIG TIME
At the Buzard
- Please read the FAQs concerning how to ask for help
. Leaving a comment / rating doesn't help me solve your problem!
I haven't updates the app since the 1st of the month - if your issue is happening "lately", then it would indicate a problem local to you
and / or your device
and not the app itself.
If you were unable to complete sending a bug report, then you could have just emailed me with this problem!
As it stands I have no way of reading your mind or diagnosing the problem to even begin to guess at what the issue could be to try to help you!
The app crashes? Doing what? Under what conditions?
You want a patch? For what? What patch am I supposed to provide if I have no information whatsoever to go on?
Please contact me for assistance and I'll be glad to investigate further. Otherwise, my psychic mind-reading and remote-debugging powers are quite limited!My Rating:
LACKING BIG TIME Lately this comment lacks detail "constatnly". It'll ask if I can patch a crash but doesn't elaborate half way thru Needs more INFORMATION BIG TIME
tim morrison (Jan 23, 2013)Update sucks Saving treks sucks. Tried 4 times and can't save. After 4 years using goodbye
- Hi Tim. Thank you so much for this great review.
It really makes my day when people take the time to leave level-headed and reasonable comments like this.
I appreciate that you did not waste my time or yours simply asking for help with something that is probably very simple to resolve.
Obviously if you're having a problem with an app you paid for and have been using for 4 years, the logical and reasonable thing to do is rate it down and abandon it.
It's like when the car I had was making this banging noise: did I ask for help? Hell no! I drove that 4-year-old junk-heap into the lake and sent Honda a nasty email - like an adult.
I mean, what other recourse do you have, right!?
It's not like you can email me directly from within the app.
It's not like I respond to every single email I get.
It's not like you can send a bug report directly from within the app.
It's not like I check bug reports every single day and try to fix every problem I find.
NOPE! Too bad I don't do those things leaving you absolutely no option but to leave a negative rating
I apologize for not preemptively fixing the problem I did not know you would have.
Please read this FAQ
. Thanks.My Rating:
Review sucks Reading complaint sucks. Tried 4 times and can't comprehend. After 4 years using, why not just ask for help?
Kevin (September 24, 2012)Best chicago transit app But not without flaws. Find stop by ID hasn't
worked since the first time I tried it, and finding nearby stops (Quick
Treks?) just spins forever with no information.
Kevin Diesel - Hey Kevin, if you're having technical issues with the app, please email me or use the app's built-in bug-reporting feature. This is what it's there for!
I cannot address issues via the Google Play review space (see this FAQ
That said, I'm aware of reports from some users not being able to use the Find Stop By ID feature. I'm not sure what the problem is, but it only affects a few people, and I am investigating.
Regarding the Quick Treks issue, that's a new one. Please, again, email me or report it as a bug so I can investigate.
Good review But not without flaws. Reporting issues on Google Play hasn't worked since the app launched, and trying to understand the problem this way just makes my head spin forever with no information.
Zach (September 11, 2012)Do not buy Never gave good directions to bus stops. Would keep telling
me to take a bus that didn't even stop at the bus stops it told me to go
- I'm sorry you ran into this issue, but this is not a good way to report issues.
First, please read the FAQs
Next, please understand that with any software there will be issues that may be due to bad programming, user error, or hardware problems.
The only way to determine the exact nature of the issue you had is to contact me with more information and letting me investigate.
If you email me with details of the issue you are experiencing perhaps I can fix the problem and make it so the app works to your liking.
And, heck, if I can't than I could at least refund your money!
Doesn't that sound like a better path to take? After all, you did like the app enough to pay for it, did you not?
A one-star "review" for an app you paid for does not help anyone.My Rating:
Do not read Never contacted for help with issue. Would keep telling me problems on the Google Play Store where I can't help at all.