To answer questions appropriately, remember these guidelines:

  • Listen carefully. If you feel the question is unclear, ask politely for clarification.
  • Pause before answering to consider all facts that may substantiate your response.
  • Always offer positive information.
  • Get directly to the point. Ask if the listener would like you to go into great detail before you do.
  • Discuss only the facts needed to respond to the question.
  • Do not open yourself to areas of questioning that could pose difficulties for you.
  • Be truthful, but do not offer unsolicited information.
  • Focus and re-focus attention on your successes.