Help

The following is a direct copy of the help file contained within QVR, accessible by pressing the F1 key while QVR is running. Some content has been edited or removed to make the help file more applicable to this website.

READ FIRST >>>> Most Frequently Asked Question <<<< READ FIRST

    Q: Help! When I run QVR, it looks really weird and throws all kinds of errors. I just installed it and it won't work at all! What is the problem?

     A: You need to run the program in administrator mode, and from an administrator account. Right click the program icon (either in the Start Menu or on the Desktop) and select the Compatibility tab. From there, check the box that will allow the program to run with full administrator rights, then click OK. Close any open copies of the program and then double-click the modified icon. This version of the program should look and work fine. Compare what you see to what appears on the Screenshots page. If your window looks like this, it is running fine. If it has all sorts of jagged edges and strange fonts, it is not in administrator mode, or you are not using an administrator account.

Quick Virus Remover - Help File

  1. Normal Use
  2. Registering
  3. Adding Virus Definitions
  4. Command Line Switches
  5. Updating
  6. Version Numbering Guide
  7. FAQ
  8. Request a detection
  9. What QVR Does NOT Offer
  10. Important Legal Note

NORMAL USE

    To run QVR in normal mode, just run the Virus Remover.exe file. QVR starts up and shows the main window. From here you may click the Remove Viruses button to initiate a virus removal process. As viruses are detected on your system, they will automatically be quarantined. A progress bar in the main window will show how much of the scan has been completed, and the boxes below it will show you which virus is being scanned for and what actions QVR has taken so far. After the scan is complete, a logfile will open displaying all the logs from each time you have run QVR (unless you decide to manually edit or delete the logfile).
    The logfile includes such information as the date the scan was run, what viruses were found, which ones were quarantined and which were not, and a summary that has the quarantine information available at-a-glance.
    After the scan has finished, simply click anywhere in the main window or press any key to close the message and return to the main display of the program. From here you can run the scan again or click the Exit button to close QVR.
    To see what viruses are detected by your version of QVR, right click on the Add Virus Detections button.
    If you do not want any viruses removed, and only want to see what viruses have been detected, right click on the Remove Viruses button. A scan will run through normally, except that no viruses will be removed. Instead, a batch file called safe-mode-removal.bat will be generated. If you wish, you can run this batch file later to removal all virus files. You can also use the /genbatch command line argument to do this (see section 4 below for more about command line switches).
    Some may want QVR to run automatically on a regular schedule. If you want this, click on the Create Tasks button and select OK. You may need to enter your user account's password in order for the scheduled tasks to be created properly. By default, QVR will update at 11:55 AM every day, and scan and quarantine viruses every day at noon. If you would like to edit these settings, you may do so by opening the Task Scheduler in the Start Menu.
    If you know that all of the files in the quarantine are no longer necassary for you to keep, you can empty the quarantine by clicking on the Empty Quarantine button.
    To scan an individual file, click the Scan File button. This scanner compares the filename of the selected file with that of every file in the virus definitions. You will be alerted to exact filename matches as well as three types of loose filename matches: filename match but different extension, virus filename contains filename and identical extension, and filename contains virus filename and identical extension.
    If you want QVR to start when Windows boots, click the Run On Startup button. This will toggle automatic startup of QVR when Windows starts. Note that QVR will not begin scanning immediately, but rather wait for you to begin the scanning process. This is to avoid any resource consumption during the Windows startup sequence.

REGISTERING

    Registering QVR has a number of benefits for you. First of all, you will gain access to priority email support, versus standard email support for non-registered users. If you ever neev help with QVR, your support ticket will be forced to the top of the queue with all the other registered tickets, ahead of non-registered support tickets. This means faster support and quicker response times.
    Second, you will be able to sign up for our mailing list. You can choose what types of emails you want to recieve, so if you only want urgent alerts, or you want program update alerts, or all QVR news, or no mailings at all, you are free to choose. This means that if you'd like, you can be kept up-to-date regarding QVR. You will never recieve information from other companies, or even about other Cubex Digital Entertainment products. You will only recieve the information you request, and you can edit these options whenever you like.
    Finally, the nag screen that shows whenever QVR runs will no longer pop up, and the main program screen will display your name as the registered user.
    The best part about registering is: it's completely FREE. There are no ads, no spam, no strings. And, if you decide not to register, it won't impair your use of the program at all. You will not lose any functionality should you choose not to register.
    We strongly support registration, for a couple of reasons. First, it gives us a better capacity to serve you, our valued customer. Second, it helps us see what kind of geological demographic is taking interest in QVR, which in turn helps us to make modifications that will benefit as many QVR users as possible. Third, it allows us to periodically send surveys that will help us decide on future features, and provide us with valuable feedback.
    Remember, registration is FREE, and there are no strings attached. You can unsubscribe from mailings at any time, or even choose not to recieve them in the first place. There really is no reason not to register! To register your copy of QVR, just visit http://sites.google.com/site/qvr/register or click the "NOT REGISTERED" link and fill out the simple form.

ADDING VIRUS DEFINITIONS

    You might want to add your own virus detections to QVR so that you don't have to wait for them to appear in updated versions. To do this, click the Add Virus Detections button. First, enter the name of the virus and click OK. Then, enter the full path and filename to the file to be removed. If you need to add more than one file, click Add Virus Detections again, and the previously entered virus name will automatically be entered for you.
    There are also keywords which can be very useful, especially across different OSs. The keywords are replaced by the correct directories in real time, when a scan is run. The following keywords are currently supported:

%Temp% The temporary folder used by Windows
%User% The name of the user account currently logged in
%System% The system directory (usually C:\Windows\system32)
%Windir% The Windows directory (usually C:\Windows)
%AppData% The Application Data directory for the current user
%StartMenu% The current user's Start Menu directory
%Programs% The Programs directory in the current user's Start Menu
%CommonPrograms% The Programs directory used in all users' Start Menus
%DownloadedProgramFiles% The Downloaded Program Files directory
%DesktopDir% The Desktop directory for the current user
%ProgramFiles% The Program Files directory (usually C:\Program Files)
%CommonAppData% The Application Data directory for all users
%FontsDir% The directory where installed fonts are found (usually C:\Windows\Fonts)
%Profiles% The directory where all user account folders are stored
%MyDocuments% The folder that holds the current user's documents
%LocalSettings% The folder that holds program settings specific to the user
%InternetCache% The folder that holds temporary internet files
%Favorites% The folder that stores the current user's favorites
%CommonDesktopDir% The folder that holds all files shown on every user's desktop
%CommonDocuments% The folder used to hold documents available to all users
%UserProfile% The folder where all user settings and documents are stored
%AllUsersProfile% The folder where settings for all users are stored
%CommonFavorites% The folder that contains the favorites used in all user profiles
%CommonStartMenu% The directory where all start menu shortcuts are kept that appear in all accounts
%CommonTemplates% The directory that stores templates for applications used by all users

COMMAND LINE SWITCHES

    If you want to set up QVR to run in a certain way, you can use the following command switches to customize QVR.
  • /autostart    Automatically begins the scan process when the program opens
  • /autoclose    Automatically closes the program after the scan is complete  (you do not need to use this if you use /updateonly)
  • /keep    Does not remove viruses, only generates a log file of viruses found (you do not need to use this if you use /genbatch)
  • /nolog    Does not create a logfile or append an existing one, and does not show the logfile after a scan
  • /hidelog    Does not show the logfile after a scan (you do not need to use this if you use /nolog)
  • /noeffects    Disables all visual effects. Use this option if you experience graphics problems or slow performance
  • /genbatch    Generates a batch file which will remove all virus files found, but does not actually remove them
  • /nohost    Does not repair the hosts file
  • /updateonly    Updates, then closes QVR automatically
  • /noquarantine    Don't quarantine files, just delete them
  • /portable    Use if you are running the program off a portable device, in order to prevent any registry entries being created

VERSION NUMBERING GUIDE

    Here is a breif guide to the version numbering system used with QVR:

    x.y.z.w
  • A change in x indicates a major bug correction, or a major application release.
  • A change in y indicates either a minor bug correction, or a major feature addition.
  • A change in z indicates either a minor feature addition, or a major cosmetic change.
  • A change in w indicates either a minor cosmetic change, or a detection file update.

UPDATING QVR

    QVR includes a built in detection file updater. To run it, click the Update Definitions button. If an update is available, it will be downloaded and installed. Otherwise, it will let you know that you have the most recent version. The downloaded files are named virus-list and reg-list.reg, and are downloaded from the Cubex DE website. Please add this address (http://cubex.de.googlepages.com) to your firewall or internet filter to allow updates.
    To see the datestamp on the definition files you are currently using, right click on the Update Definitions button. If you have never updated, a message will appear saying so. You should update immediately.
    If your download is blocked, either by a firewall or an internet filter, you will be given the option to download manually. Accepting this option will open a web browser, such as Internet Explorer or Mozilla Firefox, and take you straight to the necassary downloads. Just save the two files in the same folder as QVR.
    If you decide against a manual update, you may update at any time by visiting the QVR website and clicking on Manual Updates in the navigation menu, or by visiting http://sites.google.com/site/qvr/download.

FAQ

    Q:    How come when I first ran QVR, a bunch of files were created?

    A:    These are all files that QVR needs in order to run.
  • virus-list:    tells QVR how to detect viruses, and how to remove them.
  • 39dll.dll:    allows QVR to download updates. NOTE: Some antivirus programs have been known to flag the 39dll.dll file as a virus, or a virus variant. This is only because this DLL contains information on connecting to the internet, something most malware does. Please report the error to your antivirus program's manufacturers.
  • SysInfo.dll:    tells QVR information about your system, such as where certain system folders are located, what OS is being used, and what the name of the computer is (for the logfile).
  • restart.reg:    used to create a startup entry to remove remaining virus files if needed.
  • do-reg.bat:    used to launch the registry modifications.
  • reg-list.reg:    used to correct virus modifications to the registry.
  • hosts:    used to restore the hosts file to its default state.
  • empty-quarantine.bat    used in emptying the quarantine folder
  • Quick Virus Remover.xml    used in creating the scheduled tasks
  • Quick Virus Remover Update.xml    used in creating the scheduled tasks

    Q:    What is a PMF?

    A:    "PMF" stands for Potentially Modified File. Sometimes QVR will return a possible hit by detecting a certain file, but most of the time this file will be legitimate. These files are deleted because they are easily replaced by the Operating System, and because they may or may not have been placed there by a virus, the acronym "PMF" is placed in front of the virus name. If you see a PMF in the log file, it's possible that you are not infected at all, but that QVR deleted some harmless system files "just in case." QVR will never delete files at random, nor will it delete your own personal files.

    Q:    I got a message telling me that QVR was running in "Secure Mode." What do I do?

    A:    Email us immediately at quickvirusremover (at) gmail (dot) com. Then, check for updated versions of the program daily until the problem is corrected. This is a hard coded switch that we use when testing the program so we can make sure no files or programs are going to be run or deleted unless they are supposed to be. We nearly always turn this off before compiling an update, but if we ever forget, this is what will happen. Don't worry, it isn't your fault, and it won't damage your system. Just make sure you notify us so we can fix it ASAP.

    Q:    QVR will not run properly in Safe Mode. Why not?

    A:    QVR requires graphics drivers which are not available to it in Safe Mode. This causes QVR to abort before it starts up fully. There is a workaround, however: run QVR in normal mode, and when it fails to remove some files, choose the No option when you are asked if you want to remove these files after a restart. Then restart in Safe Mode and run the safe-mode-removal.bat file stored in the file containing QVR.

    Q:    How do I boot into Safe Mode?

    A:    Restart the computer and hold the F8 key after the computer manufacturer's logo disappears from the screen. Then use the up and down keys to select the Safe Mode option, and press Enter.

    Q:    When I run QVR, I get all kinds of error messages: Access Denied. What should I do?

    A:    You are probably running on a Windows Vista system. Vista has a new security "feature" called User Account Control, or UAC. It requires that the user OKs any system change. This includes deleting files and uninstalling programs. There are a couple of ways to get around this. The most obvious one is to disable UAC altogether (which you will probably end up doing sooner or later anyway). The second workaround is to run QVR in Administrator Mode by right-clicking on it and selecting the "Run as Administrator" option. UAC will require you to confirm this, but after that you should be in the clear. Finally, it's possible that the file(s) being deleted were in use. In these cases, you should recieve a notice that you need to run in Safe Mode to remove these files.

REQUEST A DETECTION

    If you need a certain virus removed, and QVR fails to remove it, please email all details regarding the infection to quickvirusremover (at) gmail (dot) com. Include any messages you recieve, names of shortcuts or favorites that get added, names of toolbars or programs which installed themselves, etc. If you know the name of the virus, that is even better! NOTE: We offer NO quarantee that your request will be granted. We will do our best to do so, but we may not be able to offer a viable solution within a reasonable time frame. Either way, expect to recieve an email detailing the situation within about a week.

WHAT QVR DOES NOT OFFER

    Quick Virus Remover is meant to be a last means of defense and disinfection of certain specific viruses. It is far from a comprehensive security solution. Some features that QVR does not, and will not offer are listed here. These are essentially reasons for you to use a commercial security suite for full protection.
  • Real time protection:    QVR will not detect or remove viruses running in memory.
  • Boot sector protection:    QVR will not detect or remove boot sector viruses.
  • Rootkit protection:    QVR will not detect or remove rootkits that run beneath the OS.
  • Behavioral detection:    QVR will not detect  or remove viruses based on the bahavior or programming of an application.
  • Zero-day protection:    QVR will not detect or remove viruses which have not been programmed into the virus-list and reg-list.reg files.
  • Random filenames:    QVR will not detect or remove viruses which use random filenames.
  • BHO removal:    QVR will not detect or remove virus BHO's (Browser Helper Objects). (This feature is currently being researched.)
  • Neutral file disinfection:    QVR will not detect or disinfect normally innocent files which have been infected by viruses.
  • Firewall filtering:    QVR will not act as a firewall by preventing internet or network transmissions without your consent.
  • Cascade disinfection:    QVR will not necessarily remove all the viruses if one installs another. (It might remove one, but not the other.)

IMPORTANT LEGAL NOTE

    You should never have any problems running QVR, and it should never result in a computer breakdown. That said, I, being the sole author of and contributor to this program, take no responsibility for its use or effects, good or ill, and you use this software at your own risk. THERE IS NO GUARANTEE, EXPRESS OR IMPLIED, THAT QUICK VIRUS REMOVER WILL BE ABLE TO REMOVE ANY SPECIFIC VIRUS OR VIRUSES. DO NOT RELY ON QUICK VIRUS REMOVER ALONE FOR ANTIVIRUS PROTECTION. Cubex Digital Entertainment is not responsible for any damage done to your system by a virus or viruses while using Quick Virus Remover. PLEASE use a commercial antivirus program for protection. And by commercial, I mean one that costs money. This doesn't include avast! or AVG. There is a very good reason those programs are free.
    Tidbit of truth: No matter how tight your internet or network security, no matter what antivirus, antispyware, or firewall software you use, NO SECURITY SOFTWARE CAN OR WILL PROTECT YOU FROM YOUR OWN ACTIONS. The vast majority of malware is installed unknowingly when the user actually gives the virus permission to install itself! Never download files from a site you do not trust. Never open file attachments unless you know who they are from, and you were expecting them. Never click a link in an email from someone you don't know. And never download screensavers, desktop wallpapers, or mouse cursors from a website you know nothing about. You can avoid 99% of all malware infections if you follow these basic steps.
    Now the legal stuff is out of the way. If for some reason you do experience any problems of any kind while using QVR, please send us as much information as you have available about the problem so we can fix it immediately. Our last desire is for our program to start causing mayhem, and this can only be avoided if you let us know when something goes wrong. You can send us an email at quickvirusremover (at) gmail (dot) com, and include the error_report.txt file if there is one. Our team checks emails daily, so if you email us you should be able to expect a response within 24 hours. We will do our best to fix your problem and keep it from happening to anyone else.