Verbal Communication

VERBAL COMMUNICATION
OUTCOMES
 COMPETENCE LEADER RANK
Intentional and Effective Application
 WHAT I DID
 EVALUATION
 Content: Clarity of purpose, Structure, Knowledge Base, Context States clear purpose and outcomes of presentation/

Has clear and appropriate beginning, development, and conclusion; transitions are also clear and appropriate/

Seems completely comfortable with the content; can answer all questions satisfactorily/

Has useful content for all audience members; audience doesn’t appears to be lost; explains jargon/slang when it is used.
 I started off each day of the workshop series by stating how we went to Austin, and that we wanted to share our knowledge gained with them. I laid out the plan of presentations. The staff paid attention because it was information they could relate to. 
The content was definitely useful for newspaper staff, but some of it was not as useful for the non-QC attendant.
 Delivery: Volume/Enunciation, 
Mannerism/ Eye Contact, Pace of Speech, Audience Engagement, Context
 Consistently accommodates different learning styles by appropriately and regularly mixing different methods of

learning (visual, audio, kinesthetic)/ Is consistently easy to hear and enunciates well/ Consistently makes eye contact with audience; has no distracting nervous habits/ Has a consistent and appropriate rate of speech and does not distract/ Consistently fields questions and allows time for response; responds to audience signs of disengagement/ Appropriately adjusts deference (respectful regard), clothing, language, and tone, according to audience characteristics.

Overall, the presentations did a good job of delivering the information. There was a lack of audience engagement in most presentations.The presentations with audience engagement were more effective and helped prevent the audience from getting bored, so it would have been nice to have more audience participation.
 Audio-visual Aids: Mechanics of Written Material, Font Size and Legibility, Pace of Slides, Graphics, Added Value of Slides Has slides or handouts with no errors in word selection and use, sentence structure, spelling, punctuation, and/or

capitalization/ Consistently uses color schemes and font sizes that make the slides legible and easy to read/ Spends an appropriate amount of time on each slides to cover material sufficiently/ Has graphics that are consistently relevant and complement the presentation/ Has slides that complement the presentation, emphasize key points, and support the delivery of the presentation/ presenter reads slides out loud only when relevant to the presentation.

We had powerpoints projecting onto a large screen as well as written notes for most of the presentations. Sometimes graphics were used to clarify and add value to the slide.Overall, the aids were vital to the success of the event. More pictures and graphics in some presentations could have helped.
 Assessment: Feedback, Self-Evaluation Solicits feedback from audience and others about the  performance and the extent to which objectives were met/ Is able to critically reflect on and evaluate the presentation based in part on feedback received, and articulate specific
ways to improve.
 At the end of every presentation, we allowed questions. After the event, the presenters evaluated themselves in a friendly setting.
This could be improved by having feedback forms at the end of the event each day.

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