Palo Verde Valley Transit Agency (PVVTA) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
It is PVVTA’s objective to:
The General Manager, senior management, and all supervisors and employees share the responsibility for carrying out PVVTA’s commitment to Title VI. Our Title VI Compliance Officer is responsible for the day-to-day operation of the program, and receives and investigates Title VI complaints that come through the complaint procedures process as described in the next section.
PVVTA’s Title VI Complaint Procedures
person who believes that he or she has been subjected to discrimination under
Title VI on the basis of race, color or national origin may file a Title VI
complaint with PVVTA within 180 days from the date of the alleged
discrimination. Complaints may either be filed with PVVTA, California Department of
Transportation (Caltrans) or with the U.S.
Department of Transportation.
Filing a Complaint With PVVTA
PVVTA will provide appropriate assistance to complaints who are limited in their ability to communicate in English.
Filing a Complaint Directly to Caltrans
A complaint may file a Title VI complaint with the Caltrans by contacting the Department at:
California Department of Transportation
Filing a Complaint Directly to the U.S. Department of Transportation
complaint may file a Title VI complaint with the U.S. Department of
Transportation by contacting the Department at:
What Happens to My Title VI Complaint to PVVTA?
Once a complaint is received, it will be assigned to an investigator. In instances where additional information is needed, the investigator will contact the complaint in writing. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint or a delay in complaint resolution.
Based upon receipt of all the information required, the Compliance Officer will investigate a Title VI complaint within 90 days of receipt. The investigator will prepare a draft written response subject to review by PVVTA’s General Manager and/or Chairman of the Board. The PVVTA Board of Directors will make the final determination and approve the final response to the complainant, including notifying the complainant of his/her right to file a complaint externally.
The Compliance Officer will use its best efforts to respond to a Title VI complaint within 90 calendar days of its receipt of such complaint. Receipt of additional relevant information and/or simultaneous filing of complaint with PVVTA and an external entity may expand the timing of the complaint resolution.
additional information on PVVTA’s Title VI nondiscrimination obligations,
please write to: