Frequently Asked Questions

Contents

  1. 1 Massage Length
    1. 1.1 What length of massage would you recommend for most people?
    2. 1.2 Don’t you get tired when you’re doing a two or three-hour massage?
    3. 1.3 May I extend the length of a massage session which is already in progress?  That is, if I schedule an appointment with you for an hour, for example, and I realize once I'm there that I'd like more, is it possible to add on more time?
  2. 2 Scheduling
    1. 2.1 Do you accept drop-in clients?
    2. 2.2 How much advance notice do you need to book a massage?
    3. 2.3 What is the most efficient way of booking a massage appointment with you?
    4. 2.4 Do you accept out-call appointments?
    5. 2.5 Do you offer chair massage?
    6. 2.6 Do you accept massage trades?  That is, can I massage you in exchange for you massaging me?
  3. 3 Parties and Events
    1. 3.1 Do you do parties or groups?
    2. 3.2 Will you donate a massage to my fund-raising event?
  4. 4 Lotion / Oil / Fragrances
    1. 4.1 Do you use unscented lotions and oils?
    2. 4.2 Do you prefer to massage with lotion or with oil?
    3. 4.3 May I bring in my own favorite lotion or oil?
  5. 5 Temperature
    1. 5.1 Is your room kept on the warm side or on the cool side?
  6. 6 Sheets and Draping
    1. 6.1 What kinds of sheets do you use?
    2. 6.2 What does ‘draping’ mean?
    3. 6.3 Is draping required?  That is, do I have to be covered in a sheet to have a massage?
    4. 6.4 If I have an undraped massage, does that mean that you will massage my private parts, too?
    5. 6.5 Is there any difference between a massage with draping and a massage without draping?
  7. 7 Shower
    1. 7.1 May I have a shower after my massage?
    2. 7.2 May I have a shower before my massage?
    3. 7.3 Does it work in the same way, if I take a shower after my massage?
    4. 7.4 Why is the time counted differently if I shower before my massage, rather than showering after my massage?
    5. 7.5 If I want a shower at your place, do I have to bring my own towel and toiletries and stuff?
  8. 8 Music
    1. 8.1 What sort of music do you play?
    2. 8.2 Can I make musical requests?
    3. 8.3 Can I ask for the music to be different?
    4. 8.4 Can I bring music myself?
    5. 8.5 Can we have the massage without music?
  9. 9 Lights
    1. 9.1 Is the massage room dark or bright?
    2. 9.2 Can we turn down the lights?
    3. 9.3 Location
    4. 9.4 Where are you located?
    5. 9.5 Which massage studio will we be using?
  10. 10 Arriving Early
    1. 10.1 If I get here early, can I come in as soon as I arrive?
    2. 10.2 But, if I'm meeting you at 2376 Grande Vista Place, what if I’m just 2 or 3 minutes early?
    3. 10.3 Why not?
  11. 11 Arriving Late
    1. 11.1 What should I do if I know I'm going to be late for an appointment?
    2. 11.2 What should I do if I'm lost? 
  12. 12 Cancellation
    1. 12.1 What is your cancellation policy?
    2. 12.2 What should I do if I know I need to cancel an appointment with you?
    3. 12.3 What if I just scheduled the appointment that same day - I can't give you 24 hours notice of cancellation.
    4. 12.4 What if I'm too embarrassed to call?
    5. 12.5 Why do you charge the full fee for cancellations with less than 24 hours notice?
    6. 12.6 How can I get that fee to you, if I can't come in for my scheduled appointment?
    7. 12.7 Can't I just bring the payment with me the next time I come in for an appointment?
    8. 12.8 Is there a difference between a Late Cancellation and a No-Show?  Is there a No-Show policy?
  13. 13 Payment
    1. 13.1 How do you prefer to be paid?  Do you accept checks or credit cards?
  14. 14 How does your Credit Card Policy work?
    1. 14.1 Do you prefer to receive payment in your hand or do you prefer that I leave payment in the room?
  15. 15 Gift Certificates
    1. 15.1 Do you offer Gift Certificates?
    2. 15.2 What should I expect to receive when I purchase a gift certificate from you?
    3. 15.3 Does the Gift Certificate say how much the massage cost?
    4. 15.4 What if I can't get to you to pick up the Gift Certificate?  If I mail you a check, can you mail me a Gift Certificate?
    5. 15.5 Are Gift Certificates Transferable?  That is, if I give one to someone, can that someone go and give it to someone else if s/he doesn't want it?
    6. 15.6 Are Gift Certificates Refundable?
    7. 15.7 Do Gift Certificates Expire?
    8. 15.8 If you are running a discount on Gift Certificates, may I buy a Gift Certificate for myself?
    9. 15.9 Should I let you know when I'm booking the appointment that I have a gift certificate?
  16. 16 Discounts and Coupons
    1. 16.1 Do you offer any discounts or coupons?
    2. 16.2 Are discounts transferable?  For example, if I have earned 30 minutes of free massage, can I give it to a friend?
  17. 17 About Ariana
    1. 17.1 What massage school did you go to?
    2. 17.2 What modalities of massage have you studied?
    3. 17.3 Are you actually a Certified Massage Therapist (CMT)?
    4. 17.4 What other kinds of school did you attend?
    5. 17.5 What other work have you done?
    6. 17.6 Do you do other kinds of work in addition to being a massage therapist?
    7. 17.7 What do you do for fun?
    8. 17.8 Where are you from?
    9. 17.9 What's your racial/ethnic background?
    10. 17.10 When is your birthday?
    11. 17.11 Will you marry me?


Massage Length

What length of massage would you recommend for most people?

For most folks wanting a full-body massage, I would recommend a 90 minute or 2 hour massage. That is enough time to really give good attention to each section of the body, without feeling rushed. 


Don’t you get tired when you’re doing a two or three-hour massage?

Nope! I enjoy giving longer massages, because I do not feel rushed. I feel relaxed and happy knowing that there is enough time for me to really go into depth in each area of the body. I like to know that I am giving people a high quality massage experience. And I know that I am better able to do that when I have more time with them.  In a 60-minute full body massage, I am trying to cover the same ground (the whole body), in a shorter period of time, and that requires a lot more energy on my part. I would get much more exhausted doing three 60-minute full-body massages, than doing one 3-hour massage.


May I extend the length of a massage session which is already in progress?  That is, if I schedule an appointment with you for an hour, for example, and I realize once I'm there that I'd like more, is it possible to add on more time?

If I do not have another appointment or plan immediately after our session and if I'm not in urgent need of food or a break, then I would be more than happy to extend the session for you. You may extend the session in increments as small as 10 minutes or as long as an hour. It is $1 per minute for the additional time (the same as my regular rate for massages of at least 1 hour in length).  In general, it is best to plan in advance, so that you can be sure that I have the time available for you. But, in those cases when that is not possible, you are welcome to ask me for more time once you're on the table. I'd recommend telling me as early on in the session as possible, so that I can pace myself appropriately for the new length of time and address all of your muscles in a balanced fashion. 

 

Scheduling

Do you accept drop-in clients?

No. I'm sorry. I wish I could accommodate drop-in clients, but my massages are arranged by appointment only.


How much advance notice do you need to book a massage?

As much notice as you can possibly muster! I am a very busy person, working without the benefit of a secretary or receptionist. Consequently, I am rarely able to accommodate same-day requests. The farther in advance you call me, the more likely I am to be free and available and able to accommodate you at your preferred time.

Also, when you come in for a massage with me, if you book your next appointment before you leave, you'll get your next massage at the rate of $70/hour instead of $80/hour. That's a value of up to $30, depending on the length of your massage.

That is a $10 savings on a 1 hour massage, a $15 savings on a 90 minute massage, a $20 savings on a 2 hour massage, a $25 savings on a 2.5 hour massage, and a $30 savings on a 3 hour massage! It pays to plan ahead!


What is the most efficient way of booking a massage appointment with you?

The easiest, quickest, and most efficient way of booking a massage appointment with me is by using My Online Scheduling Service. Using my online scheduling service takes the wait time out of making an appointment. There's no waiting for me to call you back or wondering if I'll have time when you want a massage. You can just check my calendar and schedule your appointment right away. Using the online scheduling service also helps me out. I get to spend more time being present with people face to face and less time playing phone tag and sitting at my computer typing emails. It's a total win-win situation. As a gesture of appreciation for your using the automated system:

You receive a $10 discount off the regular price of your massage when you book an appointment this way - every time! 


Do you accept out-call appointments?

I do not take out-call appointments for individuals. But I am happy to receive you in my comfortable, warm, well-appointed massage studio in Oakland. 

If, however, you have a group of friends, colleagues, employees, or family-members and they would all like to be massaged at the same location on the same afternoon or evening and there is a private space with enough room for me to set up my massage table and work, I would be happy to make arrangements with you. There is a 3-hour massage minimum (6-hour maximum), two client minimum, for such a service and an out-call fee will also apply. Contact me for more details.


Do you offer chair massage?

I do not offer chair massage. I prefer to have my clients lying down on my table. 


Do you accept massage trades?  That is, can I massage you in exchange for you massaging me?

No, I do not accept massage trades.


Parties and Events

Do you do parties or groups?

Yes. I am happy to do parties and groups, provided that there is a 3-hour massage minimum (6-hour maximum), two client minimum, and a space for me to set up my massage table. An out-call fee will also apply. I do not offer Chair Massage for parties or events.


Will you donate a massage to my fund-raising event?

Possibly. Call me or email me with more details.

Lotion / Oil / Fragrances

Do you use unscented lotions and oils?

Yes! All of my lotions and oils are fragrance-free. Also, there are no scented candles or incense used in the massage room. 

 

Do you prefer to massage with lotion or with oil?

I am happy to use whichever you will prefer. If you leave the choice up to me, I will use walnut, almond, or safflower oil. 

 

May I bring in my own favorite lotion or oil?

I am happy to try out your favorite lotion or oil. My preference is that it be something that is not heavily scented. A fragrance can hover in my massage room for a long time after a massage has been completed, and I want the room to remain as fragrance free as possible. Having said that, I'm happy to try out different kinds of lotion or oil. I have had clients bring in lotions/oils that were fantastic and I have had clients bring in lotions/oils that did not work so well. Some lotion that is not formulated for massage may not have sufficient glide, or may evaporate too quickly or may be too thin - or too thick.  But I am happy to try it out and see. 

 

Temperature

Is your room kept on the warm side or on the cool side?

I keep a warm room. Generally, I heat up the room before my clients come in for a massage. I’ve never had anyone report that they were too cold, because we couldn’t get the room hot enough. On the other hand, I do not have an air conditioner. So, on those two or three days in the summer or fall when the Bay Area actually gets really hot, we rely on fans to keep the air flowing. Usually that is sufficiently comfortable. 

 

Sheets and Draping

What kinds of sheets do you use?

All of the sheets I use are made of flannel.

 

What does ‘draping’ mean?

In a Swedish Massage, clients are massaged without wearing their clothing. ‘Draping’ is a term which refers to someone being covered in a sheet during a massage. If a person is covered in a sheet, they are ‘draped.’ During the massage, the massage therapist uncovers the part of the body which is currently being worked on, and the remainder of the body remains covered. Draping can be useful for two main reasons: to help keep the person warm and to preserve the modesty of the client. 

 

Is draping required?  That is, do I have to be covered in a sheet to have a massage?

I am happy to work on clients with or without draping.  Draping is not required, nor is it required that you be massaged undraped. You may decide what would feel most comfortable for you. I am very comfortable with bodies, and very comfortable working with or without a top sheet covering you. 

 

If I have an undraped massage, does that mean that you will massage my private parts, too?

No. I am a health professional. And just as it might be that a doctor or nurse might see you or work with you without your clothes on and it does not become an erotic experience, similarly if I massage you without draping, it is not for the purposes of creating an erotic experience. I ask that you please treat me with the same respect that you would treat a doctor, nurse, chiropractor, or physical therapist.


Is there any difference between a massage with draping and a massage without draping?

Yes, there are some minor differences between massages with draping and massages without draping. They are both wonderful ways to receive a massage. Each has its special benefits. In massages with draping, I have more traction to do compression work (pressing). There are ways that a draped massage can feel more nurturing to some people. I will also address some areas of the body differently, or in a slightly different order, than if a person is undraped. On a person who is draped, I will be working on each section of the body, uncovering the part that I am working on and covering it up again when I am done. Consequently, I will not usually be revisiting areas of the body that I have worked before. In a massage without draping, I will do less compression work, but I have greater ability to access the body as a whole, instead of in parts or sections. There is greater likelihood that I will revisit areas of the body that I have previously worked, and to work more than one area at the same time. In either case, you will receive a wonderful massage.

 

Shower

May I have a shower after my massage?

My 2376 Grande Vista Place location has a bathroom with a shower and, if we meet there, you are absolutely welcome to have a shower after your massage.

My 4408 Market Street location does not have a shower in its bathroom, but I am happy to provide a warm, damp towel after your massage, so that you can remove the oil from your skin and freshen up. 


May I have a shower before my massage?

My 2376 Grande Vista Place location has a bathroom with a shower and, if we meet there, you are welcome to have a shower before your massage, but the time you take to shower will be part of the time allotted to your massage.


Does it work in the same way, if I take a shower after my massage?

No. At the end of your allotted massage time, you are welcome to take a shower and that time is not counted as part of your massage time. If you take a shower before your massage, it is counted as part of your massage time. 


Why is the time counted differently if I shower before my massage, rather than showering after my massage?

I need to have some control of the time on the outside of the actual massage time. I schedule massage appointments 30 minutes apart to allow time for clients to arrive a little late (as they sometimes do) and to have time to shower afterward, if they would like, and to get themselves put together at their own pace before the next client arrives. If there is flexible time happening before and after my massage appointments, it would make it very difficult for me to schedule my appointments and trust that there will be enough time in between sessions for me to prepare the room and get ready for the next massage. So, I am controlling it on the front end, rather than on the back end. Most of my clients are more likely to want a shower after their massage than a shower before massage, so I have set up my system to accommodate the needs of most of my clients. Clients are, of course, still welcome to shower before their massage, but they're more inclined to shower quickly and efficiently (and only if they really need to) if it is a part of their massage time. If showering is important to you, and if getting every last minute of massage time is equally important to you, then I encourage you to come pre-showered.  :)

 

If I want a shower at your place, do I have to bring my own towel and toiletries and stuff?

While you are welcome to bring your own towel and toiletries, if you would prefer, I do have plenty of clean towels available for your use.  Also, the shower is stocked with the basic essentials of shower gel, face soap, shampoo, and conditioner.

 

Music

What sort of music do you play?

I play all sorts of music . . . classical, jazz, nature sounds, Hawaiian music, French music, Calypso music, African music, Latin music, eclectic music . . .  vocal music and instrumentals . . . upbeat music and mellow music. 

 

Can I make musical requests?

Absolutely! You can name your preference. I have an extensive musical library and I am often able to accommodate requests. 

 

Can I ask for the music to be different?

Yes! Absolutely! I am happy to adjust the music to make the environment in which you receive your massage more to your liking. Please speak up!

 

Can I bring music myself?

I love it when my clients bring in their own music. I get to experience different artists and compilations and I know that the music that is being played suits you. It’s a win-win situation. You can bring in music in a variety of different forms: I can accommodate mp3 players and CDs.

 

Can we have the massage without music?

Yes, we can. I am totally comfortable giving you a massage without music, if that is your preference. I find that music helps to block out the occasional muted sounds that may come from other apartments in the building and helps to create a safe cocoon away from the city. But, the massage studio is in a pretty quiet neighborhood, and I have reasonably quiet neighbors. So, I do not expect you will be disturbed much if you receive your massage without music.   

 

Lights

Is the massage room dark or bright?

The massage room is well and warmly lit, without being glaringly bright.  The room is lit using a soft lamp and occasionally candles. The overhead light is not used. 

 

Can we turn down the lights?

Yes. We can go down to just candle-light. I do not do massages that are completely, 100% in the dark, because I need a little bit of light to see by.

 

Location

Where are you located?

I have two locations. My main massage studio is located at 2376 Grande Vista Avenue in Oakland, California.  

My second massage studio is located at 4408 Market Street, Suite G Oakland, CA 94608


Which massage studio will we be using?

I conduct most of my massage appointments in my Grande Vista Place space, but sometimes I will have clients come and see me in my Market Street studio at times when I would not otherwise be available at Grande Vista Place.
If you have a strong preference to meet at one location, rather than the other, please let me know at the time we book the appointment and we'll set your appointment for a time when I'll be working from the massage studio space you prefer.

If you book an appointment with me through My Online Scheduling Service, we do not have the benefit of dialogue about where the massage will take place. If it is important to you that it happens at a particular location (and especially if that location is my Second Studio, 4408 Market Street), please book your appointment by phone, text, or email, rather than through my online scheduling service, because my online scheduling service doesn't know whether or not I will be working at Grande Vista Place or at Market Street on any given hour of any given day and if we end up needing to be at different locations, we will have to sort that out by phone, email, or text, which defeats the easy automation of the online scheduling service.

If you book an appointment with me through my online scheduling service, the greatest likelihood is that we will be meeting at 2376 Grande Vista Place, because that is where I give most of my massages. But, there is also a very real possibility that we will be meeting at 4408 Market Street, in which case, you will receive an email sometime before your appointment letting you know that will be the location of our massage. If you realize at that point that the location of the massage is unsuitable for you, contact me by phone, by email, or by text to let me know of the problem and we'll sort it out, most likely by making an adjustment in the time of the appointment so that it can be at the massage studio you prefer.

Both of my massage studio spaces are warm, comfortable, and well-appointed.
 


Arriving Early

If I get here early, can I come in as soon as I arrive?

If you are meeting me at my second studio, 4408 Market Street, Oakland, CA 94608, you are welcome to enter the building as soon as you arrive. I will give you a door code that will allow you to enter the building. You will turn on my call light, which will notify me that you have arrived. Then you can make yourself comfortable in the waiting area until the time of your appointment. I'll come out and greet you at your appointment time.  

If we are meeting at my main studio, 2376 Grande Vista Place, because I lack a waiting room and a receptionist, I am unable to accommodate clients arriving before our scheduled appointment time. If you arrive in the neighborhood early, you can relax in your car, listen to music, drink water, or meditate. Please wait to ring my doorbell until the exact time of our appointment.  

 

But, if I'm meeting you at 2376 Grande Vista Place, what if I’m just 2 or 3 minutes early?

I still can’t let you in, yet. 

 

Why not?

The time before I give a massage is really essential time for me. During the time between massage clients, I have many things that I need to do. I must change the sheets on the massage table, empty the trash, put away any supplies that were used, refill my bottle of lotion or oil, reset the music, light candles, make sure there are clean glasses, and that the water pitcher is full. I must check my email and voice messages, in case there are any calls that need to be returned before my next appointment. I also need to grab a bite to eat, use the restroom, drink some water, and just sit still for a few minutes. Given all that I need to do, a few minutes goes a long way. Every minute is valuable in helping me prepare for the next massage that I am about to give. That time is time for me, so that when your appointment begins, all of that time can be concentrated on you, without my being distracted by my stomach growling, or a nervous feeling that a client called and I was not able to attend to them. 


Arriving Late

What should I do if I know I'm going to be late for an appointment?

If you are running late, firstly: Relax. Give me a call. It'll be alright. There's no need to get extra stressed on your way to get a massage. :)

Just give me a call or send me a text as soon as you realize that you're not going to be able to make your appointment on time (rather than after you're already late). Let me know that you're on your way and your approximate ETA.

I schedule massages 30 minutes apart, to allow for slight tardinesses, and to give me time to reset the room between clients. Usually, it is possible to accommodate clients who show up 1-15 minutes late. If you are less than 15 minutes late, I am likely to be able to accommodate your full appointment time. If you are more than 15 minutes late, I may need to truncate your appointment so that I am not late for the appointment that follows yours. You will still be responsible for the full cost of the appointment.

If you are running late and I don't hear from you by 10 minutes after your appointment time, I will attempt to reach you. If I cannot reach you by phone and I do not hear from you by 15 minutes after your appointment, I will assume that you are not coming, and I may leave the building to do other things. The cancellation policy will go into effect and you will be charged for the missed appointment. So, if you are coming, be sure to call or text me to let me know you're on your way.

If you don't carry a cell phone and think it could be difficult to communicate with me if you're running late, let me know about that in advance.


What should I do if I'm lost? 

Call me and I will do my best to get you back on track.


Cancellation

What is your cancellation policy?

I understand that sometimes things come up that will require you to cancel or reschedule your massage appointment. I am happy to accommodate reschedule requests or cancellations when you contact me at least 24 hours in advance of your appointment to notify me of the change. I am happy to make these changes with no charge to you. 

I do charge the full fee for missed appointments if you cancel or reschedule your appointment with less than 24 hours advance notice. 

I will need to receive that payment from you before I will schedule another appointment with you. You may drop off the fee in person, pop a check in the mail, or call me to arrange credit card payment over the phone or via PayPal.


What should I do if I know I need to cancel an appointment with you?

In the regrettable circumstance that you are not able to make your scheduled appointment, please call me or email me as soon as you realize that you are not going to be able to come in for your massage. If you have booked your appointment through my online scheduling service, you can cancel or reschedule your appointment through that system. The more advance notice I have, the greater is the likelihood that I will be able to make good use of that time. More than 24 hours notice is required to avoid paying the fee for a late cancellation, but if you know 5 days in advance that you're going to have to cancel your appointment, please contact me 5 days in advance of the appointment.

Please respect my time and energy by honoring the appointments that you have made. Cancelling in an appropriate way is a means of honoring the agreement that you have made.


What if I just scheduled the appointment that same day - I can't give you 24 hours notice of cancellation.

If you scheduled your appointment less than 24 hours in advance, you miss out on the ability to cancel your appointment with no charge. The cancellation policy still applies. Nevertheless, please call me as soon as you know that you will not be able to come to the appointment. 3 hours is better than 15 minutes.


What if I'm too embarrassed to call?

It causes far more disruption to my life to have someone just not show up for an appointment that they've made, than it does for that person to call me in advance of the appointment and cancel. In most cases, I am so appreciative to receive advance notice of a cancellation, that you are likely to receive my fullest warmth when you call to cancel. If you're still too embarrassed, you can send me a text message or you can email me, rather than calling on the phone.


Why do you charge the full fee for cancellations with less than 24 hours notice?

It is very difficult to fill time slots on short notice and it is literally impossible to fill time slots when people simply do not show up for their appointments and give me no notice at all. When you make an appointment with me, I reserve that time just for you. Sometimes there are other clients who might want to come in at that time. I turn them away, because I am holding that time for you. I take care to organize my personal activities around my massage schedule, so I may also decline to attend to personal business or decline other kinds of opportunities because I am reserving that time for you. As it gets closer and closer to the appointment time, I am doing other work on your behalf. I am arriving at the massage studio in enough time to turn on the heater and get the room nice and toasty. I am setting up the massage room with fresh sheets and fresh water and preparing it for your arrival. The work I do on my clients' behalf starts at the moment the client calls, emails, or texts me. Because it is a late cancellation, I am not likely to be able to get another client to fill your time slot. When you pay for your missed appointment, you are compensating me for the work I have already done on your behalf and honoring your responsibility for that time. 


How can I get that fee to you, if I can't come in for my scheduled appointment?

Clients may drop off the fee in person, pop a check in the mail, or call me to arrange credit card payment over the phone or via Paypal. 


Can't I just bring the payment with me the next time I come in for an appointment?

Regrettably, no. I used to offer this option, but it didn't go so well for me. Sometimes the client would schedule their next appointment and fail to show up for that appointment, too. 


Is there a difference between a Late Cancellation and a No-Show?  Is there a No-Show policy?

Yes. There is a difference between a Late Cancellation and a No-Show. In fact, there is a difference between a 'Cancellation,' a 'Late Cancellation,' and a 'No-Show.'

Cancellation is a situation in which a person contacts me more than 24 hours in advance of their scheduled appointment to let me know that they will not be able to make it to their massage appointment. In the situation of a Cancellation, there is never any penalty to the person who is canceling the massage.

Late Cancellation is a situation in which a person contacts me less than 24 hours in advance of their scheduled appointment to let me know that they will not be able to make it. In this case, the person is charged the full fee for the missed session. The fee must be paid in advance of my scheduling another session with you.

A No-Show is a situation in which a person simply does not show up for their scheduled appointment and does not call or email to let me know that they are going to miss their appointment. No-shows are incredibly problematic for me. I make sure to come to the massage studio on time; I set up the room; I reserve the time; I tell other people who ask about that time slot that they cannot have it because it has already been reserved; and then I wait and I wait and I wait and the person does not show up. It is a terrible waste of my time and my energy and it is unfair to my other clients who may have wanted the slot I was reserving, in good faith, for the scheduled client to arrive. I charge the full fee for the missed session. The fee must be paid in advance of my booking a session with you again.

Sometimes a client no-shows because of a scheduling error (the client forgot they had a session at that time) or a sudden illness or emergency that prohibits them from coming to the session and prevents them from being able to contact me to let me know about the situation. It is understandable that that sort of thing can happen from time to time. But, when a client no-shows because he or she decides not to come to the appointment but does not let me know, it is really disrespectful of my time and energy, and has real, practical consequences for me. 

While the fee is the same for a Late Cancellation and a No-Show, cancelling your appointment in an appropriate way (by calling, texting, or emailing me as soon as you are able to) is a way of honoring the time and effort that I put into doing the work I do for you. It acknowledges that my time is valuable and enables me to make better choices about what to do with the time I would have otherwise spent massaging you. I really appreciate your making the effort to contact me as soon as you become aware that you will not be able to make your appointment on time. It makes a real difference in my life. So, if you are going to miss your appointment - even if you only realize that on short notice - please make the effort of contacting me right away to let me know. You will be charged for the missed appointment, but you will have my appreciation and respect for having done your best to honor my time and effort.  


Payment

How do you prefer to be paid?  Do you accept checks or credit cards?

I prefer to be paid in cash or by credit card. If you would like to pay by credit card, there is a small fee (2.83%) for that service.   

I will accept personal checks from clients I have worked with many times before and whom I trust. I do not accept personal checks from new clients. 


How does your Credit Card Policy work?

I am happy to accept Visa, MasterCard, American Express, and Discover Cards. If you would like to pay by credit card, there is a small fee for credit card transactions, amounting to 2.83% of whatever amount you would like to charge to your card. As my credit card processing service charges a fee to process each credit card transaction, the fee I charge you simply reflects the fee I am charged in order to accept credit cards. You are welcome to charge session fees, gift certificates, and gratuities to your credit card. Simply tell me the total amount you would like for me to receive (including any gratuities or gift certificates) and I will add 2.83% to that number and charge your credit card accordingly. If you would like to do the math, yourself, simply multiply the amount you intend to pay me by 1.0283 and round up to the second decimal place. For example, if you want me to receive $100, you would multiply $100 by 1.0283 to get a total of $102.83.


Do you prefer to receive payment in your hand or do you prefer that I leave payment in the room?

I prefer that you hand payment to me rather than leaving it in the room somewhere. That way, I know that it has not been forgotten. Also, I would hate to accidentally bundle it up with the sheets and send it through the washing machine!


Gift Certificates

Do you offer Gift Certificates?

Yes!  I am honored when my clients bring their friends, family members, and partners to me. Being entrusted with your loved ones is a great honor and I take it very seriously. I do my best to ensure that the person receiving the gift of massage has the very most satisfying massage experience possible.


What should I expect to receive when I purchase a gift certificate from you?

When you purchase a Gift Certificate, you receive the personalized Gift Certificate, itself, and you also receive a Letter of Introduction from myself to the recipient of the Gift Certificate. It shares information about me and about the kind of massage I do and how to get in touch with me to book a massage. I understand that sometimes it takes a leap of faith to go to a stranger to receive massage - even if the stranger comes highly recommended by someone who is well-trusted. So, I hope that in sending a letter of introduction, the recipient gets the opportunity to get a sense of me in advance of receiving a massage from me for the first time. I like to think that it makes the experience a little more familiar and friendly. I treasure the opportunity to dote on your loved ones. I hope that it is an experience that they will remember for a long time. 


Does the Gift Certificate say how much the massage cost?

Nope.  It lists the length of the massage, but not the price.


What if I can't get to you to pick up the Gift Certificate?  If I mail you a check, can you mail me a Gift Certificate?

You can mail me a check or send me the fee via PayPal and I can mail or email you a gift certificate. If I email you a gift certificate, you can print it out, yourself. Make sure to contact me before you send me any money. I will want to make arrangements with you for how the gift certificate will be handled before you send me any money.


Are Gift Certificates Transferable?  That is, if I give one to someone, can that someone go and give it to someone else if s/he doesn't want it?

Gift Certificates are not transferable. The original recipient is just doomed to receive a wonderful massage from me. :)


Are Gift Certificates Refundable?

Gift Certificates are not refundable. If you have a reluctant recipient, simply convince the person that getting massaged is one of the best feelings in the whole wide world . . . and that they deserve to have that amazing experience!


Do Gift Certificates Expire?

The Gift Certificate is good for a year after the date upon which it was purchased. My gift certificates used to have no expiration date. I have found that my gift certificates are redeemed more frequently since I have added an expiration date. 



What if the recipient loses the Gift Certificate?

No problem at all. I keep a record of all Gift Certificates, and whether or not they have been redeemed. If a person has lost or damaged their Gift Certificate, they can just call me up and let me know who they are and we can schedule the massage anyway.


If you are running a discount on Gift Certificates, may I buy a Gift Certificate for myself?

Nice try. But no. Gift Certificates are gifts for other people. The reason I offer discounts on Gift Certificates sometimes is that I would love my clients to have an incentive for sharing the wonderful experience of massage with others who might not otherwise treat themselves to itIt is also a way of spreading the world about the work that I do. So, I encourage you to give a Gift Certificate to a friend.  You'll be doing a kindness to your friend and also to your massage therapist. And, while you're at it, book a massage for yourself, too! You deserve that kind of kindness, too!


Should I let you know when I'm booking the appointment that I have a gift certificate?

Yes! Please let me know when you call that you are redeeming a gift certificate. Because your massage has already been paid for, you move to the top of the priority list.


Discounts and Coupons

Do you offer any discounts or coupons?

I offer several regular discounts. I offer a discount for scheduling your next appointment at the time of your previous appointment ($10 off per hour of massage). I offer a discount for using the online scheduling service to book your appointment ($10 off per massage). I offer a gift of 15 minutes of free massage for each new client you refer me who comes in for a massage of at least an hour in length (a $20 value). 

From time to time, I also offer limited-time discounts to people on my Mailing List. If you'd like to join my Mailing List, please send me an email at PresentTouchMassage@gmail.com


Are discounts transferable?  For example, if I have earned 30 minutes of free massage, can I give it to a friend?

In most cases, the answer to that question is Yes. But check the terms of the individual discount to be certain.


About Ariana

What massage school did you go to?

McKinnon Institute of Massage in Oakland, California.  (It is now called McKinnon Body Therapy Center.) You can learn more about the school at http://www.mckinnonmassage.com.


What modalities of massage have you studied?

I have studied Swedish Massage, Deep Tissue Massage, Reflexology, Massage for Pregnant Women and Infants, Side-Lying Massage, Thai Massage, Chair Massage, and Hot Stone Massage. But I'm most fond of Swedish and Deep Tissue Massage.


Are you actually a Certified Massage Therapist (CMT)?

Yes. I was certified as a CMT by The California Massage Therapy Council (CAMTC), which is the governing body for massage therapists in the state of California. My certificate number is 57469. 


What other kinds of school did you attend?

I received a BA in Interdisciplinary Studies, with a concerntration in "Cross-Cultural Approaches to Creative Writing as Political Action" from the University of California, Berkeley in 2001. I graduated from the Forrest Yoga Teacher Training in 2004. In 2012, I received an MA in Clinical Psychology, with a concentration in Somatic Psychology from The Chicago School of Professional Psychology, Los Angeles. 


What other work have you done?

I've been a performance poet, a writing instructor, a diversity educator, a professional juggler, a wrestler, a model, a dancer, a group facilitator, a logistics coordinator, and a psychotherapist.


Do you do other kinds of work in addition to being a massage therapist?

Yes. I am also a psychotherapist and I teach psychoeducational classes at Kaiser Permanente. To learn more about my psychotherapeutic work, go to http://www.partnersinselfgrowth.com.


What do you do for fun?

I spend time with people I love; I spend time in nature; I travel; I listen to audiobooks; I swim and hike; I meditate; I rollerblade; I bodyboard; I dance; I doodle in my art journal; I love to cook and to eat good food; I love to learn new things; and there's a computer game I'm rather fond of. 


Where are you from?

I was born in Philadelphia, Pennsylvania, and I grew up in various suburbs of Philadelphia.  I have lived in the San Francisco Bay Area since 1997 and at this point, I consider myself from here. I don't think I can ever live anywhere else again.


What's your racial/ethnic background?

I identify as a Black American.  My ancestors were African, Cuban, Jamaican, Chinese, and probably European, too.


When is your birthday?

July 26.


Will you marry me?

Thanks for the offer, but I'm not the marrying type! :-)