Terms & Conditions

When purchasing from the Precious Chocolates Limited web site, you are agreeing to the following terms and conditions.

Dispatch Policy

While every effort will be made to ensure that all the items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 8.00 am & 5.30 pm, Monday to Friday, in 4 to 5 working days of placing your order. Delivery will be by 1st class recorded mail.

Payments, Prices and tax

All products to be paid in full on ordering by debit, credit or cheque (goods will be dispatched on clearance of the cheque) debit or credit card payments can only be delivered to the card holders address.

Cancellations & Returns

To cancel your order you must inform us either in writing or by e-mail to carlstuartgillard@gmail.com. A refund less the cost of postage will be credited to you card when Carl Stuart Gillard receives the goods back in saleable condition. All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of cancellation.

Goods Delivered Damaged, will be replaced free of charge by the company.

Returned goods must be returned in a saleable condition and all transport costs are to be met by the customer returning the goods.

Cancelled order and goods returned in a saleable condition 7 days from the date order & Payment placed. Returned goods must be returned in a saleable condition and all transport costs are to be charged to the customer returning the goods. 25% of the total invoice value will be charged.

Damaged goods must be reported to Precious Chocolates Limited., immediately, by e-mail.


All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.


You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.


The contract will be governed by the laws of England and Wales and the parties to the contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms & Conditions affect your statutory consumer rights.

Company Information

Carl Stuart Gillard
Managing Director
Precious Chocolates Limited.
51 Dudleston Road
Little Sutton
CH66 4PG

Intellectual Property

  1. You agree and acknowledge that all text, graphics, photographs, copyright, trademarks and any other intellectual property, material or content available within this website are owned and shall remain vested Precious Chocolates Limited or our licensors.
  2. You Agree and acknowledge that the material with this website is made available for your personal and non-commercial use only.
  3. Whilst you may download material and print extracts from the website this must only be for your own personal and non-commercial use. No right, title or interest in any downloaded material is transferred to you at any time. You must not make any other use of any material within the website without Precious Chocolates Limited prior written permission.