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St John

Organisation  St John 
 Vision and Mission     

Building resilient communities Supporting independent living We believe it’s important to develop strong communities to help people live independently, get the social connections they need and improve their wellbeing. Central to everything we achieve is the energy and generosity of our volunteers andsupporters.

 Area Services providedNational
 Services Provided

Providing Ambulance Services throughout New Zealand will always be a core activity for St John, however we’re also playing an increasing role in meeting the broader health needs of New Zealand communities.

Building resilient communities

Providing an effective Ambulance Service is central to developing strong communities. This core service is supported by our event medical services for everything from school fairs to major international sports matches.

To help people in hospital, we offer our Friends of the Emergency Department and Hospital Friends services, which provide non-clinical support to patients and their family and friends. .

Our Youth Programme encourages young people to develop personal strengths and care for others. They learn first aid and make friends in the process. We also provide a comprehensive range of adult first aid training courses to teach people the skills they need to act with confidence in an emergency.  Complementary to our first aid training is our online shop for first aid kits and supplies.

Supporting independent living

We provide a medical alarm service to help people live safely, for longer, in their own homes. We’re also working with key partners to develop solutions that will enable more effective monitoring of chronic illnesses from the patient’s home.

This is complemented by our Caring Caller service, which provides a friendly phone call to check on someone’s wellbeing.  We have also established Health Shuttles in a number of areas to help people with impaired mobility attend essential appointments.

 Resources available (eg brochures, websites, venues for use, etc

 Referral procedure
 Contact information 

Call 111 and ask for "ambulance" when there is a medical emergency 

What is a medical emergency?

  • chest pain or tightness (may also be felt in arm, jaw, neck or upper abdomen (tummy))
  • difficulty breathing
  • choking
  • sudden weakness or difficulty talking (this may be a stroke)
  • fainting or unconsciousness (not being awake)
  • severe pain
  • severe bleeding or bleeding that won’t stop

Our advice is:

  • If it is an emergency - call 111 and ask for “ambulance”
  • If it is not an emergency - see your GP or an after-hours GP
  • If you’re not sure - phone Healthline on 0800 611 116  where Registered Nurses will advise you on the assistance you should seek – including whether you need an ambulance or to go to your GP

 Any other relevant information for the Network
Vola Betham 09 579-2323 
Private Bag 14902
Auckland 1741