Top FAQs


Accessing Google Apps

How do I log in to Google Apps?

  1. Go to [add URL].
  2. Log in with your existing user name and password. <<add any necessary details>>

Can I access my Google Apps account from another email program?

No, [company name] does not support the use of POP3 or IMAP to access your Google Mail in another email program, such as [Microsoft Outlook/Lotus Notes].

How long will it take me to get up to speed with Google Apps?

You should be able to begin sending and receiving mail, scheduling calendar events, and managing contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management features such a conversations and labels can take a bit longer. Within a week, however, many people find they are not only comfortable with Google Apps, but they appreciate the benefits and no longer miss their old application.

Can I open my email or calendar in new tab (not a new window)?

Yes, if you set up your browser to open links in a new window or tab.

Tip: If you want to open Google Mail or Calendar in a new tab instead of a new window, change your settings in Internet Explorer. Go to Tools >Internet Options>Tabs>Settings, and clickLet Internet Explorer choose how to open pop-ups.<<add steps for other browsers if necessary>>

Can I access Google Apps before my [Outlook/Notes] account is migrated?

No, you can't access Google Apps until we migrate your account from [Outlook/Notes] to Google Apps.

Can I access Google Apps offline?

<<applies if NOT enabling Google Mail Labs>>

No, you must be connected to the Internet to access Google Apps. However, Google is working on a product that will allow offline access to Google Mail.

<<applies if enabling Google Mail Labs>>

Yes, Google has an early version of a new tool that provides offline access to your most recent email messages. To enable the feature, click the Labs icon (green flask) in the upper-right corner of your Mail window. Then, under Offline, click Enable.

Note: Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.

Do I need to use the VPN to access Google Apps when I'm offsite?

<<applies if company does not require VPN>>

No, you can just go to you Google Apps URL to access your email and calendar.

<<edit/enhance if company requires VPN>>

Yes, if you are outside of our network, you must first connect to the VPN before you can access Google Apps.

Requirements and Language Support

Which web browsers can I use with Google Apps?

Google Apps supports the following other browsers <<edit if company supports only specific browsers>>

  • Google Chrome
  • Internet Explorer 7+
  • Mozilla Firefox 2.0+
  • Apple Safari 3.0

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for both Google Apps Email and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to the Gmail Help Center.

Accessing [Outlook/Notes]

Can I still access my [Outlook/Notes] email and calendar after the migration?

Yes, you can access your [Outlook/Notes] account in "read-only mode" to view your email and calendar. However, you can't make any changes, schedule events, or send email in [Outlook/Notes].

When will you remove my access to [Outlook/Notes]

<<add specific information>>

Can I still work with my coworkers who are still using [Outlook/Notes] now?

<<applies only if not all users are migrated at once>>

Yes, you can continue to send and receive email with your coworkers. You can also view and schedule meetings with [Outlook/Notes] users, and even see their free/busy status. <<applies if using Google Connectors>>

Other General Questions

Will my email address change?

No, you'll continue to use your existing email address.

Will we have access to Google Labs?

<<applies if NOT enabling Google Mail Labs>>

We won't provide access to Google Mail Labs at this time.

<<applies if enabling Google Mail Labs>>

Yes, you access Google Mail Labs by clicking the Labs (green flask) icon in the upper-right corner of your Mail window. Note that Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.

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