HOW IT WORKS
An individual's behaviors are measured by the Professional Communication Inventory (PCI), a survey containing 70 simple, behaviorally-based items. The PCI takes less than 15 minutes to complete. Identical inventories are done by: the individual; his/her boss; and, anonymously, by his/her employees/colleagues and/or customers/clients.
Once PCI data is collected, a comprehensive computer profile is generated for feedback to the individual. Results are compared to general norms or to the norms for the individual's organization.
The PCI is available in two formats, paper/pencil and online.
· Qualifying HR, OD, Training and Mental Health Professionals may obtain a FREE SAMPLE ASSESSMENT of the PCI. For more information please Contact Us
WHAT IS MEASURED
The PCI has been designed to give objective feedback about behavior. It measures how well an individual performs on twelve key practices. These practices are grouped into two categories: Communication Skills and Relationship Skills.
Five communication skills are measured by the PCI. They are basic practices that are commonly recognized as essential to effective communication and interaction in the workplace. When correctly performed they help an individual be a more effective performer. How one practices these activities either enhances or inhibits his/her performance. The communication skills are:
Speaking is the person's ability to verbally communicate information to others.
Listening is the person's ability to hear and understand the words and ideas of others.
Writing indicates the person's ability to communicate written information clearly and concisely.
Presenting to Groups indicates the person's ability to make formal presentations to groups of people.
Conducting Meetings indicates how well the person leads meetings.
Seven relationship skills are measured by the PCI. They affect how a person is perceived by others in the implementation of the communication skills. The relationship skills are:
Approachability/Acceptance shows whether the person is easy to talk to, friendly and accepting of others and their ideas.
Flexibility reflects the level of adaptability and tolerance for the ideas of others.
Influencing Others shows how well the person can persuade and motivate others to take action.
Cooperation indicates whether the person promotes collaboration and harmony within the work group.
Trust is the extent to which the person promotes a climate of trust in the work group.
Support indicates whether the person recognizes individuals for their contributions, and, if so, whether it is done in a timely manner.
Technical Expertise is the general level of technical competence the person demonstrates.
HOW THE RESULTS ARE USED
INDIVIDUAL DEVELOPMENT ASSESSMENTS
ORGANIZATIONAL CHANGE AND TRAINING NEEDS ASSESSMENT
Many projects will combine individual development with organizational development. Composite results of PCI scores by work unit, function, and organizational level provide the data for coordinated projects and organizational change strategies.
DEVELOPMENT OF THE PCI
The PCI was developed over a two-year period using sound test design procedures. It is based on a thorough literature review, feedback from respondents and factor analysis of behaviorally-based statements. The emphasis throughout has been on the development of a valid, reliable inventory that is operational in nature.
MULTI-PURPOSE, for individual and group assessments.
To learn more, contact Pfaff and Associates at firstname.lastname@example.org or call 269-370-0083.