Professional Communication Inventory (PCI)


An individual's behaviors are measured by the Professional Communication Inventory (PCI), a survey containing 70 simple, behaviorally-based items. The PCI takes less than 15 minutes to complete. Identical inventories are done by: the individual; his/her boss; and, anonymously, by his/her employees/colleagues and/or customers/clients.

Once PCI data is collected, a comprehensive computer profile is generated for feedback to the individual. Results are compared to general norms or to the norms for the individual's organization.

The PCI is available in two formats, paper/pencil and online.

·  Qualifying HR, OD, Training and Mental Health Professionals may obtain a FREE SAMPLE ASSESSMENT of the PCI. For more information please Contact Us


The PCI has been designed to give objective feedback about behavior. It measures how well an individual performs on twelve key practices. These practices are grouped into two categories: Communication Skills and Relationship Skills.


Five communication skills are measured by the PCI. They are basic practices that are commonly recognized as essential to effective communication and interaction in the workplace. When correctly performed they help an individual be a more effective performer. How one practices these activities either enhances or inhibits his/her performance. The communication skills are:

Speaking is the person's ability to verbally communicate information to others.

Listening is the person's ability to hear and understand the words and ideas of others.

Writing indicates the person's ability to communicate written information clearly and concisely.

Presenting to Groups indicates the person's ability to make formal presentations to groups of people.

Conducting Meetings indicates how well the person leads meetings.


Seven relationship skills are measured by the PCI. They affect how a person is perceived by others in the implementation of the communication skills. The relationship skills are:

Approachability/Acceptance shows whether the person is easy to talk to, friendly and accepting of others and their ideas.

Flexibility reflects the level of adaptability and tolerance for the ideas of others.

Influencing Others shows how well the person can persuade and motivate others to take action.

Cooperation indicates whether the person promotes collaboration and harmony within the work group.

Trust is the extent to which the person promotes a climate of trust in the work group.

Support indicates whether the person recognizes individuals for their contributions, and, if so, whether it is done in a timely manner.

Technical Expertise is the general level of technical competence the person demonstrates.


Whether used with the CEO, project leader, staff professional, or any individual who must communicate regularly, the PCI helps determine strengths and weaknesses in a person's communication and relationship skills. Interpretation of results is provided by in-house or external consultants. During and after the feedback of results, individuals are assisted with the development of specific individual action plans. The plans, which are typically reviewed with superiors, range from self-initiated activities to classroom training. The Professional Communication Inventory: Action Plan Guide (a self-help workbook) is often used as support material.

The PCI can provide information at the beginning of training courses. The PCI results allow participants to focus efforts on appropriate skill development throughout training.

The PCI can be used to measure change in communication practices as a result of training and development efforts.

The PCI can be administered to all relevant personnel within an organization or unit. Both individuals and the entire organization can be assessed. Strategies for action can be developed from results, and progress can be monitored through follow-up assessments.

Many projects will combine individual development with organizational development. Composite results of PCI scores by work unit, function, and organizational level provide the data for coordinated projects and organizational change strategies.


The PCI was developed over a two-year period using sound test design procedures. It is based on a thorough literature review, feedback from respondents and factor analysis of behaviorally-based statements. The emphasis throughout has been on the development of a valid, reliable inventory that is operational in nature.


MULTI-PURPOSE, for individual and group assessments.
MULTI-LEVEL, data is gathered from self, superior, employees/colleagues and/or customers/clients.
OPERATIONAL, results point to specific actions.
COST-EFFECTIVE, twelve skill areas measured in one inventory.
SKILL-ORIENTED, not based on personality traits.
NORM-BASED, results can be compared to general or in-house norms.

To learn more, contact Pfaff and Associates at or call 269-370-0083.