Outcome-based Measures

Outcome - Goals - Measure - Initiatives

EXAMPLE FOR HOUSING PROGRAM

Moving Beyond Measuring for Measurement’s Sake – A Model of Outcome-based Measures

 

Outcome/Desired State

Goal

Measure

Initiatives

 

All military personnel in our AOR have adequate and appropriate housing.

 

100% of the military personnel are living in appropriately sized housing.

 

 

% of members who are not in appropriate sized housing

 

Budgeting and money-use training program to military members.

 

Re-validate housing standards (size, etc.).

 

The BAH meets all housing needs for our military members.

 

 

% of members whose needs are not met with the BAH.

 

The Coast Guard’s owned and leased units are occupied; we’re good stewards of our resources.

 

We maintain a 98% occupancy for leased housing units.

 

 

% of occupancy for leased housing

 

 

Link assignment process to housing program to better predict short-term future needs.

 

We maintain a 98% occupancy for owned housing units.

 

 

 

% of occupancy for owned housing

 

Critical Success Factor

Goal

Measure

Initiatives

 

The BAH survey is an accurate reflection of the true cost of housing in areas of Coast Guard units.

 

100% of the BAH surveys are submitted on time.

 

 

% of BAH surveys submitted to DOD by deadline

 

 

AHO-delivered BAH survey training.

 

LANT-wide tracking system for the submission of BAH surveys.

 

100% Local Housing Officers have the skills to complete the BAH surveys fully.

 

 

% of BAH surveys submitted with incorrect or incomplete information

 

Housing managers have up to date housing occupancy information.

 

98% of the housing occupancy is posted within 5 days of the end of the month.

 

 

 

Cycle time:  % of reports posted by 5th of the month

 

Develop standard methodology/process across LANT for process of tracking

 

Database training to all housing managers/officers.