Guide to Proper Acting Management in Projects

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Proper Acting Management is an emerging concept in Project Management. It is about avoiding malicious acts in project environments.

Consequences of skipping Proper Acting Management are as important as those of skipping Risk Management practices. 


Builds Credibility
Credibility comes as a result of regular reporting about Proper Acting Management performance, following a formal methodology.

Eases Conflict Resolution
Provides tools to prove or discard malicious acts that may arise conflicts.

Eases Negotiation
Supplies a true environment of trust, suitable to negotiate options and reach agreements.

Improves Communication and Relationship
Generates communications that prove Proper Acting, which improves relationships.

Creates a “Good Experience” (Satisfaction)
In an environment where there is a permanent perception of Proper Acting, a sense of satisfaction is easily achieved.

Generates Relationships of Trust and Continuity
When relationships based on trust are achieved, their continuity is a natural result.

Avoiding high-impact conflicts is the factor that makes the difference in terms of business continuity.

Satisfaction is a positive influence, as much as lack of confidence is a negative one.

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Project Management Insitute

The concept of Proper Acting is implicitly related to intention. Proper Acting implies that there is no bad intention.

Along this:

An act is considered to be malicious if the actor is aware that it will have negative consequences.
“Being aware” means that one knows what the result may be; but it is also a malicious act when one does not verify the information as it should be.
Proper Acting does not only imply that we are conscious of not causing negative consequences to someone else, but we also need to base ourselves in reliable information to ensure that.
For there to be a malicious act, there must be intent and this implies that there is awareness.
Awareness implies knowledge, which in turn implies information.
If there is awareness (information) of other people’s needs, then we consider that there exists intention in an action that causes damage.


 Ensuring Awareness

Because if there is Awareness (there must exist a record stating that the information about stakeholders’ needs, interests and expectations was communicated), then intention cannot be denied, so there exists a  responsibility of compensating the damage caused.

 Validating Intention

There is always the possibility of misunderstanding or miscommunication, so it is imperative that intentions are clearly validated against expectations.

 Verifying Action

Likewise, actions may occur that cause damage. The key point is to identify in time when they occur and to determine if they were intentional. Because of this, it is mandatory to verify that those actions have caused no damage.

 Compensating Damage

Finally, it is essential that if there are damages due to malicious acts, they are compensated. Otherwise management fails (the reason is usually because of lack of support and commitment, which must be obtained in the startup phase).


Initiating Process Group

P01: Obtaining support for the management

P02: Communicating that Proper Acting will be managed

Planning Process Group

P03: Planning Awareness Assurance

P04: Planning Intentions Validation

P05: Planning Actions Verification

P06: Planning Damage Compensation

Executing Process Group

P07: Ensuring Awareness

P08: Validating Intention

P09: Compensating Damage

Monitoring and Controlling Process Group

P10: Verifying Action

P11: Reporting management performance

Closing Process Group

P12: Sharing best practices and lessons learned

P13: Registering the management level of success

P14: Closing contracts

Lic. Alvaro Pochintesta, PMP /