Dr. Oktay Turetken is an Associate Professor in the School of Industrial Engineering at Eindhoven University of Technology. He has a PhD degree in Information Systems. From 2008 until late 2012, he worked as a research fellow in the European Research Institute in Service Science at Tilburg University, where he participated in EU funded FP7 research projects on service science and business process management. From 2005 to 2008, he worked as a software and business process improvement consultant in industry. Between 1999 and 2008, he participated in and led a number of projects dealing with software process improvement, enterprise resource planning system implementation, large-scale software intensive system specification and acquisition, and project & portfolio management system implementation. In 2007 and 2008, he was also an adjunct lecturer in the Software Management master program at METU, TR. Since 2014, he has led and worked in several projects in the mobility and C-ITS domain. His research interest centers around the topic of ‘business model engineering’ in an information systems/business process management (BPM) context, with special focus on the operational design and implementation of service-dominant business models using BPM methods and tools, and the organizational capabilities related to the strategic, people and cultural factors (i.e. soft factors of BPM) that influence an organization’s ability to (re)design and manage "business and process models".


@ TU/e



  • Software Engineering
  • IS/Software Project Management
  • Software Process Improvement
  • Software Requirements Engineering
  • Management Information Systems
  • Enterprise Information Systems


  • Business Process Modelling and Improvement
  • Process Improvement, Measurement and Analysis
  • Enterprise Modelling (with IDS-Scheer ARIS)
  • Oracle E-Business Suite (ERP) - HR and Financials
  • Portfolio and Project Management with CA Clarity PPM