Ushers' Toolkit‎ > ‎

Changes In and Around the Opera House

Smoking is no longer allowed on the loggia (the outside balcony, accessible from the Grand Tier level, over the Van Ness entrance).

Text-to-Voice Supertitles: Live Titles, headsets that provide a spoken version of the projected supertitles, are now available at the North Lobby coat check for all opera performances. A major credit card or driver’s license is required for deposit.

For Opera performances, a Welcome Desk is located in the Main Lobby.
There is no longer an Information Board in the North Lobby on the Orchestra level.

A Courtesy Phone is located only in the former telephone room on the main floor of the Opera House, across from the south elevator (the one nearest Grove Street and Davies Symphony Hall). This telephone is good for free local calls and credit card calls.

Older information:

Assisted Listening Devices  are available from both Coat Check rooms on the Main Level.

Lost and Found is "found" in at North Coat Check on the Main Floor (near where we enter). Please direct concerned patrons there, and bring any lost items to North Coat Check as well.

ATMs most convenient to the Opera House are:
Chase - 500 Van Ness, across MacAllister from City Hall, on that side of the street
US Bank - 540 Van Ness, half-a-block up from City Hall, on that side of the street

All the refreshment stations within the Opera House take credit cards.

(revised June 8, 2015)