We provide a 1-year warranty on all items sold through OnePerfectDose.com unless otherwise stated. Claims must be opened within the 1-year time frame and in the event the claim process extends over the 1-year, they will be honored. Claims after the 1-year period cannot be processed without manufacturer approval to return items. All issues should be emailed HERE as a means of fastest communication in order to initiate a claim.
In the event a claim is processed, it is the responsibility of the buyer to return the item to the provided address within 30 days of receiving an RMA number. Items will not be shipped out prior to receiving the damaged item first. We do not accept core charges, sorry.
It is the vendors choice as to the remedy of the issue. The first step will be to attempt a fix or provide a fix. In the event the item is un-repairable, a replacement will be sent if it is available. The buyer is responsible for shipping to and from the vendor/manufacturer.
By purchasing through OnePerfectDose.com you agree to the above Terms and Conditions.