How to use our Services
1. Make an Arbitration Agreement

Arbitrations are consensual. Both parties must agree to refer disputes or differences to arbitration. Their agreement can be a standalone instrument to settle an existing dispute or a clause in a bigger agreement such as a software development, distribution agreement or standard terms and conditions to refer future disputes to arbitration. More

2. Try to Resolve your Dispute amicably wherever possible

A settlement freely agreed by the parties is always better than one imposed by a third party.  Parties should try to resolve their dispute through negotiation or mediation - particularly where they have agreed to try mediation first in their dispute resolution clause. More

3. Serve and File an Arbitration Request

After you have exhausted all possibilities of resolution by arbitration you should notify the other side and us that you wish to resolve your dispute by arbitration. If your arbitration agreement sets out a procedure for commencing the arbitration process you should follow that.   If not, you should comply with s.14 of the Arbitration Act 1996.   In addition, if you want us to facilitate and support the arbitration you must also let us know and pay us a Commencement Fee. More.

4. Choose your Arbitrator

Look up the fees and terms on which your arbitrator will accept your appointment. More

5. Serve your Statement of Case

If you are a Claimant you must serve points of claim with your arbitration request.  If you are a Defendant you have 28 days in which to serve a defence or a defence and counterclaim. If you, the Claimant, wish to reply to a defence or defence and counterclaim you have 14 days to serve a reply or reply and defence to counterclaim.  More

6. Seek Case Management Directions

Case management is the process by which issues are identified and methods of resolving them agreed by the parties or determined by the arbitrator. They include disposing at an early stage claims or defences without merit, exchanging evidence and setting timetables. The NIPC Arbitration Rules are brief but flexible and robust and allow for the rapid and cost-effective but just resolution of disputes. More

7. Put your Case

Unless there is a conflict of evidence that can only be resolved by an oral hearing or an argument needs to be challenged and evaluated the arbitrator will try to proceed without a hearing. If a hearing is required the Company will arrange the venue and make sure the arbitrator and the parties have all they need. More

8. Enforce your Award

An award made by an arbitrator pursuant to an arbitration agreement is final and binding on the parties and may be enforced by the Courts. More