Resume

Summary of Qualifications

Years of public engagement both through professional experience in customer service and public board experience. 

Work well within a group and can clearly express views. 

Experienced with Robert’s Rules of Order and how to conduct a meeting.

 

Public Service
Chairman and Board Member, July 2010-Present

City of Kalamazoo Zoning Board of Appeals, Kalamazoo, MI

          Voting member of a 6 person board whose primary role is to hear requests for variances from the Zoning Ordinance;

 also providing interpretations of the Zoning Ordinance and hearing appeals regarding administrative zoning decisions.


Board Member, January 2013-Present

Kalamazoo Friends of Recreation, Kalamazoo, MI

          Voting member of a board whose primary role is to raise funds and guide development for programming and use of local parks.


Election Inspector & Precinct Chairperson, August 2004-Present

City of Kalamazoo, Kalamazoo, MI

          Administer oath, open, operate and close the polls on city election days.

          Assisted in Training Exercises for the 2008 presidential election

          Coordinated work for up to 15 poll workers during the 2008 presidential election

 

Vice Chairman and Board Member, January 2009-April 2010

City of Kalamazoo Community Relations Board, Kalamazoo, MI

          Vice chaired 7 member board created to increase constructive communication across racial, ethnic and socioeconomic lines between citizens and public officials

          Participated in spirited debates working to find common ground in making decisions.

 

Professional Experience

Owner and Operator, June 2003-Present
United Lawn Service, LLC,Kalamazoo, MI

          Handle accounting and cash transactions while managing day to day operations.

          Gain and maintain clients for each business through excellent client relations.

          Coordinate work crews, work schedules, pay schedules and quality reviews for up to 9 employees.

 

Senior Loan Support Specialist, March 2007 – April 2011

PNC Bank, Kalamazoo, MI

          Requested documentation from customer’s to complete loans and lines of credit applications.

          Supervised and managed work queues, took escalation calls, fielded questions and troubleshot problems that arose for 8-14 employees.

          Consistently met and exceeded department goals for quality audits and customer service.

 

Direct Banking Customer Service Representative, February 2006-March 2007

National City Bank, Kalamazoo, MI

          Exceeded required monthly sales goals grossing over $500,000 in less than a year.

          Handled customer questions and concerns via telephone.

 

Customer Service Representative (CSR) August 2001-January 2004

National City Bank, Kalamazoo, MI

          Experienced in cash handling as teller with face to face contact with bank clientele.

          Met monthly sales goals, retained and maintained customer account relationships.

 

Education
Kalamazoo Valley Community College, Kalamazoo, MI, August 2002-May 2005

          Received Associated of Arts in Business Administration May 2005

 

Western Michigan University, Kalamazoo, MI, August 2001-May 2002        

          Intended major, Bachelors in Business Administration.

 
Community Involvement
  • Christ Temple Church, Youth Department Chairman, November 2010-Present
  • Northside Ministerial Alliance, Member and Musician, January 2012-Present
  • Kalamazoo Chamber of Commerce, Member, October 2011-Present
  • Kalamazoo Deacons Conference, Board Member, March 2013-Present
 
Endorsements
  • MLive - Kalamazoo Gazette 2009 & 2013Endorsed Candidate 
  • Greater Kalamazoo Association of Realtors (GKAR) 2011  & 2013 Endorsed Candidate
  • Michigan Education Association (MEA) 2011 & 2013 Endorsed Candidate
  • Kalamazoo Chamber of Commerce 2011 Endorsed Candidate
  • Comm-PAC 2011 Endorsed Candidate