16th December - An open response from Dan on his G+ page this morning at  07:40...

So we have a response from Dan....

"Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process. 

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after. 
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week. 

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right. 

Sorry again.

Dan"









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Past information

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After sending Dan Cobley a direct mail last night, he personally replied at 08:11 this morning (14th Dec 2012). The message reads...


"Andy

Thanks for your thoughtful email.

I can assure you we are aware of the issue and the fact that we have failed to live up to the customer service standards we aspire to. 

We are working around the clock to resolve it. 

I am so sorry for your inconvenience. 

Dan"


Dan, thank you for understanding and communicating back so quickly. We are eagerly waiting to hear what happens next.

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Since then we have a brief statement on G+ on the 14th at 19:28

"Dear all

Thanks again for your continued patience. We continue to work on resolving this issue and I am confident that we will have a more definitive message in the next 24 hours.

I can only apologise again for our communications having let you all down so badly through this period."

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At around 09:30 on 15th Dec, I wrote to Dan and asked if he give us any more information on the direction that they are going, as even though Germany and Canada have received deliveries, the large majority of us are still completely in the dark. His response an hour later, is below...

"We are all working through the nights and weekends to resolve this issue, including the seven points you raise. 
I can offer an unreserved apology for our service and communication failures in this process. 
I am optimistic that we will be able to share some positive news shortly, but I do not want to cause any more disappointment by making a commitment until we are 100% sure we can deliver on it. 

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right. 

Dan"

Again thank you, Dan for your willingness to talk and discuss the situation.