ComplainingCrippleBingo

This bingo card is a collection of simplified excuses disabled people get when we make accessibility requests or have the audacity to report or complain about poor and discriminatory treatment.

The frequency and exact manifestation of these excuses being used is often modified by other oppressions like racism, sexism and ageism and not always in the ways people expect.

A B C D E
1 "You are not genuinely disabled" "You know too much about the law" "You can't accept your disability" *Uses health and safety as excuse for denying disabled people access* *Claims disabled person only needs to ask and access obstructions will be removed*
2 "Well other disabled people don't complain"

"Famous disabled person doesn't complain"
"You don't know what you are doing by complaining" "You have psychological issues" "X with the same disability as you can access it just fine, so I don't know why you're complaining" "Company policy says it has to be this way"
3 "You didn't tell us about your disability in advance" "You are a serially vexatious complainant/litigant"

"You are less affected by discrimination because you've made so many complaints (you must be used to it)"
"You planned to complain about (fake) access issues in advance" *Fails to tell disabled person important information they need about access* *Denies complaint issue ever actually happened*
4 "If only you had asked nicely"

"You didn't ask nicely enough"
"I have a disabled (child/ parent/ aunt/ dog) so I can't possibly be discriminatory to disabled people"

"We do such nice things/charity for disabled people we can't have discriminated against you"
"I was only joking!" "You're only making this complaint for the money" "We believed the Access-request was only speculative, not for a named-individual."
5 "You were only given X because they felt sorry for you because of your disability" "Not doing accessibility-thing was only human error by named-individual in $Organisation."

*Multiple times* [each as a separate error]

"Oops, we admit we provided you with poor customer service"

*Avoids ever recognising disability discrimination*
*remove access for everyone*

"Look! You've ruined it for everyone now"
*Organisation apologises for disabled person feeling upset to deflect from staff or organisational access failings*
6 *Ignores access request in the hope disabled person will go away*

*Stalls on making adjustment decisions until it becomes too late*
"You don't need Access-Thing for your disability really"

*Trivialises access need by framing it as preference not necessity*
*Provide incorrect or inappropriate adjustment*

*Ignore disabled person explaining this*.

*Still demand disabled person shows gratitude*
*Guilt trip disabled person about unaffordable their request is*

*Suggest if disabled person's request is met, that other (disabled) people will lose out*
*Org delays sorting access issue*

*Disabled person gets tired/detrimented*

"You should go to counselling to deal with your poor mental health"
7 *spread lies about disabled people who complain*

*claims disabled person was aggressive* 
*insert bureaucratic barrier to accessing adjustment(s)* *Twist the disabled person's description of their impairment*

*Deliberately insert inaccuracies when referring to disabled person's 'capabilities'*


*Make/ encourage others to threaten violence against disabled person* "We're only a small / poor /limited organisation. If you think you can do better, you should do it yourself"
8 *Claim to care about disabled people and be really good at inclusion and access*

*(While continuing to be discriminatory and rubbish)*
*Refuse to pay for expert advice when needed*

*Insist disabled person can provide expert advice*
*Inflates projected cost/effort of making adjustment a lot (to make it look unaffordable or unreasonable)* *Claims you weren't actually negatively affected because you were able to work round the fail* *Misrepresents what you said to discredit you and the validity of your complaint*
9 *Has poorly published adjustments which disabled folk and organisation staff don't know about and can't find*

*On receipt of a complaint, cite these hard-to-find adjustments*
*Refuse to publish commonly available adjustments or process for requesting adjustment requests*

*Staff often refuse requests for adjustments which are possible*
      
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