I am a Professor of Business Analytics and the William S. McKiernan Family Faculty Fellow at the Carroll School of Management, Boston College. My official webpage is here.
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My research interests span service operations management, consumer behavior, and health policy. Recently, my work has focused on developing innovative strategies to match health service supply with demand, with the goal of improving access, efficiency, equity, and quality. Trained as both an operations researcher and a data scientist, I use stochastic modeling, optimization, and data science methodologies in my research. At Boston College, I teach undergraduate and MBA courses in operations management. I was a recipient of the 2023 Coughlin Distinguished Teaching Award from the Carroll School of Management.
I currently serve as
Associate Editor for Manufacturing & Service Operations Management
Associate Editor for Operations Research
Senior Editor for Production and Operations Management
Department Editor for Health Care Management Science
Before joining the Carroll School of Management, I was on the faculty of Health Policy and Management Department at Columbia University, where I have taught in Full-time, Part-time, and Executive Master of Healthcare Administration (MHA) programs.
Education
Education
University of North Carolina at Chapel Hill
University of North Carolina at Chapel Hill
Ph.D., Operations Research, 2009
M.S., Statistics, 2009
National University of Singapore
National University of Singapore
M.Eng., Civil Engineering, 2004
Tsinghua University, Beijing, China
Tsinghua University, Beijing, China
B.Eng., Civil Engineering, 2002
Honors & Awards
Honors & Awards
Research
Research
Runner-up, Aleda Roth Best Service Operations Management Paper Award, 2025
First Prize, INFORMS Service Science Best Cluster Paper Competition, 2023
Finalist, INFORMS Public Sector Operations Research Best Paper Award, 2023
Third Place, POMS International Conference in China Best Paper Competition, 2023
Finalist, Sanjay and Panna Mehrotra Research Excellence Award, INFORMS Healthcare Applications Society (HAS), 2022
Third Prize, Chinese Scholars Association for Management Science and Engineering (CSAMSE) Best Paper Competition, 2022
Finalist, POMS College of Humanitarian Operations and Crisis Management Best Paper Competition, 2022
First Prize, Chinese Scholars Association for Management Science and Engineering (CSAMSE) Best Paper Competition, 2021
Wickham-Skinner Best Paper Award, Production and Operations Management Society, 2020
Winner, POMS College of Healthcare Operations Management (CHOM) Best Paper Competition, 2018
Honorable Mention, Chinese Scholars Association for Management Science and Engineering (CSAMSE) Best Paper Competition, 2017
Calderone Junior Faculty Research Prize, Mailman School of Public Health, Columbia University, 2014
Third Place, INFORMS Junior Faculty Interest Group (JFIG) Paper Competition, 2013
Best Reviewer Award, Omega (The International Journal of Management Science), 2011
George E. Nicholson Award (best performance in the Ph.D. qualifying exam), Department of Statistics and Operations Research, UNC Chapel Hill, 2006
Teaching
Teaching
Coughlin Distinguished Teaching Award, Carroll School of Management, Boston College, 2023
Teaching Star, Carroll School of Management, Boston College, 2019, 2020, 2022
Awards given to students for supervised work
Awards given to students for supervised work
Honorable Mention, POMS-HK International Conference Best Student Paper Competition, 2024
The Nagesh Murthy Emerging Economies Doctoral Student Award for Asia – Pacific region, Production and Operations Management Society, 2023
Finalist, INFORMS Healthcare Applications Society (HAS) Best Student Paper Competition, 2019
First Place, POMS-HK International Conference Best Student Paper Competition, 2019
Winner, IBM Best Student Paper Award for INFORMS Service Science, 2018
Third Place, INFORMS Healthcare Applications Society (HAS) Best Student Paper Competition, 2017
Winner, POMS Emerging Economies Doctoral Student Award, 2017
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