Quality Control

  1. SUPERVISION: "The key to quality is supervision"

    Management, supervisors and cleaning crew captains are required to observe the cleaners while they are performing their duties. Only in this way can we ensure that proper cleaning techniques and procedures are being followed, and that scheduled tasks are being completed.  It can identify recurring problems and allows us to take any 
    corrective action necessary to ensure the highest standards of cleanliness.  

  2. INSPECTIONS:

    The Right Way's QCO or Account Manager will conduct quality inspections at scheduled intervals and random, to ensure the highest standard of cleanliness in keeping with The Right Way name. 

  3. CUSTOMER LIASON MEETINGS:

    These meetings are valuable, as they allow our clients to express 
     any concerns or discuss any changes required with respect to the  service we provide.


  4. REMEDY PROCESS:

    Our Call Centre operates 24 hours a day, 7 days per week.   

    Calls are normally returned within 10 min

    The Account Manager has mobile email access.    
    At all our client locations, an open communications link is established, through a combination of a  24-hour dispatch, cell phones and pagers, that allow for easy and effective contact.  Information flows in both directions - from customer to site supervisor to head office.
 

The Right Way Building Maintenance Inc.
Tel: 416-243-5399    

 |   Web: www.therightway.ca  |   Contact Us   |  


Please call us today for a free, no-obligation esitmate!