Terms and Conditions

You must read and agree to the terms and conditions below before scheduling an appointment.  Please also read Melissa Mausolf's Privacy Practices.

Location and Weather
Melissa Mausolf tutors in the LaGrange, KY area.  For the safety of all parties and since most of the students she tutors attend school in the LaGrange area, she does not tutor when local schools are closed due to inclement weather. Sessions scheduled for these times will be rescheduled for a later date and time.

Private tutoring is scheduled directly with Melissa Mausolf.  In-home tutoring, and in the case of a minor all tutoring, must take place in a location where at least one additional person, excluding the tutor and student, is present.  Said person needs to be over the age of legal consent, especially in the case where the student is a minor, and will be deemed responsible for the actions of the minor.

Tutoring Rates and Payment
Tutoring rates vary by class.  See Pricing for more information.  Discounted group rates are available.  Contact Melissa for rates.  When two or more students are tutored together, the person who scheduled the appointment is solely responsible for payment.  Payment is due at the beginning of each session.  Payment for tutoring services via the Internet will need to be processed and received before the beginning of the session.  Please allow enough time for processing.  Cash will not be accepted by mail.  Please contact Melissa Mausolf first if you are interested in prepaying for tutoring using PayPal/Credit Card/bank account.

Acceptable forms of payment will be cash, check, or PayPal. PayPal enables payment by credit or debit card, bank account, and PayPal credit. Any form of PayPal payment will be required at least 24 hours before the time of service.  Please contact Melissa first if you are interested in prepaying for tutoring using PayPal.  Receipts will be provided for all payments.  Receipts for online transactions will be emailed.

Checks returned Insufficient Funds, Non-sufficient Funds, or cancelled before payment is delivered will be subject to no less than a $25 fee plus the original amount of the check payable directly to Melissa Mausolf in the form of cash or PayPal within 30 days, during which time Melissa Mausolf has the right to refuse tutoring sessions until payment is made in full.  In the event of repeated bounced checks, Melissa Mausolf has the right to require future payments be made in cash or with Paypal.

Cancellation Policy
You may reschedule or cancel a session up to 24 hours in advance.  Notification by email is preferred.  Melissa Mausolf will send a confirmation email for cancelled or rescheduled sessions.  If you do not receive a confirmation email 24 hours in advance of a session, do not assume the message has been received.  Check the spelling of the email address and for any “Message was Undeliverable” type of error.  Resend the email and contact Melissa Mausolf via phone.  Canceling a session prepaid by PayPal at least 24 hours before the session is scheduled to begin is subject to the refund terms as outlined below.  Rescheduling or canceling a scheduled session within 24 hours of the session start time is subject to a fee of up to the cost of the scheduled session.

Only the person who scheduled the session may cancel it.  In the event of repeated cancellations, or you do not show up for appointments, even though you have paid for the missed sessions, Melissa Mausolf reserves the right to cancel or refuse any future appointments without giving prior warning or refund.

Refund Policy
No refunds will be issued to no-shows or late shows for tutoring sessions.  Melissa Mausolf has the right to cancel the remainder of a session in which the student arrives 15 minutes late or later, without refund.  

In the event an unforeseen circumstance prevents either the student or Melissa Mausolf from attending a portion or all of the tutoring session, the first course of action will be to reschedule the session for a later date and/or time.  Melissa Mausolf reserves the right to request verification information of an unforeseen circumstance, including, but not limited to: copies of police reports, hospital admission records, and verification of power or service interruptions from an authorized third-party.  

Both parties must discuss other possible arrangements before any refund will be available for consideration.  Should a situation arise where both Melissa Mausolf and the person who scheduled the appointment agree a refund applies, the refund amount will be calculated in the following manner:
        Refund amount = (Cost of scheduled session) – ($5.00) – [(Completed Hours of Tutoring)*(Price of Tutoring)]

Example:

For an Algebra 2 session scheduled for 2 hours at a rate of $30 per hour, the cost of the scheduled session would be $60.  Should a situation arise where both Melissa Mausolf and the person who scheduled the appointment agree a refund applies, the refund amount will be calculated in the following manner:

If no tutoring occurred, the refund amount would be 
$60 – $5 – (0*30) = $55

If an hour and fifteen minutes of tutoring occurred, the refund amount would be
$60 – $5 – (1.25*30) = $17.50

Student acknowledges that no guarantee of a student’s success is implied or offered.  For students under the age of legal consent, parent/guardian or responsible party acknowledges the same.  As such, no refunds will be considered for tutoring sessions attended in full.