Thanks to our clients in Missoula, Lolo, Florence, Stevensville, and Hamilton for making McLean Restoration and Cleaning LLC. . .
Ranked #1 In Montana by Consumers on www.ethicalservices.com
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(Up to 150 SF includes an in-depth carpet audit and cleaning prescription)
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We're proud to be one of the elite few in Montana to be recommended by EthicalServices.com
7 Questions to Help You Sift Out The Wannabe Carpet Cleaners.
1. What method of cleaning do you use? As is mentioned in the columm to the right, Hot Water Extraction (HWE) is the ONLY method recommended by carpet manufacturers for residential carpet
2.What type of equipment do you use? You may not recognize the brand names of the equipment , but your cleaner should describe to you how it works and display good technical knowledge.
3.What does your equipment remove from my carpets? At almost 200 degrees cleaning, 300 psi rinsing, and 400cfm extracting, you don't need to worry about the pollens, spores, oils, grimes, dust, dust mites, dust mite feces, etc. HWE is the only method that can sanitize carpet fibers.
4.How often should I get my carpets cleaned? Your carpet warranty will say about every 12-18 months, but you may need it more often to keep up with those high traffic areas.
5. Are you insured and bonded? Accidents can happen, wether the technician gets hurt, or something valuable gets damaged, it's nice to know it will be taken care of.
6.Are you a member of www.Ethicalservices.com?
Companies that are ranked on EthicalServices.com have dedicated themselves to the highest carpet code of ethics and all reviews are submitted by CONSUMERS.
7.Are you certified by the I.I.C.R.C? The Institue of Inspection, Cleaning & Restoration Certification program sets the international guidelines for the cleaning and restoration industry. It would be nice to know your cleaner keeps up with those guidelines.
We’re excited to help you feel confident in chosing the best carpet cleaner for your needs by providing you with valuable information to make an informed decision. Please ask yourself the following 4 questions to determine what type of carpet cleaning company is the best fit for you:
#1-Why should I get my carpets cleaned professionally at all?
Aside from the obvious reason that a soiled carpet ruins the overall appearance of your home, there are many other factors to consider. The dirt you track in and grind into your carpet by walking on it, damages the fibers of your carpet, causing it to wear out faster. A clean carpet lasts much longer than a soiled carpet. But dirt is not the only enemy of your carpet and you for that matter. Think of all the other contaminants you track into your home on your skin, hair, clothes and shoes on a daily basis: pollen, fungus, bacteria, cigarette smoke, car exhaust, pet dander, feces etc…Indoor air quality can often be more polluted than outdoor air, and most of those contaminants eventually end up in your carpet. If you have allergies, asthma or other respiratory problems, not having your carpets cleaned regularly might likely be the source of the problem or at least a main contributor. Also, most carpet manufacturers do not honor your carpets warranty, if you do not have it cleaned professionally and regularly. Refer to your manufacturer for specific details on your warranty, but usually you have to have it cleaned at least once a year.
Of course you can do the cleaning yourself as many rental places offer small steam cleaners at an affordable price. This is a good idea for maintenance cleaning or if you don’t want to or can’t spend money on a professional cleaner. Please know, though, that only a professional cleaning will be thorough enough to not just remove surface dirt, but extract all the pollen, fungus, bacteria, pet dander, feces and other contaminants, leaving your carpet almost sanitary. Usually, a professional cleaning is what carpet manufacturers expect, most do not accept do it yourself cleanings to maintain your warranty. Aside from that, a professional will be able to do the job much faster, and be more efficient in safely and thoroughly cleaning your carpet, whereas you might accidentally damage your carpet by over saturation, bleaching and discoloration, or not appropriately drying the carpet before continued use.
Dry foam: The carpet cleaner applies shampoo to your carpet, allows it to dry, and then, without rinsing, sucks the dried shampoo into a vacuum. Can you imagine applying shampoo to your hair, allowing it to dry and then removing the shampoo from your head with a vacuum? This method leaves dirty residue in your carpet, which is one reason dry foam is not very effective.
Absorbent pad (bonnet cleaning): This method is similar to dry foam, except that the company sets a large cotton bonnet on your carpet and with a floor polishing buffer machine “buffs” the carpet. The rotating motion causes the bonnet to absorb dirt from your carpet. Bonnet cleaning is like trying to use a large cotton towel or mop to rub the dirt out of your carpet. It’s not very effective.
Dry, absorbent powder: The dry-compound method spreads a moist, absorbent powder through the carpet. The powder is allowed to dry and then sucked into a vacuum. This method leaves dry sponge particles at the base of the carpet yarn. And because the carpet is not rinsed, this method is not very effective.
Hot water extraction: This is a fancy way of saying that a hot water cleaning solution under high pressure is forced into your carpet and then sucked out of your carpet.
In a recent Technical Bulletin, Shaw Industries, the world’s largest carpet manufacturer, “recommends the hot water extraction system, which research indicates provides the best capability for cleaning.”
You can choose from two different types: Truck-mount extraction, which is done with a large machine mounted in a truck or van; or portable extraction, which is done with a small, hand-held unit.
On discussing which type of cleaning method to choose, Shaw’s Technical Bulletin states: “[cleaning] can be done from a truck-mounted unit outside the facility with only the hose and wand brought inside, or where a truck-mounted unit cannot reach, by a portable, self-contained system brought into the facility.”
As you can see, Shaw recommends the truck-mounted unit first. And this isn’t surprising. You see, the truck-mounted unit cleans much better because it heats the water to a high temperature – and shoots the cleaning solution into the carpet at higher pressures. This breaks up the dirt, bacteria, chemicals and pollens in the carpet. Then the machine produces huge vacuum volume to draw the dirt and chemicals out of your carpet. This is the method our company uses.
No question, the most effective way to clean carpeting is with a hot-water unit. It’s the most powerful cleaning machine on the market and the only machine that cleans your carpet of dirt, harmful bacteria, fungus, chemicals, pollens, tobacco residue and dust mites.
Some people believe that hot water damages your carpet, but this isn’t true. By washing and then rinsing your carpet with hot water, we clean your carpet completely – in the same way that the person who showers and then rinses off the dirt and soap will be much cleaner than the person who takes only a sponge bath.
#3 - Should I just go with the cheapest company?
You can, if you’re aware that you’ll probably get what you pay for. Legitimate companies often run specials and offer discounts or certain promotions like McLean Restoration does, but we also have legitimate expenses for education, training, certification, taxes, licenses, equipment, utilities, gas, etc…that can’t be covered by the ridiculously low prices some bait and switch companies might offer you. Be advised that they might use this low ball offer to get into your door and then upsell you on endless add ons, or add hidden fees they didn’t previously tell you about. Their technicians might not be certified by the IICRC (institute for inspection, cleaning and restoration certification) or the company might not be licensed, insured and bonded. Unskilled technicians can damage your carpet, and since those companies often don’t guarantee their work, you’ll spend much more time, energy and money than you would have, hiring a reputable company in the first place.
#4 - So how do I pick a great, professional, legitimate carpet cleaner?
It depends on what you’re looking for. We’re definitely not the cheapest, but we’ll give you the best cleaning you ever had, or you pay nothing. This is our guarantee: If you’re not happy with our services we’ll reclean everything for free. If you’re still not happy, you pay absolutely nothing. We recommend that you only use a company that will guarantee their work, so there’s no risk for you. Aside from that, make sure the company, like us, provides you with a free in home carpet inspection. The exact cost of services will be determined by the type of carpet, the square footage of your home and additional services you request, like pre vacuuming, moving your furniture, upholstery cleaning, applying carpet protector, etc. All services should be itemized on your work order with the exact cost next to it. This work order or contract needs to be signed, before work should be done. Don’t be afraid to ask for referrals and testimonials from previous customers. We’ve noticed it gives our new clients great peace of mind to make sure others have had a great experience with McLean Restoration. The carpet technician needs to be certified by the IICRC, and should be knowledgable enough to answer your questions about your carpet, stains, maintenance and cleaning procedures. Lastly, to protect your investment, only hire a company that is insured and bonded. Accidents do happen, but they’re much less stressful, when you’re dealing with a company with the appropriate safety net.
Now, you have all the information to make an intelligent decision for yourself. We would be honored to count you among our valuable clients. Remember, you can try us completely risk free. You walk away a happy customer, or you pay nothing. We stand for it with our name.
Please call with any questions or to schedule your free in home carpet inspection and quote. We’re excited to hear from you!