Frequently Asked Questions

Q: How do you know so much? I mean how is it that you know Macs, Windows, Android, Smartphones ... the iPhone and iPad ... about printers, scanners, multifunction devices, hard drives, backup systems and software ... which anti-malware programs are best, how to move data all over the place, about working with music and audio files and photos and video, and digital cameras ... and even FileMaker database software, etc.?
A: It isn't the longest story, but it isn't a short one either. Perhaps the "happy medium" answer is my About page.

The short answer is as follows: I have been fiddling with and learning about and, perhaps most importantly, using and making technology dance to my and others' tune for over 27 years. I have an iPad and have worked with other tablets. I have had a smartphone for years — and had several PDAs (personal digital assistants, such as Palm handheld devices) since 2004.
I have owned and worked on Apple computers before the Macintosh was invented, let alone OS X. I have worked on PCs before Windows arrived! I have had my own and worked on others' desktops and laptops for almost 20 years. I have had all kinds of printers and multi-function devices, hard drives, worked with several backup systems and software products. I have experience with digital music, photos and video long before Apple made it possible for "everyone" to do so with ease. I have been networking computers when that was no easy task, before every computer came with 10Base-T Ethernet! There is also something I have always done and continue to do: I read the manuals for everything I have and have worked on cover to cover.

As I state on my About page: "After 27+ years of working with computers, [computer accessories], software of just about every kind ... after having to solve all kinds of computer hardware and software issues both on Macs and Windows machines ... after reading manual after manual cover to cover ... after reading computer and technology magazines year in and year out ... after having to make my own computers and technology do MY bidding for 27+ years ... I have learned more than a few things, many tricks, and gained much more than a little bit of understanding."

Whatever your computer or technology needs may be, whatever may be frustrating you about your technology, give me a call! I'd love to be of help to you — even if I can't solve your problem, I may be able to point you in the right direction or to someone else who can directly help you.

Q: Do you have a list of the sort of computer issues you handle?
A: Yes, I do. Below is a short list. If you have an issue not on the list, please feel free to call or email me with your specific issue.
  • general computer troubleshooting help and assistance; solving your technology and computer woes
  • for computer and technology advice, instruction, and purchasing recommendations (and, of course, the installation and setup of whatever is purchased); this includes recommendations, purchasing and setup of things such as Printers, Scanners, All-in-One devices, Media Readers, Backup Devices, and Networking Appliances
  • how to do just about anything more efficiently and effectively with your technology — especially by using "the cloud"; this applies to you if you are on the go and/or juggling multiple devices
  • assist in changing/upgrading your computer's operating system/software and hardware
  • setup of a new computer, tablet, cell phone, printer or other device
  • remove virus, spyware, and other malware; ensure the proper functioning of and/or install anti-virus/anti-malware software
  • general computer performance enhancing such as system cleanups and speeding up slow computers (a specialty: if it can be done, I can get it done!)
  • to do basic home or small office networking, both wired and wireless advice and setup — especially how to improve your internet access in distant parts of your house without calling an electrician
  • ensure that your wireless network is properly secure (WEP and WPS are NOT secure!)
  • simplify password management & implement a password wallet across several devices
  • implement computer and other device backup strategies

Q: Can you help me get my data from one computer to another — or from my old cell phone to my new one?
A: Yes! For as long as I have been working with computer, I have been doing data migration, moving data from one place or form to another. From one address program to another. From one accounting program to another. From spreadsheets to databases and vice versa. From one cell phone to another. From cell phone memory to the web/cloud service. From computer to the web and back. From outdated computer files to newer ones. From one computer to another — or between different devices (computer to cell phone or smartphone to computer). Now I do this with my iPad as well. And I can help you in any of these situations — or even a new one I haven't listed. Please call me with your specific situation and I'll take a look.

Q: Why should I pay you to help me with my Smartphone?
A: This is an excellent question and one that a client suggested that I put up here. In fact, most of what follows are why she choose to hire me and the advantages of doing so:
* unlike a store, you don't have to wait in lines to get to me and you always have my undivided attention
* most of the folks at cell phone stores just don't have my experience
* with me, you get to deal with someone who speaks your language, not some overseas call center, which is very impersonal
* with me you get personal service from someone who takes pride in his ability to listen and understand your situation
* with me you can save time and frustration by getting exactly the solution you need
* I am and have been (for quite some time) a user of many of the same computers and technology that you are struggling with

Q: Can you work with me remotely over the internet for those times when I need immediate help?
A: Yes! I do this with all of my clients, both those near and those far away.

Q: All of these passwords & passphrases on the net drive me bananas! Is there a way to have strong secure passwords and to keep them away from prying eyes — and also so I don't have to remember them and still have them available when I need them?
A: Yes bet! Having access to your passwords, having them be as safe as possible (with current technology) and also available to you is easy! There are two cream of the crop solutions for this, one of which I use every time I browse the web! I have the software installed on all of my devices, so my passwords and passphrases are available to me on whichever device I am using at the time! Give me a call and we'll talk about what your next step might be to implement this.

Q: What about having my bookmarks the same on all of my devices?
A: Yes, you can do this too! It is rather simple to setup. Call me and I'll let you know how to do this.

Q: I have heard that you sometimes work with FileMaker?
A: Yes, I do! I love FileMaker. It is one of the most user-friendly database development engines. While I don't think of myself as a FileMaker professional, I have been working with FileMaker for almost 20 years. Call me with your needs and I'll let you know if I can help — or if you need to approach someone who only works with FileMaker or some other database development environment. Your needs may even be more than adequately satisfied with an online service that does what you are looking to do.

Q: Why don't you have your email address as a link?
A: This is an excellent question! Spammers and other nefarious characters have computers and software setup to scour the web for email addresses. Posting your email address in plain text on a web page that is public is one of the surest ways to increase the volume of spam you get. Using a web form or other method to obfuscate or hide my email address from spammers will reduce my risk of getting spam.