Margarete Mote

222 Forkner Drive, Townhome 12, Decatur, GA 30030

201-450-1762 (iPhone) - 404-377-7716 (land line)
 

 

EXPERIENCE

Customer Convenience Coworker: Greeter, Children’s Play Area and Customer Service Switchboard, Ikea, Atlantic Station, Atlanta, GA, started July 21st, 2006

  • Direct incoming phone inquieries to appropriate department or web-site order support
  • Provide orientation for visitors about Ikea, in-store directions and client-staff interface for custodial, loss-prevention, after-sales and managerial staff
  • Accompany children ages four to ten during their visit to Ikea “Small Land” play area
  • Eleven consecutive 100%, “secret shopper” customer service ratings from independent evaluators since September 2006
  • Employee of the Month for Customer Convenience Department 3/07, 8/07, 12/09, and 7/10

Volunteer Program Coordinator Assistant for 2007 Robocup Atlanta at Georgia Tech (international robotic "Olympics", robotic soccer and robotic dance competitions - including team from my home town of Salvador Bahia!), 7/1 - 10, 2007

Volunteer Activities and Housekeeping Assistant, Clairemont Oaks and Lutheran Towers Senior Apartments, 441 Clairemont Ave., Decatur, and 727 Juniper St., Atlanta

Sole-proprieter, C.M. Silva, Salvador, Bahia, 1995-2003

  • Founded retail sales business of contact lenses and ophthalmological equipment serving hundreds of retail clients and doctors in Salvador (a 500 square-mile area)
  • Awarded one of three round-trip airfares to Rio de Janeiro and accomadations in 2003 for three-day Oftalcom contact lens manufacturer’s sales training at their Rio plant
  • Please find listed as a distributor for Oftalcom at: http://www.oftalcom.com.br/main.php, under “Distributors” button, “BA” in the pull-down then “Pesquisar”)

Legal Secretary, Civil Employment Law Office of Osvaldete Luz, Salvador, 1992 - 1995

  • Receptionist, filing and office management for independent attorney law practice

Auditor, National Cinema Council of Bahia, Salvador, 1990 - 1992

  • Civilian position working alongside Federal Police in auditing cinemas
  • Responsible for cross checking daily sales valued in the thousands of US dollars

Retail Sales Manager, Trorion Mattress Comercial Industries Ltd., Salvador, 1989 - 1990

  • Recruited from previous employment for sales acumen and knowledge of industry
  • Associate sales manager in three retail locations as well as telephone sales center
Wholesale Order Processing, Black and Decker Brazil, Salvador Branch 1986 - 1989
  • Processed equipment orders, including invoicing, shipping and RMA's on DOS computer

Retail Sales Associate, Atlas Comercial Industries Ltd., Salvador, 1984 - 1986

  • Assisted customers with bedroom furniture and mattress selections
  • Promoted to trainer position after one year
  • Recognized with “Highest Sales Award 1988” for nation-wide mattress retail business

EDUCATION

Laboratory Chemistry Technician Specialization, João Florenzio Gomez State College, Salvador, Bahia, Brazil (Equal to Associates Degree in Chemical Laboratory Technology in U.S. requiring G.E.D.)