Mediation

It may help to appreciate that Mediation works to the following principles:
• Mediators are neutral – rather than representing the interests of one party they are there to help both parties reach a mutually agreed settlement.
 The mediation process gives both parties the opportunity to be fully heard, and to hear what the other side of the story is.
 Mediators do not pass judgement or impose solutions – the parties to a dispute are encouraged to voluntarily take responsibility for finding a practical solution to there own problems, although mediators will assist in exploring whether all the issues have been covered and whether an agreement is liable to hold.
 The dispute is not aired in public – mediation is a private process involving only the mediators and the parties to the dispute, and mediators act under a code of confidentiality.
 An important part of the mediator’s job is to identify and help resolve the underlying causes of a conflict as well as the symptoms – this means that any agreements reached are more likely to lead to long-term solutions.

While mediation usually involves discussion of issues around past events, its main focus is on what is going to happen and how people will behave towards one another in the future. An important part of the mediator’s job is to identify and help resolve the underlying causes of a conflict as well as the symptoms – this means that any agreements reached are more likely to lead to long-term solutions. While mediation usually involves discussion of issues around past events, its main focus is on what is going to happen and how people will behave towards one another in the future.
 
Because mediation is informal it can be a quick and comparatively cheap method of resolving disputes.
Who can ask for Mediation?

In the workplace the request for mediation can come from the employer and / or one or more employees involved in, or effected by, the dispute. In a domestic situation the request may come from the person / persons directly involved or indirectly effected. The important criteria is that all parties involved must eventually agree to the process for Mediation to take place.

As a qualified mediator I can provide this service and have been employed effectively in the past with positive outcomes. Usually I would meet separately with the individuals concerned. It is important to respect that this is a confidential service. We would then arrange to meet together as is outlined in the principles above. Each party, including the referrer will be clear as to how and whom any of the content and outcome will be communicated. This usually takes the form of a mutually agreed written statement. It is possible to build in a review as agreed by both parties.

"I would never have believed it possible to sit in the same room as K never mind resolve our differences and begin to work together again." - John (a warehouse manager)

"It was so useful to have someone from outside helping us to speak to each other. Maggie made sure we both listened to each other which was half the battle!" - Mary (production line employee)

Because mediation is informal it can be a quick and comparatively cheap method of resolving disputes.



"Mediation : The intervention in a dispute to bring about an agreement or reconciliation" - Concise Oxford Dictionary