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Library Services & Card Guidelines

We hope your experience with us will be an informative and enjoyable one.  We look forward to your return visits.
Our Collection:
  • Books: regular and large print; audiobooks on CDs and cassettes
  • Music: audio-cassettes and CDs

  • Movies: on videotape or DVD format

  • Periodicals: over 75 weekly and monthly publications that can be checked out; two local newspapers

  • Public Access Computers with Internet access, in-library-use only

  • Wireless Internet access for your personal computing device

We are here to serve you. Our library system houses a vast collection that includes a wide selection of items for all ages and interests. New items are ordered regularly. Suggestions are encouraged!

Special services and fees:

  • Fax – Sending $2 first page, $1 additional pages; Receiving $1 each page

  • Photocopies – 25 cents per page; $1 for color 

  • Computer Printouts – 25 cents for black/white; $1 for color

  • Disc cleaning - $1 per disc (CDs, DVDs, game discs); unit cleans and lightly buffs item; unit may not restore usability on damaged discs

  • InterLibrary Loan - $5 (for postage) paid in advance per item requested

Of Community Interest:

  •  Marshall Meeting Space –  Accommodatations for up to 70 people in our C. Edwin & Mattee Mashburn Community Room for meetings or classes for non-profit organizations. Reservations are required. Please phone (828) 649-3741 for additional information and scheduling.

  • Madison County History Room – A genealogist's delight! This special room is packed with information and resources unique to Madison County. If you are researching your family's Madison County history, be sure to start here.

  • Mars Hill Library - Need space for meetings or classes for non-profit organizations? You can reserve the meeting room in Mars Hill Public Library by calling 828-689-5183.

Library Card Guidelines

What you need to know
Library Cards:

Anyone who lives, works, or attends school in Madison County is eligible for a free library card.  Residents of counties adjacent to Madison County may obtain a card for a fee of $10.00.  Apply in person with a valid driver's license or other official photo-ID identification and proof of current address.  Library cards should be treated with care.  Patrons are held financially responsible for materials checked out on their library cards.  Additional information:
  • Your library card is valid system wide.
  • Your Library card must be presented to borrow, renew or request materials.

  • All library materials charged on you card are your responsibility.

  • For a child under 18 to have a card, the parent or legal guardian must be a registered patron.

  • Notify the library if you lose your card or change your address.  Replacement cost for a lost card is $5.

Loan Period:

  • Books, audiobooks, CDs – 4 weeks

  • Videos & DVDs (limit 5 per household) – 1 week, with a rental fee of 25 cents per movie or 5 movies for $1 applies


  • Any item may be returned to any of our branch locations.

  • Drop boxes are provided at each branch for used when the library is closed.


  • In person – Books, audiobooks, music CDs, videos, or DVDs may be renewed once if you are no hold requests on them.

  • Over the phone – Call any branch, or the main library in Marshall at (828) 649-3741.

  • Overdue items – May be renewed. Late fees to the renewal date will apply.

Hold Requests:

  • Any item that circulates may be placed on hold.

  • Holds may be placed in person, by phone, or online.

  • To place a hold request on line, you must first set up a PIN for your account through a staff member.

  • An arrived hold will be held for 3 business days once you have been notified.

Late fees:

***Charged per day per item up to a maximum of $5 per item***

  • Books, audiobooks, and music – 25 cents

  • Videos and DVDs - $1

  • Fines are calculated for each day, except when the library is closed (i.e. Sundays and holidays).

  • Overdue fines must be paid in order to maintain borrowing privileges.

  • Patrons who owe more than $10 in fines will not be permitted to check out library materials, including computers.

  • Patrons who owe fines will not be permitted to use their children's cards to check out materials for themselves.

  • Children of Patrons who owe fines may check out two children's books, but not adult books or movies of any kind.