Learn about macroergonomics

Ergonomics is about designing for people, wherever they interact with products, systems or processes.

Macroergonomics or Organizational ergonomics is concerned with the optimization of socio-technical systems, including their organizational structures, policies, and processes. (Relevant topics include communication, crew resource management, work design, work systems, design of working times, teamwork, participatory design, community ergonomics, cooperative work, new work programs, virtual organizations, telework, and quality management.)

"It was entirely possible to do an outstanding job of ergonomically designing a system's components, modules, and subsystems but fail to reach relevant systems effectiveness goals because of inattention to the macro-ergonomic design of the overall work system."

   -Hal W. Hendrick and Brian M. Kleiner (2001)

The goal of macroergonomics is a fully harmonized work system at both the macro- and micro-ergonomic level which results in improved productivity, job satisfaction, health and safety, and employee commitment.