Troubleshooting Guide

Having trouble figuring something out?

Below are common pitfalls and the appropriate solutions.

 

 

Problem Solution

You have a question about an assignment or the concept being studied

 
  • Post question to discussion board, update feed or comments area in assignment or quiz
  • Attend virtual office hours
  • For more personal issues, email the instructor
Trouble submitting an assignment
  • Post question to discussion board, update feed or comments area in assignment or quiz
  • Email instructor
  • See "trouble with personal computer" section below
Problem with a grade or needing an extension
  • Email instructor with proposed solution
Problems with your personal computer 
  • Restart your computer
  • Clear your Internet cache/temporary files (click here for instructions)
  • Contact your service provider or parent
  • Try a new browser like Chrome, Firefox or Internet Explorer
  • Email instructor to let her know about problem and when it will be solved
  • Work at a friend’s house or the local library until the problem is resolved (so you don’t fall behind)
Problems with Internet connection 
  • Contact your service provider
  • Work at a friend’s house or the local library until the problem is resolved (so you don’t fall behind)
Trouble with Schoology (cannot use the dropbox, click links or see drop down menus)Turn off your "Extensions." Those are little add-on "helper" programs that run in the background in your browser, and they sometimes get in the way as they try to help.To do disable them, follow these steps:
Cannot see embedded content
  • Follow instructions here
Java is blocked
Problems with Java, Flash or Shockwave
My problem is not solved here

 

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