Through -IVRS VOICE RESPONSE SYSTEM:
1. Indane 87260 24365
2. H.P. 98896 23456
3. Bharat 94524 56789
What is IVRS :This system enables customers to book refills and obtain confirmation round-the-clock seamlessly without any difficulty such as engaged telephones, faulty lines, restricted working hours, manual errors, etc. Booking through IVRS number replaces the old system of booking. The new system is easy and secure.
How to book a Gas Refill using the new IVRS System in Lucknow:
You can book a gas refill in Lucknow by using following two methods:
1. Booking through SMS : - Mobile phone
2. Booking through Phone : either by Mobile phone or land line phone
Introduced on 5th March 2011, for Indane consumers, by Indian Oil Corporation, India, IVRS system is working fine in Lucknow and has been of immense help to customers in booking/acquiring Indane gas refill from the Dealer. The system is being liked by people of Lucknow as the same is now most convenient and easiest method to book and get Gas Refills. You can even enquire the status of your booking anytime.
Most convenient part of the system is that you can book any time any day as it
works round the clock (24x7). In addition, IVRS number may be a toll free number and hence you may not have to pay phone charges. You have the option to choose Hindi or English language while booking. To make the system further convenient, an option of registration is there. In case you register your phone after booking a refill, you do not have to enter the Dealer’s number and your Gas Connection Number details in future,. This will further save your time while booking a gas next time.
1. Booking through SMS - Registration
If you are using it first time, you have to Register. It is required one time only and easy process.
Registration is needed to facilitate auto-identification of the customer when he/she calls up next time
1. Type on your Mobile IOC <space>0522 phone number of Gas Distributor <space> Consumer Number and send it to 8726024365
2. You will get confirmation through reply SMS.
(Example: "Booking for consumer Number 12345 is registered and the booking reference number is xxxxxx).
You may also receive a Welcome message providing you details of registration).
Now you can book your Gas Refills : Just send SMS !
BOOKING via SMS: See how easy it is !
After Registration (one time only) for booking through SMS :
1. Simply type IOC and send it on 8726024365
2. You will get confirmation of booking through SMS on your Mobile.
3. Later on, you can dial IVRS Number 8726024365 for booking / delivery details – You need to press 3 for enquiry of last booking.
4. In future to book gas simply type IOC and send it to: 87260 24365.
For booking on HP and Bharat Gas, please see below.
2. Booking via dialing though Phone/MobileYou can use either your land line or Mobile Phone for booking
2 Choose language option
1. Dial 87260 24365
3 Enter landline phone number (0522+phone number) of your Distributor ( After the distributor and Consumer number are identified properly, the system will then ask for the option of refill booking and for other services. Pl note the options Press 1 –is for Refill booking, Press 2 is for Complaint and Press 3 is for Enquiry of last booking)
4. You will listen name of your Distributor Agency, please Confirm
5 Enter your Consumer Number - ( If the consumer number is 12345, then dial 12345 and if consumer number is A12345, then also dial 12345 – you will get option to choose) You have to enter only correct number. In case you are not aware of correct Consumer Number please refer your Last Refill Cash Memo or Contact Distributor)
6. Confirm consumer number
7. Choose options : Refill Booking/Complaint/enquiry of last booking/personal settings
8. When you choose Refill Booking option, you will listen confirmation of booking along with reference number.
9. If you are booking through a Mobile phone, you will get Booking Reference through SMS .
Next time booking is now easiest:
In this way of booking, REGISTRATION option is also provided (after booking confirmation) to facilitate next time booking. If you get registration of your Phone/Mobile, you do not have to enter your Distributor’s number and consumer number in future. Thus you may dial directly on the IVRS number and book refill, etc.
10. Simply call on 87260 24365 and gas is booked !