The 50 Essential Communication Skills

Using both primary and secondary research, including a year-long study of graduate students who've been in the workforce for 1-10 years, Linchpin's founders have isolated the 50 critical communication skills that organizations want to see and employees feel that they need help in developing.

We've taken those skills, dissected the comments about them, and built an approach, communication courses and workshops, and support materials to each that will help people "get it," embrace those skills, and continue to build their comfort and ability with them. Here are 10 of the 50. All of them, by the way, were rated by respondents at 3.00+ on an importance scale of 1.00-4.00.
  1. How to write email that gets attention, gets read, and gets action.
  2. How to make team communications work, inside and outside of the team.
  3. How to deliver presentations that keep people awake, focused, and driven toward action.
  4. How to have presence and confidence in any situation.
  5. How to build effective, persuasive arguments.
  6. How to ask high-value questions.
  7. How to be an effective storyteller.
  8. How to communicate with different hierarchical and technical audiences.
  9. How to create the right message for the right audience for the right reason.
  10. How to distill a lot of complex information into quickly understandable and actionable key points.
And that's just a start. Some of these are the usual suspects; some caught us by surprise. And remember, Linchpin's founders are not just academics; each of us has been in the workforce for over 30 years, working on almost every type of business imaginable, seeing first-hand (or more properly, being in) almost every type of communication situation imaginable.

We've adapted the graduate-level coursework we teach at Carnegie Mellon University to help organizations help their people learn and polish these essential skills. We can deliver this essential coursework anywhere in the world through classroom workshops, through The Linchpin Channel on Vidizmo, via web conference, via videoconference or dedicated synchronous distance learning systems, even via Second Life. Please contact us for more information.