Student FAQs for Blackboard Learn
Student FAQs - Frequently Asked Questions - about Blackboard Learn
Answers to these questions below:
All Instructor have a course in Blackboard Learn. Your
instructors may choose to use Blackboard Learn differently. Check with each instructor to see how Blackboard Learn
will be used for the course.
Blackboard Learn is accessed via the Sites Shortcut on the Luella High School website. You can also access it by entering the URL https://henryk12.blackboard.com/
If you are having problems logging into your account, first make sure you are using the correct login information. If you are not able to access Blackboard Learn please see Gail Chapman in Lab 405 or email email@example.com with your name and the information you are using to access Blackboard.
You will only see courses you have added as a student. Notify the instructor that you need to be added to the class. You can also email Gail Chapman at firstname.lastname@example.org with your name, the exact course name and teacher.
You can control how your courses display in the My Courses list. Click the gear icon at the top right corner of the My Courses list. You can then check or uncheck the information you want displayed for each course. You can also rearrange the order your courses are listed. To hide a course completely, uncheck the Course Name column and click the Submit button to apply your changes.
cookies turned on should be able to access Blackboard Learn content. Find your
operating system to see what browsers are compatible with Blackboard Learn:
There are several browser plug-ins commonly required to display content in Blackboard Learn:
Simply go to
The offers access to various
content and features within a Blackboard Learn course and is available for
multiple mobile devices. Click Here for more information on Blackboard Mobile
The first thing you want to do is clear out your browser cache and close your browser, then reopen and try again or open Blackboard Learn with a different browser. If you are still having problems or it seem like part of the page is being cut off, then try adjusting your font size or your browser's zoom. Contact your instructor if you have questions about or problems with content in a Blackboard Learn course.
On the left side of each Blackboard Learn course is the Course Menu. This menu is often the primary way to navigate a course.
You can hide, or collapse, the left-side Course Menu to increase the space available to display the course content. Just click the arrow icon to the right of the Course Menu to show or hide the menu.
If you don't see the Course Menu at all, look for the arrow icon on the left side of the course window. Click it to show the Course Menu again.
If you don't see the arrow icon to show the Course Menu, when you view content such as an external webpage within the course content frame, the left-side Course Menu may be hidden entirely. At the top of the page the Breadcrumbs will be displayed with a new icon to the left of the course name.
Just click the square icon to the left of the Breadcrumbs to open the Course Menu in a pop-up window.
If you only see the course name in the Course Menu but
none of the course links are
showing, mouse over the course name until a double arrow icon appears. Click
here to expand the course menu to show the course links.
Your instructor controls the availability of tests,
assignments, and other content. Sometimes your instructor has put conditions on
releasing content. For example, you might have to mark a lecture as reviewed
before you can access the assignment. Please contact your instructor if you are
having problems viewing your course content.
While Blackboard Learn will allow you to upload files where the filename contains pretty much any character, your instructor and classmates' web browsers / operating systems may not be able to open the file. For this reason the names of the files you upload to Blackboard Learn should contain only letters, numbers, the underscore ( _ ). Special characters like the number sign( # ) or exclamation mark( ! ), will prevent your instructor from being able to open the file.
Also, be sure your file has a file extension, such as
.doc, .txt. For example, some Mac programs don't add file extensions. If you
upload a file to Blackboard Learn that doesn't contain a file extension, your instructor
and classmates may not be able to open the file.
14. How can I print content displayed in a Blackboard Learn course?
If you are viewing a document, the best option is to download the file, open it on your computer, and then print the file. If you are viewing a content page in your course, the best way to print is not to go to File >> Print, or to press Control + P or Command+P from your web browser, as you might for other web content.
Blackboard Learn uses something called Frames to display content, which allows your web browser to display multiple types of content, such as the course menu and the course syllabus, at the same time. The problem is that your web browser won't know which frame of content you want to print.
Instead of choosing File >> Print, single-click on the portion of the page that you want to print, this tells your web browser to pay attention to this part of the screen. Then right-click, or Command-click, on that same area and chose the appropriate print command:
You can write your assignments in Word (or a similar word processor) first. This will allow you to always have a saved version on your computer. For example, if you type your assignment in Blackboard Learn and lose your Internet connection just as you hit "Submit", you will lose all the work you did. If you typed your work somewhere else first, you can copy it into Blackboard Learn again and resubmit it.
Note: Some formatting issues may arise after you copy
and paste your assignment into the text editor in a Blackboard Learn course,
therefore, you will want to read over your entire assignment and ensure that
all the formatting is correct. The new text editor handles pasting content from
Word much better than previous versions, but it is still best to review your
content before submission.
Unfortunately, the information is probably lost permanently. You will need to recreate the information. If you lose power, your browser quits, you lose Internet connectivity, or have any other technical issue while taking a test and cannot continue, contact your Instructor immediately and explain in detail what happened. The Instructor will decide how to handle your issues. Taking the test early in the allowed time block may allow for better resolution to such an issue.
Check out the test taking tips below for some tips on
how you can avoid possible issues.
There are a few tips and techniques that can assist you in ensuring a successful assessment submission process. As with any technology, problems can occur for a variety of reasons. Some of the most common issues are related to wireless connections, dialup connections, end user navigation, and browser configuration issues.
As student, there are a few tips that can help ensure that assessments you take online are submitted successfully.