Our Cancellation Policy
If your unable to attend a booked appointment or running late please telephone and let us know 
 
We understand that sometime you may have booked an appointment but are unable to attend due to illness etc.

To be fair to our other clients that wish to book appointments. 

   we have the following policy :-

 

  • We request that you give us 24hrs notice to cancel an appointment
  • Outside salon hours please leave a message on the answerphone

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For all appointments made with our therapists were either the client does not turn up , is more than 15 minutes late or cancels there appointment within 24hrs the full cost of the treatment will apply.  

If this is a pre-paid treatment then it will be deducted from your remaining treatments.

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If a client is late (less than 15 minutes) for an appointment then this time will be deducted from the treatment.   If you think that you are going to be late for a booked appointment then please telephone the salon, we may be able to offer you a later appointment without lossing any of your treatment time.

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The management of reflections Beauty Ltd withholds the right to waver these charges at there own discretion.