Albania Holidays Terms and Conditions

These Terms & Conditions govern all bookings with Saranda Holidays ("the Company"). 

The person who makes the booking accepts these terms and conditions on behalf of all members of the party and is responsible for all payment due from the party. 

Booking services with Saranda Holidays are currently only available to persons who are at least 18 years and over. By submitting a booking you confirm to us that you have read these Terms & Conditions and agree to comply with them. 


Saranda Holidays accepts no liability whatsoever for any loss, personal injury/illness or death however incurred. Our Agents will do their best and use all reasonable endeavors to ensure the accuracy of all information provided and the quality and facilities of the Villa and Apartments. All information has been provided in good faith and no liability is accepted whatsoever by the Company for any misrepresentation of Villa and Apartment material or accommodation. 


A deposit for all Villas and Apartments is required at the time of booking, once a booking request has been confirmed by the Company. The Company will not accept any cash sent through the post. Payment of the deposit can be made by bank transfer to our bank account or by PayPal. (the preferred method) The balance must be paid in full to our agent on arrival at the destination. 

Cancellation by you

You or any member of your party may cancel your booking at any time however no refund will be made for any monies paid. In certain cases any loss, if incurred involuntarily, may be covered by insurance that you may have taken out. Travel Insurance is strongly recommended. 

Cancellation by the property owner/s

If deemed necessary the Company reserves the right to withdraw or cancel the property booking. In this unlikely event you will be offered the choice of renting another property through the Company (subject to availability) with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Villa and Apartment Owner. No compensation is payable by the Company. 


It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances the Villa and Apartment owner/s and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour. 

Breakages & Cleanliness

Our accommodation is made available for letting on the understanding that the property will be left clean and tidy at the time of checkout and all personal waste must be removed from the property. It is not our policy to take any security deposit however the customer will be held responsible for any damage or breakages to the property, caused by the customer and in the event of such occurrence, the incident must be reported to the Villa and Apartment owner or their representative immediately and appropriate compensation made. Customers are not permitted to move any furniture or equipment without prior written consent from ourselves or the Villa and Apartment owner. In the event of such permission being granted, it is the customer’s responsibility to return the same to its original position before checkout. Under no circumstances must any property for use inside the property, be moved outside. 


Where air-conditioning is included in the price the "Fair Usage Policy" is in place and must not be abused, we relay on good faith.
Where the air-conditioning is payable extra, should you elect to use this facility it must be paid for at the advertised rate which is not negotiable. Units are situated in one of the rooms only.Whether the cost of any air-conditioning is included in the Villa and Apartment price, or paid for as a supplement, the units must only be used while you are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied.

Building Work

Any building work which may commence in the local area is outside of our control. However no building work is carried out during the summer months in Ksamil. 

Baby or Extra Beds

Our Villa and Apartments do not provide baby cots. Extra portable beds are supplied at an extra cost. It should be noted that the extra bed would be of the folding 'camp bed' style and therefore may only be suitable for a child.

Access to Villa and Apartments  

Will be after 12am on your day of arrival to allow time for cleaning and servicing, and must be vacated by 10am on the day of departure (unless otherwise agreed by us). 

Alterations by the Company

Saranda Holiday makes every effort to ensure that advertised properties descriptions are correct and accurate. Saranda Holidays reserves the right to change the description of any Villa and Apartment and will endeavor to notify all the concerned parties. 

Privacy Policy 

We strive to protect the quality and integrity of your personally identifiable information. We Have systems in place that the information is treated with the highest confidentiality. 

Data Protection Policy Statement

Saranda Holidays does not collect any information for any purposes. Should any sensitive information sent to Saranda Holidays by mistake, it will be treated under the Data Protection Act.


Once a Villa and Apartment has been booked and the deposit has been paid, the agent details will be released and thereafter you will be liaising directly with our agent and Villa / Apartment owner/manager upon arrival. 

All problems are solved by our agent and owner of the property in a timely manner. If the agent or Villa and Apartment owner/manager cannot resolve the problem to your satisfaction at the time, you may contact our Company's manager via Laura at