I am a Marketing researcher with background in linguistics.
Language is a fascinating ability of human kind. It can be especially interesting in interaction with other aspects of human behavior, such as social relationships, cooperation, emotions and attitudes.
I implement my knowledge in the research of User-Generated Content on social networks, of Pro-Social Marketing strategies and of the Managerial Aspects of Marketing Analytics. For instance, I explore ways to detect insincerity in user-generated content, based on its language. I do this in collaboration with computer scientists, combining behavior experiments and developing a code to automatize this detection process.
For example, an analysis of the language of product reviews shows that when people write about fun experiences (what is called hedonic consumption), they tend to use more figurative language (metaphor, word play). In fact, the use of figurative language in product reviews can make people believe the product is more hedonic (more fun). All this happens because of the psychological link between emotional states and language.
Another example is the prominent use of assertive communication in marketing and social messages, as in "Save our planet!" or Nike's "Just Do It!". In several works I explain why marketers use this language, despite its natural tendency to evoke resistance in people, and when can it actually be more convincing than a gentle tone.
Finally, I examine how the sounding of a brand names can affect attitudes towards the brand name, even before the meaning of the name crosses our mind.
To read research ideas and projects under development, please visit my Work in Progress.
For working papers, papers under review and published work, please visit my Papers.
If you are interested in citations for my works, please visit my Google Citations Profile.
Visiting Assistant Professor of Marketing, Northeastern University