From: Cindy Martin, Owner/CEO
Subject: Welcome

Welcome to the Kokua Shopping Associates team. I would like to personally welcome you to the company.

We are very excited to have reached a funding level that allows us to hire a team of part-time associates. In your first months here, you will learn about the importance of customer service today and methods to assess service effectiveness in companies and organizations. 

We expect each of you to make the client’s needs your priority by contributing to your team and producing quality, finished products on time. We have worked hard to develop a reputation for excellence. We are currently the industry leader in consulting services in information technology. We hope to be the industry leader in the pacific region within the next five years. I hope you will be an integral part of helping us reach that goal.

About Our Company
We are a growing mystery shopping company committed to providing accurate, custom designed customer service evaluations for diverse companies and organizations including food services, retail, hospitality, and government.

Your Role
Our excellent reputation is spreading. As a result, within the last year, we have seen a surge in the number of new clients seeking our services. In turn, this has allowed us to hire new employees such as you to help us to deliver these services. 

Before you begin

Before you begin work, visit the Orientation site to learn how to succeed at Kokua Shopping Associates. You will be working in teams throughout your affiliation, so take the time to learn how to do it the right way.

  • Explore Working with Tasks to better understand why and how we define and solve problems and tasks.
  • Work your way through the information in Working in Teams to get your team off to a better start.
  • Plan to check back regularly -- New material is added to the Orientation section as needed.

Your project manager will assign specific Tasks & Assignments for you or your team to complete. Follow the task link on the left to discover the details of the tasks. Be certain to review the Requirements section for each task or subtask before you embark on your solution.

We have gathered Resources for you to reference as you complete the Tasks assigned. If you have suggestions for additional resources, please post them to the Forums area.

After you have completed each task, review Debrief questions to confirm your learning and understanding of the task.

This is a fast-paced working environment. I hope you will enjoy and be up to the challenge. Welcome aboard!