Sarra Loew
 

 

 

Resume

 

Writing Samples

Troubleshooting Document

Before

After

 

Stick Figure User Manual

StickFigureHelp.doc

Application

 

My name is Sarra Loew and I am a Technical Writer. I have a BA in Creative Writing from San Francisco State University. My previous experience with Technical Support gives me insight into the user experience. Using these skills, I generate documentation that clearly explains complex technical issues to a general audience.

In my current position, I maintain and create software documentation for internal and external audiences. I am involved in the entire document release cycle, from initial spec to review copy to production document.

My Skills:

  • Very strong written/verbal communication
  • Ability to translate complex technical concepts into clear, concise documentation
  • Ability to adhere to corporate style guides
  • Ability to work independently
  • Ability to maintain cross-functional relationships
  • Ability to edit existing documentation or create new documents
  • Programming experience(Perl, PHP)
  • Familiarity with MS Office, including document templates
  • Familiarity with SnagIt
  • Familiarity with Paint Shop Pro
  • BA in English, Creative Writing
  • VP of Education for Concur Toastmasters club(Nov 2006-July 2008).

I feel that my writing skills and customer service skills combine to give me a true understanding of the documentation that users require. Please feel free to email me if you have any questions.