Booking Guide


BOOKING GUIDE

The best and easiest way to arrange your trip with us is to !

+ Simply click on the “BOOKING ONLINE” and complete the online security SSL(128bit) form
+ Your credit card is needed to guarantee your booking only.
+ Right after we receive the booking form, all required services for your trip will be processed
+ You will receive the Confirmed Services Voucher/Agreement within 12 working hours
+ All tours are on a prepayment basis
+ A deposit amount is required upon the confirmation services voucher
+ The final balance payment will be settled 45 days prior to your trip departure date
+ Payment can be by the following credit cards: Visa, MasterCard, American Express
+ No transaction fee applied on credit card payments

TERMS & CONDITIONS

INTRODUCTION

Our commitment is the delivery of bespoke, safe and first class services and customer experiences through a network of locally owned and operated offices within Southeast Asia. With a focus on experience, guest safety, quality control and service delivery, you can rely on Insight Asia Travel’s high standards across all the countries in which we operate. Each itinerary is individually booked and confirmed by our team of resident experts ensuring travel is operated according to your proposals. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team will ultimately inform and follow up. 

PRICING & SERVICES

Insight Asia Travel offer confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. Rates are quoted in USD currency only. All quoted rates, unless otherwise specified, are net and non-commissionable.

All hotel rates in our confidential tariff are per room per night and inclusive of all applicable charges and taxes, unless otherwise specified; all tours and transfer rates in our confidential tariff are per person and inclusive of all applicable charges and taxes, unless otherwise specified; specific services from outside our confidential tariff/website will be offered on a case by case basis

Many hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, and will be communicated and invoiced by Insight Asia Travel where applicable. 

TAXES

Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveler.

In the event of government imposed tax changes, Insight Asia Travel reserves the right to alter the rates accordingly. Insight Asia Travel will work to avoid this from occurring however reserves the right to collect any differentials from the clients individually, which may arise.

PAYMENT

20% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 80% of the total tour cost to be paid 45 days prior to arrival date. If booked less than 45 days from arrival, full payment is required immediately.

Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment (in addition to the 20% deposit). This will be required for Insight Asia Travel to secure services contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Insight Asia Travel will inform you accordingly about this for each individual case.

PAYMENT METHODS

Insight Asia Travel team will provide the bank details for wire transfers. Any bank charges levies by the sending bank relating to transfers to Insight Asia Travel must be paid by the Client / Agent. For any payments less than US$ 1,000, you are required to add US$35 to cover the international transaction fee. 

Bank details

+ Bank account name: Insight Asia Travel., JSC

+ Bank name: VIETCOMBANK

+ International Banking Account Number: 0021371541746

+ Bank Swift Code: BFTVVNVX002  

+ Bank address: 344 Ba Trieu street, Hanoi, Vietnam


Payment can be also made by credit cards: Visa, Master and American Express

CANCELLATIONS & REFUNDS

Any cancellations should be made in writing to Insight Asia Travel. Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your travel and review its relevant product disclosure statement. 

+ 60 days prior to arrival: No cancellation fee applied. 100% refund.

+ 59 – 30 days prior to arrival: 10% of the total price of the booking will be charged.

+ 29 – 15 days prior to arrival: 20% of the total price of the booking will be charged.

+ 14 – 8 days prior to arrival: 50% of the total price of the booking will be charged.

+ 7 days prior to arrival: 100% of the total price of the booking will be charged.

+ No show: 100% of the total price of the booking will be charged.


Unused Services

+ No refund will be given for any unused service after the trip has commenced.

Refund

+ Refunds required in the event of cancellations or amendments will be credited to your account within 15 – 30 business days.

+ Refunds can take anywhere from 10 to 20 working days for the proceeds to arrive in your account.

PASSPORT

For all travel from and to the countries in which Insight Asia Travel operates, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport.

VISA

In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full details about the specific visa conditions and requirements to obtain visas for each specific country can be obtained from your consultant or from your embassy and/or consulate e in the client’s native country.

TRAVEL INSURANCE

We strongly recommend that you obtain a comprehensive travel insurance policy before and during your travel. Neither Insight Asia Travel nor its agents/suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.

HEALTH & SAFETY

Insight Asia Travel value health and safety as its top priority in the selection of product and provision of its services. All clients are encouraged by our guides to follow the safety regulations for any service provided. We check hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients. 

ACCOMMODATION

There are limited hotels/resorts, with standard triple rooms in their inventory. These are commonly double/twin rooms with an extra (rollaway) bed, limiting space within the room. Please inform all concerned accordingly to correctly manage expectations. Extra bed rates / triple sharing room rates are available in the confidential tariff.

Single room supplements are indicated in the confidential tariff. It is common that the provided rooms are twin/double rooms for single use only.

Preferences such as smoking/non-smoking, interconnecting rooms, king-size beds, and location of the room cannot be guaranteed or confirmed in advance and are subject to hotel policy and availability at time of check-in.

HOTEL RATINGS

Although hotels/guest houses/accommodation in the region may provide you with information about their qualification, the properties used and offered by Insight Asia Travel in this part of the world may not all have official star qualification issued by an official government-accredited hotel association in the country of operation. Insight Asia Travel provide you with its own internal star qualification which is based on its own experience and certain criteria to ensure you have an interpretation of the qualification. Insight Asia Travel cannot be held liable in any way for this star qualification.

TOURS

Insight Asia Travel will arrange sightseeing excursions and transportation as contracted in a professional manner. English, French or other language speaking guides are provided to escort clients on all tour programs as per the proposed itinerary. Tours include entrance fees, meals (where mentioned) excluding any drinks, and other expenses, specifically mentioned in the tour program inclusions. All services provided by Insight Asia Travel, its employees or agents are of the highest possible standard. All tour guides are licensed and will be responsible for demonstrating any safety equipment and highlighting any safety risk before commencing any activities on tour. 

TRANSFERS

Unless otherwise stated, Insight Asia Travel will provide for each destination according to the rates provided in our tariff/wesite. Transfer service includes the meet and greet of travelers with a name sign and transportation according to the booked itinerary.

TRANSPORTATION

Where possible, Insight Asia Travel uses coaches and cars, contracted on a long-term basis. Transportation (road or water transport) is operated by fully-licensed drivers / operators, in accordance with local safety standards. Vehicles are maintained in accordance with manufacturers’ specifications, kept clean and in good working order, registered and insured adequately. Water transport will be of a similar quality and lifejackets will be provided for all clients.

Insight Asia Travel aims to keep clients aware that standards of transportation in each destination are different, yet we are committed to the best available means of transportation in that specific area of operation.

COMPLAINTS & CUSTOMER SERVICE

A dedicated customer Care team is assigned to handle any customer service issues whilst on the ground. Insight Asia Travel consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives. It is the aim of the company to solve any irregularity immediately. 

LICENSES & PERMITS

All Insight Asia Travel offices, subcontracted suppliers and other service providers used comply with license and permit requirements, based on the relevant regulations of each country in which Insight Asia Travel operate.

FORCE MAJEURE

During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.

INDEMNITY

The client agrees to indemnify and to save Insight Asia Travel from harm and against all damage or injury (including death) to property or person(s) resulting from intentional or negligent acts or omissions from their respective officers, employees, agents, contractors or subcontractors in connection with the performance of this agreement.

LEGAL NOTE

This agreement is governed by and construed in accordance with the laws of Vietnam (and/or applicable in relation to the country it is legally represented) for the time being in force and the parties agree to submit any dispute arising between the parties under this agreement to arbitration in accordance with the Arbitration Rules of the respectable Arbitration Institute, Office of the Judiciary applicable at the time of submission of the dispute to arbitration and the conduct of the arbitration thereof shall be under the auspices of the specific Arbitration Institute accordingly.

LIABILITY

Insight Asia Travel act as an intermediary between all airlines, hotels, local tourist offices and other service providers. Therefore Insight Asia Travel reserves the right to modify tours and itineraries with or without notice. Insight Asia Travel tours are organized in conjunction with the respective airline(s) scheduled flights, therefore, itineraries and timetables are provisional and subject to change without notice. Acknowledgement and confirmation of the above-mentioned conditions is active, once clients participate in one of the provided services via Insight Asia Travel

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