Print Spooler Error
 

Steps how to fix issues with printer spooler service and printer errors

 

1) Click on Start, Run

2) Type in the following command and press Enter

SFC /SCANNOW

3) The System File Checker will run and check your system for missing or corrupted files, if it finds a corrupted file, it will ask for your Windows CD-ROM to install a new copy of the file to your hard drive.

Unfortunately, it my case, this didn’t solve the problem either.

The key to the whole problem was the fact the customer had just upgraded from Windows 98 to Windows XP. The printer worked fine under Windows 98, but would not install under Windows XP.

Ultimately, because the system was recently upgraded to Windows XP, the problem was older HP .dll files still on the system causing the spooler problem.

1) Open My Computer, Tools, Folder Options, View and click on the option for

Show hidden files and folders

2) Now, uncheck the option for "hide extensions for known file types" and click OK

3) Click on Start, Search and in the left column choose All Files and Folders

4) In the "all or part of the filename" box type the following

hpzimn12.dll

5) Make sure the "look in" box has Drive C selected (or whichever drive windows is installed on)

6) Click on Search

7) If the "hpzimn12.dll" file is found, right-click on it and Delete it.

8) Reboot your computer and run the installation CD that came with your printer.

Hopefully this will solve your problem, if it doesnt proceed with the following instructions from Microsoft's Knowledge Base about resolving this issue.

Whenever a computer system is upgraded from one OS to another, older driver files for devices may still be active in the system and cause problems. This was the case in this instance.

Microsoft's Solution from KB article 324757

To resolve this issue, follow these steps:

1. If the Lexmark print service is installed on your computer, turn off the LexBce Server service. To do this, follow these steps:

a. Click Start, right-click My Computer, and then click Manage.

b. Expand Services and Applications, and then click Services.

c. In the right pane, right-click LexBce Server, and then click Properties.

d. On the General tab, in the Startup type list, click Disabled.

e. Under Service status, click Stop, and then click OK.

f. Right-click the Print Spooler service, and then click Start (if it is stopped).

g. Quit Computer Management.

2. Test whether the issue is resolved. If the issue is resolved, you do not have to follow the remaining steps. If the issue is not resolved, go to step 3, and then follow the remaining steps.

3. Start the computer in Safe Mode

 

4. Start Microsoft Windows Explorer, and then delete all the files and the folders in the following two folders (where C: is the drive where you have Windows XP installed):

* C:\Windows\System32\Spool\Printers

* C:\Windows\System32\Spool\Drivers\w32x86

5. Start Registry Editor. To do this, click Start, click Run, type regedit in the Open box, and then click OK.

6. Locate and expand the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86

View the list of subkeys. There should only be the following subkeys:

* Drivers

* Print Processors

7. If there are any subkeys other than the subkeys that are listed in step 6, follow these steps

a. On the File menu, click Export.

b. In the File Name box, type a descriptive name for this key, and then click Save--for example, type WindowsNTx86regkey.

 

You can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86 registry key to restore the key if you experience any issues after you complete this procedure.

c. Delete all the subkeys other than the subkeys that are listed in step 6. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.

8. Locate and then expand the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers

The registry entries for the printer drivers that are installed on the computer are stored in the Version-x subkey or subkeys, where x is a number (typically 2 or 3).

9. Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do this, right-click each printer driver subkey, and then click Delete. Click Yes when you are prompted to confirm the deletion.

10. Locate and then expand the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

 

View the list of subkeys. There should only be the following subkeys for the default print monitors:

* BJ Language Monitor

* Local Port

* PJL Language Monitor

* Standard TCP/IP Port

* USB Monitor

11. If there are any subkeys other than the subkeys that are listed in step 10, follow these steps:

a. On the File menu, click Export.

b. In the File Name box, type a descriptive name for this key -- for example, type MonitorsRegkey, and then click Save.

 

You can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience any issues after you complete this procedure.

c. Delete all the subkeys other than the subkeys that are listed in step 10. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.

12. If you have a local printer attached, disconnect the printer cable from the computer, and then restart the computer.

13. Verify that the Print Spooler service is running. To do this, follow these steps:

a. Click Start, right-click My Computer, and then click Manage.

b. Expand Services and Applications, and then click Services.

c. In the right pane, right-click the Print Spooler service, and then click Start (if it is stopped).

d. Quit Computer Management.

14. If you have a local printer attached, reconnect the printer cable to the computer; add the printer that you want, and then try to print a test page. To add your printer, follow these steps:

a. Click Start, and then click Printers and Faxes.

b. Click Add a printer.

The Add Printer Wizard starts.

c. Follow the instructions in the Add Printer Wizard to install the printer that you want.

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For more Information check on http://support.microsoft.com

List of KB articles from Microsoft

Troubleshoot problems that you may experience when you try to print to a local printer by using Office programs 870622 http://www.support.microsoft.com/kb/870622
Network printer from an MS-DOS-based program 314499 http://www.support.microsoft.com/kb/314499
The network traffic increases after you try to use a remote printer 811896 http://www.support.microsoft.com/kb/811896
Access violation - local Canon BJC-4200SP printer 830212 http://www.support.microsoft.com/kb/830212
Add a Printer Wizard Stops Responding When You Try to Install a Network Printer 830732 http://www.support.microsoft.com/kb/830732
Error Message: Cannot Install Hardware. An Error Occurred During the Installation of the Device - Data Invalid 810882 http://www.support.microsoft.com/kb/810882
You Do Not Receive Print Notification When You Print to a Network Printer in a Domain 824131 http://www.support.microsoft.com/kb/824131
Install a Printer Driver Locally for a Remote Printer 282842 http://www.support.microsoft.com/kb/282842
Publisher Help Does Not Show - How to Install Commercial Printer Drivers 313351 http://www.support.microsoft.com/kb/313351
 Microsoft Publisher 2002 and Publisher 2000 include two commercial PostScript printer drivers, 313351 http://www.support.microsoft.com/kb/313351
Additional Page to Print to an HP LaserJet 4si Printer 313669 http://www.support.microsoft.com/kb/313669
Visual Studio.NET IDE Closes Unexpectedly When You Install Printer 318004 http://www.support.microsoft.com/kb/318004
Print Jobs Disappear on PC MacLAN Network 819582 http://www.support.microsoft.com/kb/819582
Install a Windows 2000 Printer Driver or a Windows XP Printer Driver in Windows NT 4.O for Point and Print Functionality 263090 http://www.support.microsoft.com/kb/263090
Printer Default Value Is Incorrectly Translated When Your Windows Installation Is Set to a French Language Locale 822714 http://www.support.microsoft.com/kb/822714
Print Jobs Disappear on PC MacLAN Network 819582 http://www.support.microsoft.com/kb/819582
HOW TO: Set Up a Small Network with Windows XP Home Edition 814005 http://www.support.microsoft.com/kb/814005
You Must Use an Additional Page to Print to an HP LaserJet 4si Printer from  313669 http://www.support.microsoft.com/kb/313669
Cannot Set Up a Default Network Printer for All Windows XP Users IMPORTANT: This article contains information about modifying the registry. 307016 http://www.support.microsoft.com/kb/307016
Cannot Print After You Install Windows XP on Your Hewlett-Packard Pavilion 8380 Computer. 330139 http://www.support.microsoft.com/kb/330139
WD2002: Error Message: Windows Cannot Print Due to a Problem with the Current Printer Setup ERROR MESSAGE 329845 http://www.support.microsoft.com/kb/329845
A List of Printer Drivers That Are Included ( Article 1 of 5) 293360 http://www.support.microsoft.com/kb/293360
A List of Printer Drivers That Are Included (Article 2 of 5) 293378 http://www.support.microsoft.com/kb/293378
A List of Printer Drivers That Are included (Article 3 of 5) 293380 http://www.support.microsoft.com/kb/293380
A List of Printer Drivers That Are Included (Article 4 of 5) 293381 http://www.support.microsoft.com/kb/293381
A List of Printer Drivers That Are Included (Article 5 of 5) 293382 http://www.support.microsoft.com/kb/293382
Cannot Print from the Network to a Windows XP Print Server 322303 http://www.support.microsoft.com/kb/322303
Printing to a Compaq 1400P Printer May Cause an Error Message  322736 http://www.support.microsoft.com/kb/322736
The Compaq IJ650 Printer May Cause an Error Message 323619 http://www.support.microsoft.com/kb/323619
Printing to a Redirected LPT1 from Windows XP to Windows 2000 Prints Multiple Separator Pages  324406 http://www.support.microsoft.com/kb/324406
Cannot Print from a Window XP-Based Computer to a Shared Printer on a Windows 95-Based Computer 307754 http://www.support.microsoft.com/kb/307754
Install Commercial Printer Drivers 313351 http://www.support.microsoft.com/kb/313351
How to Add Printers with No User Interaction 314486 http://www.support.microsoft.com/kb/314486
Problems with Canon MultiPass Printer 317286 http://www.support.microsoft.com/kb/317286
Make a Local Printer Available During a Connection to a Remote Desktop Professional  312135 http://www.support.microsoft.com/kb/312135
PRB: Visual Studio.NET IDE Crashes When You Install Printer 318004 http://www.support.microsoft.com/kb/318004
The Advantages of Direct Hosting of SMB over TCP/IP 315267 http://www.support.microsoft.com/kb/315267
Troubleshooting General Printing Problems 314085 http://www.support.microsoft.com/kb/314085
Connect to a Printer by Using a Web Browser 307847 http://www.support.microsoft.com/kb/307847
Printer in Active Directory and Set Up a Connection  305609 http://www.support.microsoft.com/kb/305609
Delegate Security for a Printer 282902 http://www.support.microsoft.com/kb/282902
Install a Printer Driver Locally for a Remote Printer  282842 http://www.support.microsoft.com/kb/282842
SetPrinter - new API for 95, Win NT, 2000, and XP that allows applications 140285 http://www.support.microsoft.com/kb/140285
If you try to install Microsoft Windows 2000-based drivers for the Hewlett-Packard PhotoSmart P1000, P1100, P1215, or P1218 printer 302991 http://www.support.microsoft.com/kb/302991
Dell Dimension 8100 Computer Cannot Print After You Install Windows XP 313468 http://www.support.microsoft.com/kb/313468
The New Hardware Wizard May Detect the Printer Device After Every Restart of the Computer 298370 http://www.support.microsoft.com/kb/298370
Resources for troubleshooting printing problems 308028 http://www.support.microsoft.com/kb/308028
Configure remote printer administration through a network share - workgroup. 870903 http://www.support.microsoft.com/kb/870903
Cannot add a Bluetooth printer on a computer 870701 http://www.support.microsoft.com/kb/870701
List of printing fixes 838206 http://www.support.microsoft.com/kb/838206
The Computer Browser service does not start and event ID 7024 875362 http://www.support.microsoft.com/kb/875362

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