High-School Internships 2000-2002.
Josh Penman started work at age 15 with a two year internship at Swift Freight International, where he started in the warehouse, and moved through finance, IT, HR, Operations, Reception, and Marketing before finished as sub-assistant to the CEO in 2002.
At age 16 he did his first 80 hour/week internship (plus 10 each week at Swift Freight) for M&J Productions, an online stock-photography startup, where he did web research, product pricing, and digital media workflows with Photoshop in the same living room as another, better-known start-up: Dubai-based KnowledgeWorkx.
Personal Impact in Sudan 2005-2006.
After graduating from high-school Josh developed and taught an English Communications curriculum at the Aslan Center for Education in Khartoum in Spring, 2005. The curriculum stressed critical thinking, and employed strategy games, simulations, and group discussions to build marketing and management skills.
Then he started an internship with SudMedia International, the largest non-profit media production house in Sudan, in the summer of 2005. Over the course of four months he became Script Editor, Research Director, and then Producer, for Sudan's national HIV/AIDS prevention media campaign: two 30 minute films and four music videos, dubbed into 8 languages, shown on national TV and used by government, UN departments, and NGO's. With the project on track, he left SudMedia in May, 2006 to attend the film and philosophy/great-books program at Biola University.
Process Improvement in California 2006-2010.
From August 2006 on Josh worked as a Media Technician for Biola's Media Services department, where he provided customer care and technical support for students and staff, advised people on solutions for their project needs, and edited audio and video in Final Cut Pro. For the next four years Josh worked 25-35 hours per week for a variety of departments while taking the maximum number of units possible.
For his summer job his freshman year of college (2007) Josh led a team of 3 to produce 3 action videos (Paintball, rock climbing, mountain biking, skate park, and more.), 2 DVDs, 300-500 DVD copies, logistics for sound and video systems at 8 locations and 23 live multimedia events per week at Thousand Pines Camp & Conference Center. His team hit full-production capacity in the first week (3 times faster than previous teams), and he charted and streamlined workflows for a 66% improvement in efficiency, which reduced staffing hours for the team of 4 from 270h/week to 180h/week (From 67.5 to 45 hours per week per person.)
In December, 2007 Josh started night shifts as a Gate Attendant for Biola Campus Safety in addition to his job at Media Services. At Campus Safety, he initiated customer service and efficiency studies, and then worked with his superiors to apply his recommendations, revise training materials and procedures, and digitize workflows. His input improved customer processing times 562% (from 45 seconds/customer to 8 seconds/customer) and information retention 440% (from 20% compliance to 88% compliance with established collection & retention procedures). In 2010 Josh worked with Lacey Sullivan to perform an organizational communication analysis of all departments in campus safety and identified further opportunities for improving efficiency and customer service. He received a Distinguished Service Award from the Chief of Campus Safety in December, 2010.
Office Management & Startup Companies in the Middle East & East Africa 2010-2011.In February 2010, Josh started as an intern with Humanitarian International Services Group in Nairobi, Kenya and worked on 56 projects over the next six months. Training projects he worked on included Holistic Integrated Sustainable Transformation and the Dynamic Business Start-up Program. He put together 11 proposals for schools: orphan relief, agriculture, biogas, a $240,000 Open Hospital Management Information System, and an HISG Consulting Group. He also networked with NGOs and government agencies, including the Regional Disaster Management Center of Excellence (RDMCOE) which was already sending out warnings about the famine that came to international attention in mid-2011. He started 3 micro-businesses in Cell-Phone Imports, Educational Teaching Aids, and Video Production, and 28 internal development projects that included an online Web-Portal/Project Management system; Stress Testing, Personality Type Testing, Intern Placement, and 360º Evaluations, Security Training, a Visa Guide for expatriate workers, and an Intern Orientation Packet, as well as internal proposals for a new Grant Proposal System, a short-term Micro-finance Account , and a Vision & Strategy document for HISG. Funding cuts due to the global financial crisis cut short his time at HISG, and he moved on to Dubai-based startup Intentional Engineering in September 2010.
At Intentional Engineering Josh led development of business plan, organizational structure, and hiring. He was also responsible for construction technology research, and over the next 8 months he developed the company's ICT, Finance, HR, Marketing, and Task Management infrastructure, and led development of the company website.
In July, 2011 Josh took an internship at KnowledgeWorkx while waiting for a visa to lead Intentional Engineering's second eco-friendly construction project in Ghana (which eventually did not move forward). In August 2011, he led development of the new KnowledgeWorkx website, and developed an online communication strategy with process charts and workflow, managed the company ghostwriter, and authored blog posts. Between August and September 2011 he took over management of print and video media for KnowledgeWorkx, and then took over management of information technology in early October, 2011.
As technology manager, he developed a company-wide Knowledge Management system based on MediaWiki, and moved it to Google Sites sites when wiki code proved too high a barrier to staff adoption.
In December, 2013 Josh recruited and trained a replacement Comm. Manager (Fountain Abani) and left KnowledgeWorkx for an M.A. in Positive Organizational Psychology & Evaluation at Claremont Graduate University.
Evaluation, Knowledge Management, and Organizational Consulting in California 2013-2015
In April 2013, Josh joined the Office of Institutional Effectiveness at Claremont Graduate University as an analyst. In the summer of 2013 he developed a mentoring program for students to mentor faculty on the use of academic technology, and piloted the program with Jean Lipman-Blumen, professor of Public Policy and Organizational Behavior at the Drucker School of Management, and DeLacy Ganley, director of CGU's teacher education program. In the fall of 2013 in spring of 2014, he started projects that looked at the use of BPMN 2.0 in OIE initiatives, and the use of technology and student centered class management, including projects on wiki meta-analysis and the use of knowledge management systems in classrooms.