Curriculum Vitae

If you want to know more contact me via jorgenpfhartogs@gmail.com 

Curriculum Vitae

Personal Data: 
-First names:     Jørgen Pascal Francesco
-Surname:         Hartogs
-Address:          Fischbacherstrasse 7, 60326, Frankfurt am Main
-Telephone:      069-97323759
-Mobile:             0174-6605497
-E-mail:             jorgenpfhartogs@hotmail.com
                                   jorgenpfhartogs@gmail.com
-Date of Birth:    06 October 1975
-Place of Birth:   Eindhoven, Noord-Brabant, the Netherlands
-Nationality:       Dutch (I’m liable to work in any EU-country without a permit) 

Work experience:

-31-7-2008 – 28-2-2009, Crediteurope, Frankfurt, Germany
Creditcard Analyst – sachbearbeiter. Employee Back-office for Netherlands and Belgium. Opening and processing new applications and contracts, change addresses, change counter accounts, change account relations, open and change deposits, customer service, Credit underwriting, credit checks, Schufa checks, Cre-fo checks, Sales for Belgium and International Markets. Tight cooperation with Visa, Mastercard, Maestro, American Express and Diners Club International. Complaints Management and local operations.

- 16-7-2007 – 31-7-2008, Elavon, Frankfurt, Germany
Creditcard acquiring credit-underwriter. Credit underwriting, credit checks, Schufa checks, Cre-fo checks, Sales for Belgium and International Markets. Tight cooperation with Visa, Mastercard, Maestro, American Express and Diners Club International. Complaints Management and local operations. Processing of new contracts.

- 20-11-2006 – 16-7-2007, Advanced Medical Optics, Dublin, Ireland
Customer Service Representative for AMO for the Benelux and UK.
Order entries, order queries. Delivery queries. Pre-sales queries, leads generation, lead qualification, support, product information, and first contact for Account Managers, customers and customer service. Billing queries, re-printing of invoices, etc.20-60 outbound calls a day, 40 inbound calls a day, 40 inbound e-mails a day, 20 faxes a day.

- 23-1-2006 – 20-11-2006, Salesforce.com, Dublin, Ireland
Sales Representative for Salesforce.com for the Benelux and Nordics regions.
Pre-sales queries, leads generation, lead qualification, support, product information, and first contact for Account Managers, customers and customer service. 20-60 outbound calls a day, 40 inbound e-mails a day.

- 04-05-2005 – 1-1-2006 Stream ECE EMEA ltd, Eastpoint Business Park, NTL Building P2, 3rd floor, Clontarf, Dublin 3, Ireland. Customer support agent for Novell for the UK, Ireland, Netherlands, Belgium, Germany, Austria and Switzerland. Central reception, (pre-) sales queries, leads generation, product information, and first contact for sales representatives and customer service. 20-60 inbound calls a day, 40 inbound e-mails a day.  Technical support agent for Microsoft. Assisting customers in the UK, Ireland, The Netherlands and Belgium who suspect they have viruses, spy ware or other malicious software on their PC’s. Solving of updates queries. Pre-sales. 6-7 inbound calls a day. 40 e-mails a day.

- 13-11-2004 - 04-05-2005 Harte Hanks Data Intelligence, Dublin, Ireland, Data Entry Clerk. Maintaining, correcting and updating the Siebel (CRM) based database for IBM. Mainly outbound calls and outbound e-mails.

- 13-11-2004 - 04-05-2005 Harte Hanks Data Intelligence, Dublin, Ireland. Data Maintenance Administrator. Mainly for IBM. Enroll customers for events, subscriptions to newsletters, campaigns, e-mail distributions in a Siebel (CRM) based database.

- 8-10-2003 – 13-11-2004 UPS CSTC, Dublin, Dublin, Ireland, Customer Service Representative. Arranging pick ups, helping with queries, time in transits and problem solving.

- 2000- 8-10-2003 UPS Supply Chain Solutions, Herkenbosch, Limburg, the Netherlands
Team leader, outbound-dispatch, Logistics, Central Distribution Centre for Dell. Managing export documentation and the distribution process.Problem solving, arranging transports from Central Depot to other depots and customers, daily managing of outbound team. Reporting into supervisors.

- 1999 - 2000 Il Forno, Roermond, Limburg, the Netherlands. Cook 1-Michelin-Star restaurant.

-1991 - 1999 Different jobs during my studies as barman, waiter and cook. Specialized in Limbourgian, French and Italian cuisine. Also had some sales experience as sommelier.

Education: 

-October 2005- August 2008, UCD, Part-time University study History. Thesis about Glencullen.
-March 2005 Novell Certified Linux Salesperson course. Sales course to sell Linux Products from Novell’s point of view. Same course Novell-partners need to be allowed to sell their products.
-March 2005 Novell Certified Novell Salesperson course. Sales course to sell Novell Products from Novell’s point of view. Same course Novell-partners need to be allowed to sell their products.
- 2000 - 2002 MBO, Gilde Opleidingen, Sittard, Limburg, The Netherlands
Academy, including 2-year internship, (Chef-) Cook
- 1996 - 2000 HBO, PABO, Roermond, Limburg, The Netherlands  College, Bachelor-level, Teacher Primary School  -1994 - 1996 HBO, HR&O, Rotterdam, Zuid-Holland, The Netherlands Maritime College, Master-level, Maritime Officer 

Additional Skills & Qualifications: 
-Excellent usage of all MS Office programs (i.e. Excel, Word, Outlook, and Access) Good knowledge of the Microsoft Operating Systems.
-Excellent knowledge of all Suse and Novell programs. Good knowledge of Linux-based solutions.
-Excellent knowledge of Windows (Vista, XP, 2000, ME, 98, 95)
-Several first aid-certificates and fire warden certificates.
-several certificates of achievement for attending English language courses.
-Skilled chef, waiter and barman.

Language skills:

Language

Read

Write

Speak

English

Native

Native

Native

Dutch/Flemish

Native

Native

Native

German

Fluent

Near Fluent

Fluent

French

Near Fluent

Limited

Limited

 

Hobbies: 

-I used to give tours through Dublin and the Mountains in English, German and Dutch and plan to do the same in Germany.
-I used to study History and wrote my thesis about Glencullen.
-I've been a scouts-leader for 8 years and a ventures-leader and Quarter-Master at the 13th Dublin troop, Rathfarnham.
-I've been a YMCA-volunteer for 8 years.
-I used to do volunteer work for Conservation Volunteers Ireland
-I used to do mountain preservation volunteer work with the Mountain Meitheal
-I've done volunteer work with mentally handicapped for 3 years.
-I was involved in several youth projects in Belgium and the Netherlands.
-I was involved in several conservational & environmental projects in the Netherlands.

 

jorgenpfhartogs's stuukske 

Curriculum Vitae 

County Cup 2006 

Wessem 

Tours around Rathfarnham 

Rathfarnham Roads 

Mountain Meitheal 

Tour 1 

Tour 2 

Tour 3 

U2 tour 

Bray- Greystones walk 

Glencullen Mountain Walk 

Walk The World 

Hill walking advice 

Wicklow as a 3rd degree white water river 

Annual Camp 2006