Jon D. Singer, CSM 

Westlake Village, CA 91362

805.444.4436 

Qualifications Summary

 

Performance-driven Project/Program Manager with 30 years of success driving a variety of complex initiatives  and projects to successful completion for a diverse range of clients and industries (Entertainment, Online Banking, Healthcare Insurance, Public Utilities and Petroleum Exploration Business Services). Business acumen with extensive experience implementing state of the art business and technology solutions. Proven global leadership capabilities with cross-functional teams in multiple locations. Highly adept at implementing solutions and process improvements that have generated millions in revenue and cost savings while vastly improving business efficiencies. Excellent motivator with demonstrated ability to manage simultaneous projects and meet deadlines within demanding environments and constraints.

 

¨        SAP Global Supply Chain Implementation .

¨      Matrixed staff and vendor management.

¨     Cross function  department management

¨        SDLC (Agile, Iterative, & Waterfall)

¨        Reporting Solutions

 

¨     Fulfillment Solutions

 

¨        Consumer Experience Solutions.

¨        Online Banking Solutions

 

¨     Enterprise Risk Management and Security Solutions

¨        HIPAA, Sarbanes-Oxley & SAS70.

¨      New Product Development & Integration

¨     Change Management

 

¨         Portfolio & Prioritization Management.

¨       Process Improvement

¨      Enterprise Printing System Solutions

                                      

Experience:

 

May 2009 to Sept 2009

 

 

 

 

Oct 2008 to May 2009

 

Levi Strauss &  Co. San Francisco, CA (On Contract to ProSum Staffing as Jon Singer Enterprises Inc. 

SAP Global PMO - Global Archiving, Supply &  Demand, Winshuttle and Systems Simplification.

 

 

Warner Brothers Home Entertainment, Burbank, CA (on Assignment through ProSum Staffing)

SAP Global Supply Chain Sr. Analyst – Global Reporting.

Non-traveling United States leader/liaison for the traveling Global PMO Project Manager on the Global SAP Supply Chain Implementation Project.   Responsibilities include maintaining order amongst the daily global SAP conversion chaos which includes but is not limited to coordinating global operations and conflict resolution as well as SAP RICEF reporting & cutovers management.  In a word I am the fixer.

 

2007 to 2008

Digital Insight an Intuit Company, Westlake Village, CA

SR. PROGRAM MANAGER – PROGRAM MANAGEMENT OFFICE

In my position with Digital Insight I lead 10 consecutive projects for the Risk Management Business Team.  I reported to the project sponsor (a senior Intuit Vice President) as well as to the PMO, of which I was a member on loan to the business unit.  I managed projects across business units, regions and the enterprise; with influence at all levels of the organization.  I developed a network of contacts and I have targeted specific individuals to achieve project goals and objectives and to bring about change and understanding of the underlying cultural dynamics of the enterprise.  

 

I have a keen understanding of the end to end business processes and the critical IT dependencies as well as knowledge of additional regions and Enterprise needs.

My primary duties have included, but are not limited to: Managing projects across business units, regions and the enterprise; influencing all levels within the organization, often setting strategy and direction; I coach and mentors project team members; other project managers around determining project scope; resource, risk, quality, cost, and scope management plans; developing training plans; defining, recommendations and securing contractual agreements for services and products; coordinating requirements, scheduling implementation and post-implement plans, and develops service-level agreements for vendor partners and global resources firms; developing requirements documents; project approval matrix; identifying project team training and tool needs; defining quality gates for each project methodology phase; defining critical success factors; establishing and managing the project warranty period.

 

2000 to 2007

 

Health Net, Woodland Hills, CA

Sr. ProJECT Manager - Technology

Sr. Project Manager and principle driver with responsibility for IBM and off shore vendor who were provide vendor services in the completion of the various enterprise projects.  Sr. Project Manager for a diverse portfolio of IT Projects including, systems consolidation from legacy systems to an AS-400 platform, project prioritization, enterprise print centralization, systems upgrades, disaster planning and continuation of service, corporate relocation of systems, site build outs (including cabling), development of the Program Management Office and a member of the corporate Systems Development Lifer Cycle initiative. Responsibilities include but are not limited to: budgeting, resource allocation, and technical writing, customization of the Navigator Methodology to meet organizational needs. Member of the original Health Net of California Project Management Project Office, which established project methodology, mentoring and career pathing to the confederation of internal IT project managers.

 

 

1999 to 2000

Universal Care – hmo, Signal Hill, CA

Director of IT Operations (Network Operations CENTER)

Reported to the CIO, oversaw a staff of 25, with 7 direct reports. Drove operation   & Telecommunications projects to completion, implemented the Customer Service (Help Desk), NT Systems Operations, HP Host Operations, Technical Staff and Staff Analysts (Project Managers).  Initial implementation of HIPAA in the It components.  Senior project manager of and drove the completion of Y2K remediation, document scanning and network infrastructure maturation.  Implemented HP OpenView customer support software at the help desk.

 

Piloted and implemented Thin Client technology to 22 remote clinics with first year cost savings estimated at $460,000. Piloted and implemented fax server technology at the desktop with first year cost savings estimated at $37,000.  Implemented enterprise wide anti-virus applications.  Introduced Microsoft Project Manager as an MIS Tool.  Prepared and implemented disaster recovery process and procedures.  Implemented a 24x7 high volume call center.

 

1996 to 1999

University of Southern California - Care Medical Group, Inc., Los Angeles, CA

Operations Director, Information Technology

Managed the following groups: Medical Billing Systems Operations, Customer Service (HelpDesk), Technical Support, Telecommunications, NT Network Operations and DEC Alpha Operations.  Implemented Enterprise Scheduling and Billing Systems to 17 clinical operations, serving over 17 corporations under the USC umbrella.

 

Implemented change management systems including policy and procedures, project requirements analysis, detail design plans and project plans approval and over-sight systems.

 

Operations Manager for the VAX to Alpha migration and Sequoia to RISC migration.

 

Created (MIS) Help Desk, supporting hardware and software issues over 19 departments, 419 physicians and 1000 users.  Established from the ground up, technical support, systems training, training documentation and Help Desk operators.

 

Systems/Technical Experience:

Proficient in MS Project, Access, Word, Excel, PowerPoint, Visio, Crystal Reports, MindJet’s Mind Manager and other presentation and documentations tools.

 

Thin Client (CITRIX MetaFrame), Enterprise Resource Planning, Electronic Medical Records, FaxServer Solutions in the WAN, HP9000 & HP3000, DEC, VAX & ALPHA (1800 users four sites), IBM RISC 6000 & Sequoia hosts (1000 users, 5 sites), Xerox, Oce Fulfillment services, IDX ERP, BAR, REG & IDXtend, TCP/IP, DECnet, VMS, PICK, POS, Novell Netware 4.11, NT 4.0 service pack 4 servers and workstations, WAN/LAN’s, T-1 & frame relay, various sniffers/analyzers, CISCO switches, bridges and routers, CABLETRON hubs, multiplexors, IVR’s, PC’s, terminals, video teleconferencing, modems, PPP (and other dial up protocols), Mitel, Meridian SL-1 telephone switches and Meridian Max and Aspect Call Centers.

 


 

Education:

California State University, Northridge, Northridge, CA 1976

Undergraduate Studies – Business Administration

 

Armed Forces Training Command,  Lowery AFC Denver, Colorado

Intelligence Training. US Navy 1971

Project Coursework

Danube Technology

Agile ScrumMaster Certification

 

The George Washington University

School of Business & Public Management

Contracting for Project Managers

Managing Information Technology Projects

Complexity Management

Requirements Management: A Key to Project Success

 

EdNet

Microsoft Certified Professional certification. 1995

 

Plan View Training

Planview Certificate of Completion

Memberships

Project Management Institute of America (PMI)

PMO Executive Board

PMI SIG Ventura County

PMI SIG Information Technology

Healthcare Information and Management Systems Society (HIMSS) Past member

 

Key Words

HIPAA, HIMSS, PMO, Project Management Office, Enterprise Project Office. Program Management, Project Management, Project Portfolio Management, SDLC, Software Development Lifecycle, Systems Development Lifecycle, PMBOK, PMI, Technology, Project management methodologies & tools, mentor, mentoring, budgeting, budget, audit, federal regulator, SOX, Sarbanes Oxley, MCP, CSM Agile Scrum, ScrumMaster