• Programming: Python, Java, C, C++, VB, LISP
• Voice User Interface Design
• Strategic planning, project estimation, project plan development
• VXML application and grammar development
• Custom recognition and TTS lexicon development
• Speech & IVR application usability assessment
• Speech recognition and TTS application tuning
• Speech Application QA
• RFI & RFP response authoring, SOW authoring
• Patent development
Call Center Engineering
Speech Science, Usability, UI Design, front end development for call center re-engineering of client facing brokerage applications and internal-facing call routing applications.
IVR Design Group: New York, NY, 10/09-04/2010
Voice user interface design, speech application prototyping and development.
Genesys Telecommunication Laboratories: Daly City, CA (Seaside Park, NJ), 4/04-10/09
Principal Consultant, Professional Services Speech Group.
Performed pre-sales and post-sales technical consulting and design and development of speech applications.
Countrywide Financial: Calabasas, CA, 1/03-4/04
VP Application Development.
Designed self-service voice applications for mortgage insurance servicing, human resources call routing, privacy preferences setting, credit card activation and pay plan enrollment.
HeyAnita: Los Angeles, CA, 3/01-1/03
Director of Speech Science.
Managed team of linguists, created voice portals for Sprint-PCS, Verizon Wireless and Vodaphone. Developed requirements, call flows, grammars and dictionaries, testing and system tuning.
EnglishXchange: Los Angeles, CA, 1/99-1/06, Consultant building ESL tutoring software.
Hughes Research Labs: Malibu, CA, 9/00-3/01
Technical Consultant, Speech Understanding Research Lab
Developed voice-activated applications for corporate clients, including telematics for GM and air traffic control for Raytheon.
Text Analysis International: Laguna Beach, CA, 8/99-3/01.
Worked on integrated development environment for creating text analysis applications, such as resume reading.
Indicast: Del Mar, CA, 9/99-1/00
Voice user interface designer and developer.
Unisys: Malvern PA, 1/98-1/00
Performed technical pre- and post-sales support for Natural Language Speech Assistant product.
Echobuzz Software: Irvine, CA, 1/98-8/99
Vice President, Research & Development
Developed voice activated voice mail.
Citigroup, Advanced Development Group: Los Angeles, CA 90-98.
Systems Architect 96; Computer Scientist 95; Principal, Technical Staff 92; Technical Staff 90.
Worked in biometrics lab; Built patented multi-lingual IVR system; Analyzed & deployed NLP and translation technologies; Implemented ASR systems for consumer and corporate financial services, including auto-attendants & phone banking; Implemented voice input & output for FX trading, patent issued; Assessed and selected vendors of telecom technologies for trading floors; Designed SEI CMM SDM for R&D department.
LSI: Woodland Hills, CA, 90-95, 99. Speech Consultant.
Developed speech to speech translation device for military intelligence.
Speech Systems: Tarzana, CA 84-89. Director, Contract Research 86; Technical Staff 84
Coded acoustic phonetic features, dictionaries, grammars and tools; Wrote proposals for and managed activity on government and privately sponsored contract R&D, including programs for DARPA, DOD, FAA, NASA, DOE, & DOT.
Language Systems: Providence, RI, 83-84. Programmer.
Worked on a grammar checker for word processing. Code licensed to Houghton Mifflin and delivered in Microsoft Word.
• US5806050: Electronic transaction terminal for vocalization of transactional data.
• US6529586: System for secure telephonic transmission of audio data.
• US6655585: System and method of biometric smart card user authentication.
• US7376622: System for automated debiting and settling of financial transactions
“Improving Alphanumeric Recognition,” SpeechTek, New York, 8/2009
“DTMF and/or Speech,” SpeechTek, New York, 8/2008
“N-Best Skip Lists: A Practical Guide,” Proceedings of the Applied Voice Input Output Society, AVIOS, 1/2006, pp 100-108.
“Ten Criteria for Measuring Effective Voice User Interfaces,” with J. Larson et al., Speech Technology Magazine, 12/2005, www.speechtechmag.com/issues/10_6/cover/12612-1.html
“Call Center Automation with a Human Touch,” SpeechTek, New York, 8/2005
“Designing Language Models for Voice Portal Applications,” with M. Shomphe, M. Lewis, K. Carey and D. Kim, International Journal of Speech Technology, Kluwer Academic Publishers, Vol. 7, pp 93-99, 2004.
“Supporting Multiple Speech Technology Vendors: Challenges & Rewards,” Proceedings of the Applied Voice Input Output Society, San Jose, 4/2003.
“Architecture Eyes Network, Local Speech,” with A. Schwartz, EE Times, 4/2002, p. 68.
“Speaker Verification,” Proceedings of TVUI 99, TMA Associates, Phoenix, 1/1999
“A Continuous Speech Recognizer Using Two-Stage Encoder Neural Nets,” with W.S. Meisel, et al., Proc Int. Joint Conference on Neural Networks, Washington DC, pp 306-306, 1/1990
“Phoneme-based, Speaker Independent, Continuous Speech Recognition,” Presentation at the American Association for Artificial Intelligence Conference, Minneapolis, 8/1988.
“Methods for the Identification of Evoked Response Components in the Frequency and combined Time/Frequency Domains”, with A. M. Norcia, T. Sato, and J. Mertus, Electroencephalography and Clinical Neurophysiology, 1986, 65, pp. 212-226.
“Limitations on Context-Conditioned Effects in the Perception of [b] and [w],” with S. E. Blumstein and A. Jongman, Perception and Psychophysics, 1985, 38(5), pp. 397-407.
A Cross-language Investigation of the Stop, Affricate and Fricative Manners of Articulation, University Microfilms, Ann Arbor, MI, 1984 (Ph.D. thesis).
“On the Role of the Amplitude Envelope for the Perception of [b] and [w],” with S. E. Blumstein, Journal of the Acoustical Society of America, 1984, Vol. 75, No. 4, pp. 1243-1252.
“Phonetic Disintegration in Aphasia: Acoustic Analysis of Spectral Characteristics for Place of Articulation,” with S. E. Blumstein, Brain and Language, 1983, Vol. 20, pp. 90-114.